Truist Financial Atención Al Cliente: Servicio Y Productos is dedicated to providing top-notch customer service and a wide range of financial products to meet your needs.
You can access Truist Financial's services through their mobile app, which offers 24/7 support and allows you to manage your accounts, pay bills, and transfer funds with ease.
Customer Support
If you need to contact Truist Bank in Spanish, you can call the customer service number +1-910-914-8250 from outside the USA. If you're in the US, you can call 844-487-8478 (option 9) for general information about your account.
You can manage your requests in Spanish by calling the general customer service line and selecting option 9. This is helpful if you're not fluent in English or prefer to communicate in Spanish.
To report a suspicious transaction, have your account number and/or debit card number, the date and amount of the transaction, and a pen and paper handy to record your case number.
If your account or debit/credit card is compromised, cancel your card, suspend check payments, freeze the compromised accounts, and open new ones. Then, call 844-487-8478 to report the issue.
If someone opened an unauthorized account in your name, call 844-487-8478 to report the issue. If you're not satisfied with the resolution, call the same number to escalate the issue.
Here's a list of important phone numbers to keep handy:
- +1-910-914-8250 (outside the US)
- 844-487-8478 (option 9 for Spanish support)
- 844-487-8478 (to report a compromised account)
Insurance and Products
Truist Financial offers a wide range of insurance services, including life insurance, property and casualty insurance, and specialty insurance for high-risk clients. These services are provided through its subsidiary, Truist Insurance Holdings, and its subsidiary McGriff.
You can contact Truist Insurance Holdings at 800-474-1471 for health, life, and business solutions. McGriff also offers various insurance services, including personal and commercial claims, property and accident insurance, and employee benefits. You can find the contact numbers for McGriff's various services below:
Seguros
BB&T has been in the insurance business since 1922 and has grown to be a significant player in the industry. By 2010, its insurance division had become the sixth largest broker in the US and the seventh largest in the world with $1 billion in annual revenue.
The division has completed 60 mergers since 1999, expanding its reach and services. In 2002, CRC was acquired, whose businesses include specialty and high-risk clients.
You can contact Truist Life Insurance for health, life, and business solutions at 800-474-1471.
Here are the contact numbers for McGriff's various insurance services:
These lines of contact are managed by McGriff, the company responsible for handling client inquiries for Truist Bank's insurance services.
Qué Productos Ofrece?
Truist Bank offers a wide range of services, including accounts for everyday banking.
Their product lineup includes checking and savings accounts, which can help you manage your finances and save for the future.
You can also get credit cards, personal loans, and lines of credit to cover unexpected expenses or finance big purchases.
If you're in the market for a new car, they offer auto loans to help you drive away in your new vehicle.
Boat and RV loans are also available, making it easier to enjoy your favorite hobbies.
For those looking to invest in a home, Truist Bank offers mortgage options, including refinancing for existing homeowners.
In addition to these financial products, the bank also provides insurance options, including life, health, and business insurance.
Here are some of the key products and services offered by Truist Bank:
- Cuentas corrientes (checking accounts)
- Cuentas de ahorro (savings accounts)
- Tarjetas de crédito (credit cards)
- Préstamos personales y líneas de crédito (personal loans and lines of credit)
- Préstamos para autos (auto loans)
- Préstamos para botes y RV (boat and RV loans)
- Línea de crédito para casas (home equity line of credit)
- Hipotecas (mortgages)
- Refinanciamiento de casas (home refinancing)
- Seguros de vida, de salud y seguros empresariales (life, health, and business insurance)
User Experience
The user experience with Truist Bank is a mixed bag, with a 3.5-star rating on Google from customers. This is a stark contrast to GO Banking Rates' 4.4-star rating, highlighting potential issues with the bank's services and operations.
Some customers have reported friendly and helpful employees, with one user, Tina L, giving the bank 4 stars and stating that the employees were "amable y servicial" and didn't make them wait long. However, others have noted a decline in service since Truist took over, with one user complaining that everything has become "mucho más lento" and especially slow when it comes to customer service.
¿Qué Dicen Los Usuarios?
Users have mixed opinions about Truist Bank's service. The bank's customer service is a major point of contention, with some users praising its employees as "amable y servicial" and others complaining that it's become slower since Truist took over.
Some users have had positive experiences with Truist Bank's customer service, citing friendly and helpful employees. However, others have had frustrating experiences, feeling that the service has become slower and less efficient.
Truist Bank has also received praise for its job opportunities and leadership development programs. The bank's Truist Leadership Institute is designed to train new leaders and provide career advancement opportunities for employees.
Despite its high rating of 4.4 stars from GO Banking Rates, Truist Bank's user rating on Google is around 3.5 stars. This discrepancy suggests that users have some concerns about the bank's services and operations.
Tiene Zelle?
If you're wondering whether Truist Bank uses Zelle, the answer is yes. They do offer Zelle as a service, allowing you to send and receive money quickly and easily between different banks.
To get started with Zelle, you'll need to register with your US phone number or email address. This is the key to receiving payments from others through Zelle.
Once you're registered, users can send you payments using the email or phone number you provided. This is a convenient way to receive money, and payments usually arrive in just a couple of minutes.
Here's a quick rundown of the Zelle registration process:
- Register with your US phone number or email address.
- Users can send you payments using the email or phone number you registered with.
- Payments usually arrive in just a couple of minutes.
Account and Security
If you suspect a fraudulent transaction on your account, have the following information ready to expedite your call: your account number and/or debit card number, the date and amount of the suspicious transaction, and a pen and paper to record your case number.
To protect your account, review any suspicious activity and cancel your card, suspend check payments, freeze compromised accounts, and open new ones. You can also call us at 844-4TRUIST (844-487-8478) for assistance.
If someone has opened an unauthorized account in your name, call us at 844-4TRUIST (844-487-8478) to report it.
If you're not satisfied with the resolution, you can also call us at 844-4TRUIST (844-487-8478) to discuss further.
Here's what you need to do if you've recently filed a fraud claim with us and haven't transitioned to a new account: contact us to close your current account and open a new one. If you're a business customer, visit a branch to replace your account. Be sure to review your existing account and identify any recurring automated transactions that we'll need to honor.
Claims and Support
At Truist Bank, they take claims and support very seriously. You can present a claim if you suspect your account has been compromised or if you've noticed unauthorized transactions.
Their team will work with you to resolve the issue, and you can even get in touch with the Business Fraud Management team directly by calling 1-866-802-4955.
To initiate a claim, you'll need to provide all the unauthorized transactions, including the associated fees. This will help their team investigate and resolve the issue.
You can also expect to receive a letter with the resolution details once the claim has been resolved.
It's worth noting that only authorized signers on the account can access claim information, so make sure to keep your account details secure.
Truist Bank follows Visa and Mastercard guidelines to block cards and prevent additional fraudulent charges. This means that any transactions that were authorized before the card was blocked will still be processed and recorded in your account.
You can also get in touch with a claims agent if you need to provide additional information or check on the status of your claim.
Frequently Asked Questions
¿Cómo hablar con un representante de Truist en español?
Para hablar con un representante de Truist en español, llámenos al 844-487-8478. También puede visitar nuestra página de contacto en línea para obtener más información.
¿Cómo hablo con un humano en Truist?
Llame al servicio al cliente al 844-487-8478 o marque 711 para iniciar una llamada y hablar con un representante humano de Truist. También aceptamos llamadas hechas con servicios de retransmisión de telecomunicaciones.
¿Cómo obtener $400 de Truist?
Obtén $400 de Truist al abrir una cuenta corriente Truist One Checking en línea entre el 10/31/24 y el 4/30/25 y realizar al menos 2 depósitos directos de $1,000 o más dentro de 120 días
¿Cómo se llama el banco Truist?
El banco Truist se conoce como una institución financiera que ofrece servicios de banca personal y empresarial. Truist Bank ofrece una variedad de productos financieros.
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