Travelers Insurance Complaints and Company Reputation

Travelers Insurance has received a significant number of complaints over the years, with some issues persisting across various customer reviews.

In 2020, Travelers Insurance ranked 3rd out of 25 insurance companies in terms of customer satisfaction, according to the American Customer Satisfaction Index (ACSI).

Travelers Insurance has a reputation for being one of the largest and most well-established insurance companies in the US, with over 165 years of experience.

Despite its size and reputation, Travelers Insurance has faced criticism for its handling of claims and customer service.

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Travelers Insurance Complaints can be a real letdown, especially when you're expecting stellar service from a reputable company like Travelers.

Some customers have reported dealing with unprofessional and cruel insurance adjusters, which can be a nightmare to navigate.

A customer from California shared their painful claim experience with Travelers Insurance, citing a lack of insight from their supervisor in assigning a new adjuster to improve their service.

This customer is now planning to switch to a different insurance provider, specifically avoiding GEICO because of its connection to Travelers.

If you live in California, this customer's experience might be a warning sign for you, suggesting that you look elsewhere for homeowners insurance.

Travelers car insurance quotes average $1,919 a year for full-coverage, which is 3% less than the U.S. average.

Their liability-only rates, on the other hand, average $835 a year, which is 8% higher than the national average.

Travelers' rates for teen drivers are particularly steep, with annual liability rates averaging $2,655 and full coverage rates averaging $5,758.

Here's a comparison of Travelers' rates with those of other major insurance companies:

Travelers' car insurance quotes average $1,919 a year for full-coverage, which is 3% less than the U.S. average.

The cost of car insurance can vary significantly depending on the insurance company you choose. For example, State Farm's full-coverage rate averages $1,487 a year, which is lower than Travelers' rate.

If you're looking for a liability-only policy, Travelers' rates average $835 a year, but this is actually 8% higher than the national average.

Here's a comparison of the annual full-coverage rates from several insurance companies:

It's worth noting that Travelers' customer service has been a major complaint, with some customers reporting difficulty in getting help after an accident.

Travelers' rates for full-coverage car insurance average $1,919 a year, which is 3% less than the U.S. average.

Travelers' liability-only rates are actually 8% higher than the national average, coming in at $835 a year.

If you're considering State Farm, their annual full-coverage rate is significantly lower at $1,487.

Travelers' rates for teen drivers are steep, with an annual full-coverage rate of $5,758.

Here's a comparison of Travelers' rates with other companies:

Travelers' rates after a ticket, accident, or DUI are significantly higher, with an average annual full-coverage rate of $2,468 after a ticket.

Travelers Insurance's customer service has a poor reputation, with a 1.4-star rating from 77 reviews. This suggests that many policyholders are dissatisfied with their coverage and service.

Reviews of Travelers Insurance's customer service are overwhelmingly negative, with many users expressing frustration with the company's claims process. One user reported having to call multiple times and leave messages for their adjustor, who never returned their calls.

The company's claims process has been criticized for being lengthy and difficult to navigate. One user reported having to wait two weeks for their adjustor to return their calls, and another user had to miss work and drive 40 miles round trip to meet with an adjustor.

Here are some common issues reported by users:

Travelers Insurance's customer service seems to be a major area of concern for many policyholders. The company earns a 1.4-star rating from 77 reviews, indicating a significant level of dissatisfaction with their coverage and service.

Reviews of Travelers Insurance's customer service are scattered across various platforms, but one common thread is the lengthy wait times and unresponsive representatives. In one case, a policyholder reported waiting for an adjustor to arrive after being rescheduled, only to have the adjustor cancel at the last minute.

The company's communication channels seem to be plagued by unreturned calls and messages. For instance, one policyholder left multiple messages for their adjustor, Kevin, but never received a response. Even the claims manager, Kristen Heredia, was unresponsive to phone calls and messages.

A breakdown of the types of reviews for Travelers Insurance's customer service is as follows:

It's worth noting that some policyholders have reported being told that their adjustor is out of the office for family reasons, only to have to wait even longer for a response. This lack of communication and responsiveness can be frustrating and time-consuming, especially for those who have already experienced a loss or damage to their property.

Travelers Insurance's customer support has been a major letdown for many policyholders. They earn a 1.4-star rating from 77 reviews, showing that the majority of policyholders are dissatisfied with their coverage and service.

A user who canceled their policy a month ago still received a bill from Travelers, highlighting the company's poor communication and billing practices. This is just one example of the many issues policyholders have faced with Travelers.

In some cases, claims adjusters make determinations prior to inspections, making it difficult for policyholders to get the help they need. This was the experience of a user who had to deal with a claims adjuster who was unresponsive and unhelpful.

Travelers' customer support has been described as "painful", "unprofessional", and "expensive." One user even reported being told that their adjustor was out of the office for family reasons, only to find out that the adjustor was not actually working.

The lack of communication from Travelers has been a major issue for many policyholders. One user reported being told to upload more photos and information on an app sent via text, but was not provided with clear instructions on what was required.

Here are some common issues policyholders have faced with Travelers' customer support:

Overall, Travelers' customer support has been a major disappointment for many policyholders. With so many issues and complaints, it's clear that the company needs to make significant changes to improve the customer experience.

Travelers insurance claims adjusters are supposed to communicate clearly with policyholders, but in some cases, they don't.

A claims adjuster told a policyholder that filing a claim only once wouldn't hurt them, but the adjuster later put them at fault, damaging their insurance driving record.

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Policyholders have the right to be informed about the consequences of filing a claim, and adjusters should respect this right.

A senior citizen policyholder was subjected to gaslighting and abuse by an insurance agent who refused to replace damaged attic drywall after a fire.

The agent scribbled on a PDF like a child with a crayon, wasted time, and lied about sharing the policyholder's file with an unauthorized contractor.

Policyholders should not have to be mind readers to figure out how to get their claims handled properly.

In one case, a policyholder's home was condemned because the insurance company waited too long to authorize payments for drywall replacement, allowing mycotoxins to grow in the attic.

The insurance company is now holding back part of the payment and refusing to replace the wooden ceiling and attic floor frame.

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Travelers Insurance has a reputation for being uncooperative and dishonest. Many customers have reported being left with mismatched roofs and other damage after filing claims, as seen in Example 1. This is due to the company's tendency to only agree to partial repairs, which is against Minnesota laws.

Consumers are mostly dissatisfied with Travelers Insurance, with a 1.3-star rating based on 122 customer reviews. The company's pros include initial customer service and auto insurance rates, but its cons include poor customer service, and being a "Worse insurance company ever." This is evident in Example 2.

Travelers Insurance has been accused of being a "scam company" and having a "negligent" claims process. In Example 6, a customer reported that the company lied to them about mailing a check to reimburse stolen items. The customer also reported being assessed three separate unjust fees, including a $30 ETF penalty fee.

Here is a list of common complaints against Travelers Insurance:

Travelers Insurance has a high level of trust, but its complaint resolution process is inadequate and ineffective, with only 10% of 77 complaints being resolved. This is evident in Example 8.

Travelers Insurance Company has received mostly dissatisfied ratings from customers, with a 1.3-star rating based on 122 reviews.

Consumers have expressed frustration with the company's customer service, with many reporting poor experiences. Some have even gone as far as to say "avoid at all costs" and "Do Not use this company".

Travelers Insurance has a high price level according to consumer reviews, and some customers have reported issues with the company's Exchange, Refund and Cancellation Policy and Reliability.

The company's complaint resolution process has been found to be inadequate, with only 10% of complaints being resolved. This has led to many customers feeling frustrated and unsupported.

Here are some of the key issues customers have reported with Travelers Insurance:

It's worth noting that Travelers Insurance has a high trustworthiness rating of 91%, with clear and detailed contact information and a secure website. However, this does not necessarily translate to good customer service or effective complaint resolution.

We take a thorough approach to evaluating insurance companies. Our team uses publicly sourced insurance company filings from Quadrant Information Services, which analyzes hundreds of thousands of car insurance quotes for a typical driver. This data helps us understand the average rates and coverage options offered by each company.

We base our quotes on a 30-year-old man with good credit and a clean driving record who drives a 2015 Honda Civic EX, unless noted otherwise. This allows us to provide a realistic representation of insurance costs.

Our methodology involves rating insurance companies based on several categories, including average rates, discounts, coverage options, third-party customer service ratings, and app/website experience. We weight these categories according to what customers value in an insurance company.

To assess customer satisfaction, we use NAIC's Complaint Index scores, which reflect how satisfied customers are with their claims. We also consider financial strength ratings from A.M. Best, which indicate a company's ability to pay out claims.

Travelers charges drivers with bad credit $3,506 a year for full coverage, which is 83% higher than its rates for drivers with good credit.

The annual rate for drivers with bad credit at Travelers is $3,506, while the U.S. average is $3,705.

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Travelers' rates for drivers with bad credit are 5% less than the average rate other companies charge.

Some drivers have reported being charged a $83.00 service fee, also known as a premium fee, in addition to their yearly premium.

This fee is not clearly explained in the provided article sections, leaving some customers wondering what it's for and why they're being charged it.

A table comparing Travelers' rates for drivers with bad credit to the U.S. average:

ComplaintsBoard has detected that Travelers Insurance has a high level of trust, but its complaint resolution process is inadequate and ineffective. Only 10% of 77 complaints are resolved, indicating a significant issue with customer service.

Travelers Insurance has a poor track record of handling customer complaints, with many reviewers expressing frustration with the company's products, services, or customer support. Several negative reviews on social media suggest issues with the company's products, services, or customer support.

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Here are some specific complaints that have been lodged against Travelers Insurance:

Travelers Insurance has been rated 1.3 stars based on 122 customer reviews, with consumers expressing dissatisfaction with the company's customer service, claims process, and overall experience. Many reviewers have recommended avoiding the company altogether.

In one-party consent states, workers' compensation claims can be vulnerable to falsified reports.

Falsified reports in workers' compensation claims can occur when an injured employee exaggerates or fabricates their injuries to receive benefits.

In some cases, employers may be unaware of the falsified reports and continue to pay benefits to the employee.

One-party consent states allow an employer to record conversations with an injured employee without their consent, which can help prevent falsified reports.