Assurant Complaints and Customer Service Feedback

Assurant has received numerous complaints about their customer service, with many customers expressing frustration with long wait times and unhelpful representatives.

According to various reviews, Assurant's phone support is often unavailable, leading to missed calls and unanswered emails.

Some customers have reported that Assurant's customer service team is unresponsive to their concerns, making it difficult to resolve issues.

In some cases, customers have had to escalate their complaints to higher-level representatives, only to experience further delays and unhelpful responses.

Many people have tried to get a refund from Assurant, but still feel unheard. It's a common issue that can be frustrating.

Hidden clauses in Assurant contracts can push legal claims into the private realm of consumer arbitration. This means that some people may not be able to pursue legal action by suing Assurant in a conventional court.

According to complaint data, common issues with Assurant include delays in claim processing, denial of coverage for water damage, and difficulties in getting replacement items approved under warranty.

If this caught your attention, see: Common Complaints

Assurant has a track record of addressing complaints within the Insurance Companies category, but let's take a closer look at their all-time complaints data.

Assurant complaint statistics show that they receive a significant number of complaints.

The data reveals that Assurant has a higher complaint ratio compared to other insurance companies.

In fact, Assurant's complaint ratio is one of the highest in the industry.

Expand your knowledge: How to File a Complaint against an Insurance Agent

Assurant has received a total of 2 complaints over the last 12 months.

The complaints were received through a graph that shows a monthly breakdown.

You can also find complaint statistics about Assurant in the Insurance Companies category.

There are 7 bad reviews about Assurant that have been shared by verified customers.

Here are the details of two of the complaints:

If you're experiencing issues with Assurant, you might want to consider sharing your complaint with others who may have had similar experiences.

Extended policies on VISA cards can be a lifesaver, but they can also be a source of frustration if not honored.

One example of this is a CitiBank and Costco-VISA card holder who experienced issues with their extended policy.

Excuses were made that the claim was outside of the warranty period, but after 8 months of emailing and calling many departments, the issue was finally resolved.

It's a good reminder that persistence can pay off when dealing with customer service.

In this case, the user's recommendation was to file a formal complaint with the commissioner of insurance in your state and Delaware.

This highlights the importance of knowing your rights and seeking help when needed.

Unfortunately, not all experiences with extended policies are as smooth.

Insurance claims can be a hassle, as seen in the case of someone who had an iPhone 14 pro max with T-Mobile insurance and had their claim denied.

They were told to expect a letter in the mail explaining why the claim was denied, but months went by with no letter received.

Explore further: Travelers Insurance Complaints

If you're dealing with a denied claim, it's essential to follow up and ask for a clear explanation of the decision.

This can be a frustrating experience, especially if you're relying on the coverage to repair or replace your damaged item, like the person who submitted a claim for their sectional sofa.

In their case, a representative came to assess the damage, determined it wasn't fixable, and sent the claim in for review, but the process took months.

It's crucial to keep track of your communication with the insurance company and to be persistent in seeking a resolution to your claim.

Some insurance companies will try to lowball you after a claim. They might say past claims have decreased your policy coverage, as Assurant did in one case.

Be prepared to document everything, especially if you have a bad experience. Take screenshots of conversations and keep records of all interactions, as one user recommended.

Assurant might hang up on you or deny your claim, so it's essential to keep a paper trail. This can help you prove that you did try to resolve the issue.

Don't give your money to companies that have a history of not paying out. One user's experience with Assurant was a complete loss due to a fire, but the company refused to pay out the full amount.

If you're experiencing issues with Assurant and want to file a complaint, the first step is to contact their customer service department directly.

Assurant's customer service team is available to assist with complaints and concerns via phone, email, or mail. You can find their contact information on their website.

To initiate the complaint process, you'll need to provide Assurant with your policy details, including your policy number and the issue you're experiencing.

You can also file a complaint with the National Association of Insurance Commissioners (NAIC) or your state's insurance department, depending on the nature of your complaint.

If this caught your attention, see: Assurance Health Insurance Agent

Customer feedback is a crucial aspect of any company, and Assurant is no exception. Our sentiment meter has detected that Assurant complaints over the past 28 days have remained within our normal fluctuation range.

This steady level of complaints indicates that there hasn’t been a surge in widespread issues recently, showing a change of 0% in the past 28 days.

Frustrated customers have been sharing their experiences with Assurant, highlighting the difficulties they've faced in resolving claims and dealing with the company's customer service. Many have reported spending hours on the phone trying to get help, only to be met with inconsistent communication and a lack of progress.

Hours on the phone have been a common theme, with some customers reporting that they've spent literally hours trying to get their issues resolved. For example, one customer spoke to multiple representatives and was advised that their policy was not cancelled, despite receiving an email stating that it was.

Canceling services has also been a challenge, with some customers reporting that they've had to return replacement devices and wait weeks for their original devices to be unblocked. One customer, who filed a lost claim, has yet to see any progress in unblocking their retrieved phone after two weeks of informing Assurant of the cancellation.

Customers have also reported being lied to about eventual resolution and being contacted back, leading to frustration and wasted time. In one instance, a customer was told that someone would be in touch with them within two days, but no call was received.

A table summarizing the common complaints of frustrated customers:

Assurant has a dismal 1.2-star rating based on 147 customer reviews, with consumers mostly dissatisfied with their services.

Most customers who have reviewed Assurant express frustration with their customer service, citing poor communication and a lack of integrity.

Consumers have reported difficulty in reaching a live person, with some even suggesting filing formal complaints with their state's insurance commissioner.

Assurant's lack of communication and poor customer service have led to a significant amount of time being wasted for customers.

The most common solution customers ask for is a refund to resolve their issues with Assurant.

Here are some of the most common complaints customers have about Assurant:

These complaints suggest that Assurant has a long way to go in terms of improving customer satisfaction and trust.