Remitly Complaints: Overview of Issues and Statistics

Remitly complaints have been on the rise in recent years, with many users expressing frustration with the service. According to a review of 10,000 customer complaints, the most common issue is with delayed or missing transfers.

Some users have reported experiencing issues with high fees, with one customer paying $25 in fees on a $500 transfer. This is a significant percentage of the transfer amount, and it's not uncommon for users to feel taken advantage of.

Remitly's customer support has also been criticized for being unresponsive, with some customers waiting up to 10 days for a response. This lack of communication can exacerbate the issue and make it harder for customers to resolve their problems.

On a similar theme: Remitly Fees to India

Remitly complaints often include account suspensions without clear explanations, which can be frustrating and confusing. Customers have reported being suspended from their accounts without any warning or explanation.

Money being transferred but never reaching the recipient is another common issue. This can be a stressful and upsetting experience, especially for those who rely on these transfers.

Funds being held for extended periods is also a recurring problem. This can cause delays and inconvenience for both the sender and the recipient.

Some users have reported being asked intrusive questions about their personal business and the reason for sending money. This can be a concern for those who value their privacy.

To avoid these issues, it's essential to monitor your transfers closely through the app and contact customer service immediately if any anomalies occur.

If your money transfer hasn't arrived, it's normal to feel frustrated and want to know why.

Delays can happen, as seen in Example 2, where a customer sent money at 5 o'clock and it still hadn't been delivered to Nigeria by the time they contacted the service.

In some cases, the recipient's phone number might not be registered with the operator, as in Example 3, where Jordache's number wasn't registered with Orange.

You can try sending money again or contacting the recipient to confirm their details.

A different take: How Much Does Remitly Charge to Send Money

If the issue persists, you can reach out to the service's customer support team for assistance.

Some customers have reported issues with tracking their money transfers, as seen in Example 1, where a customer was unable to determine why their wife hadn't received the money they sent.

In such cases, it's essential to contact the service's customer support team to investigate the issue and provide a resolution.

By being proactive and seeking help when needed, you can resolve money transfer problems and get your funds to their destination.

Remitly has a track record of complaints that can be reviewed by the public.

Some users have reported issues with money transfers, as seen in a complaint from a customer on October 29, 2023, about a transfer that had not been received by the intended recipient.

Users can review bad reviews about Remitly, which include complaints from Dax on October 29, 2023, Meher007 on August 4, 2023, and A.Sabir on June 2, 2023.

Some customers have reported having their Remitly accounts suspended without explanation, citing security concerns as the reason.

I don't believe that I violated the user agreement, but am being given no opportunity to defend myself.

Remitly has been known to suspend accounts without explanation, as seen in one customer's account suspension experience.

The company's security concerns may be valid, but the lack of transparency and communication can be frustrating for customers.

In some cases, customers have been told that they will not receive an explanation due to security concerns.

This can be a concerning experience for customers who are unsure of what they did wrong or how to resolve the issue.

Remitly's security concerns may be a legitimate reason for suspending accounts, but it's essential to communicate with customers and provide them with information about the reason for the suspension.

In the past 28 days, Remitly complaints have remained within the normal fluctuation range, indicating a steady level of issues, but not a surge in widespread problems.

Non-receipt of funds is a frustrating issue that can occur when sending money through remittance platforms. The Remitly Support Team is responsible for investigating and resolving such issues.

Customers may not receive funds due to various reasons, as seen in the case where a customer had not yet received a mobile money transfer despite it being sent through Remitly's platform. The customer had kindly requested the support team to investigate the status of the transfer.

In some cases, customers may experience delays in receiving funds, such as when a customer sent money at 5 o'clock but it hadn't been delivered to Nigeria yet. The customer expressed concern about the problem.

To resolve non-receipt of funds, customers can request a full refund, as seen in the case where the company fixed the issue and provided an apology along with a full refund.

Remitly gained access to a customer's checking account through a hacker and fraudulently approved a transfer of $1980 internationally.

This type of breach can happen when a company's security measures are compromised, allowing unauthorized access to sensitive information.

Filing with the bank and directly with Remitly was necessary to resolve the issue of the stolen funds.

Remitly's response to the complaint was the first step in trying to recover the lost money.

The customer's bank and Remitly were both involved in the process of resolving the issue.

If you're having trouble tracking a money transfer, don't hesitate to reach out to the service provider for assistance.

A clear and concise explanation of the issue is essential when asking about a money transfer. This includes providing the reference number of the transaction, as seen in Example 1, where the customer provides a reference number to help the support team investigate the issue.

The customer's request for an update or resolution as soon as possible is a reasonable expectation, and service providers should strive to meet this expectation.

If you're experiencing issues with a money transfer, it's essential to provide detailed information about the transaction, including the date it was sent and the recipient's information.

In some cases, service providers may pause a transfer for verification purposes, as mentioned in Example 2.

Money transfer issues can arise due to non-receipt of funds, as seen in a complaint where the customer had not received a mobile money transfer through Remitly, despite the funds being sent.

In some cases, customers may experience issues with recipient registration, such as a phone number not being registered with the operator, as was the case with a customer who sent money to Jordache Tumba but her number was not registered with Orange.

The customer may need to provide new recipient details, including name and phone number, to resolve the issue. A customer attempted to change the recipient details to another person, Majolie, with a different phone number.

Remitly customers may experience issues with non-receipt of funds, which can be resolved by providing an update or resolution as soon as possible.

Discover more: How to Send Money through Remitly

If you think there has been an error or a problem with your money transfer, contact Remitly as soon as possible.

You must contact them within 180 days of the date they promised to make funds available to your recipient. When you do, provide your name, email address, a description of the error or problem, the recipient's name and contact information, the transfer amount, and the reference number.

To facilitate the resolution process, gather all necessary information beforehand, including your receipt and any relevant communication with Remitly.

If you think there's been an error or a problem with your money transfer, contact the company as soon as possible.

You have 180 days from the date they promised to deliver the funds to reach out to them. This is a crucial deadline, so mark it in your calendar.

When you contact the company, provide the necessary information, including your name, email address, the error or problem with the transfer, the recipient's details, the transfer amount, and the reference number.

For more insights, see: What Is a Remitly Transfer

You'll need to tell them about the specific issue you're experiencing, such as not receiving the funds or a delay in delivery.

The company will investigate the issue within 90 days of your contact, and you'll receive the results within three business days.

If they decide there was no error, they'll send you a written explanation.

You can ask for copies of any documents they used in their investigation.

Here's a list of what you'll need to provide when contacting the company:

You can cancel a money transfer and get a refund, but you have to act fast - you must contact the service within three business days of making the transfer.

To cancel a transfer, you'll need to provide information to help identify the transfer, such as the amount and location where the funds were sent.

If the funds have already been deposited into a recipient's account or picked up, you won't be able to get a refund.

You can contact the service by calling their toll-free number or sending an email to request a cancellation.

If the recipient's phone number is not registered with the operator, you may need to change the transfer details to a new recipient.

You can change the name and phone number of the recipient, but you'll need to provide the new details to the service.

Customer Sentiment is a crucial aspect to consider when evaluating Remitly complaints. Remitly Customer Sentiment is Neutral, according to our analysis.

Our sentiment meter has detected that Remitly complaints over the past 28 days have remained within our normal fluctuation range. This steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

The sentiment data was last updated on January 30, 2025, providing a snapshot of the current customer sentiment.

Intriguing read: Remitly Customer Service Number

Remitly's track record in addressing complaints is a concern for many customers. Remitly has a rating of 1.4 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases.

Remitly ranks 152nd among Money Transfer sites, which suggests that there are better options available. Remitly has several options for how to pay for your transfer, which can be found on their website.

The most common complaints about Remitly involve customer service, bank account issues, and money transfer problems. Remitly's customer service is not meeting the expectations of most customers, according to the reviews.

Here are some key statistics about Remitly complaints: