
To start a claim with Allianz Ticket Insurance, you'll need to have a valid policy in place.
The first step is to notify Allianz of your claim as soon as possible, within 30 days of the event.
You'll need to provide documentation, such as your policy details, proof of purchase, and evidence of the event.
This can include receipts, tickets, or other relevant documents.
Allianz will then review your claim and may request additional information.
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What Is Covered
So, you're wondering what's covered under Allianz Global Assistance Event Ticket Protector Insurance? The insurance component provides reimbursement for 100 percent of the ticket price, including taxes and shipping charges.
If you can't attend an event due to a covered reason, your financial loss will be covered. Covered reasons include illness or injury, traffic accidents, mechanical breakdowns, and more.
Here are some specific covered reasons:
- Covered Illness or Injury - preventing you or an event companion from being able to attend the event
- Traffic accidents - which prevent you from getting to an event
- Mechanical Breakdown - if your car breaks down within 48 hours of the event
- Carrier delay - if your plane or other common carrier experiences a covered delay while going to the event
- Home or Business Issues - if your home or business is uninhabitable due to fire, flood, vandalism, burglary or natural disasters
- Care for a family member - serious injury to a family member, requiring you to provide care
- Employer Termination - providing protection against a lay-off
- Jury Duty - if you are required to serve on jury duty after having purchased an event ticket
- Work Relocation - if you are relocated by your company over 100 miles from your home
- Military Duty - if you are required to miss an event as a result of military orders
- Death - if the purchaser, an event companion, or immediate family member passes away
Certain pre-existing conditions may be covered, so be sure to review the full Certificate of Insurance/Policy for full details.
Filing a Claim

You can file a claim with Allianz through various convenient methods. The online and app options are typically faster, as you can upload documents directly.
To start the process, log in to the Allianz Travel Insurance website and navigate to the “File a Claim” section. Follow the prompts to upload your documents and provide details about your claim.
Alternatively, use the Allianz TravelSmart app to submit your claim directly from your smartphone. This option is also quick and easy.
If you prefer to file your claim over the phone, call Allianz’s customer service team to start the process. They can guide you through the process and help you understand the requirements.
You can file a claim for COVID-19-related issues, such as trip cancellations due to illness or quarantine requirements, if your policy includes coverage for these events. Be sure to verify your policy details for specific inclusions.
Here are the ways to file a claim with Allianz:
- Online Portal: Log in to the Allianz Travel Insurance website and navigate to the “File a Claim” section.
- Allianz App: Use the Allianz TravelSmart app to submit your claim directly from your smartphone.
- Phone: Call Allianz’s customer service team to start your claim.
Claim Filing Scenarios

You can file a claim with Allianz through various methods, including their website, mobile app, or by phone. The online and app options are typically faster, as you can upload documents directly.
If your claim involves multiple policies, Allianz may coordinate with the other insurer to determine coverage. This is especially true if your claim overlaps with another insurance policy, such as homeowner's insurance for stolen property.
To file a claim, you can log in to the Allianz Travel Insurance website and navigate to the “File a Claim” section, or use the Allianz TravelSmart app to submit your claim directly from your smartphone.
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COVID-19 Claim Filing
If you need to file a claim for COVID-19-related issues, you're in luck because many Allianz policies include coverage for certain events.
You can verify your policy details to see what's included. This will help you understand what you're covered for and what you need to do next.
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Allianz offers multiple ways to file a claim, including online and app options. These are typically faster, as you can upload documents directly.
If you'd prefer to file by phone, you can call Allianz's customer service team for assistance. They can guide you through the process and help you understand the requirements.
Here are the ways to file a claim for COVID-19-related issues:
- Online Portal: Log in to the Allianz Travel Insurance website and navigate to the “File a Claim” section.
- Allianz App: Use the Allianz TravelSmart app to submit your claim directly from your smartphone.
- Phone: Call Allianz’s customer service team to start your claim.
What If My Claim Involves Multiple Policies?
If your claim involves multiple policies, Allianz may coordinate with the other insurer to determine coverage. This means you won't have to deal with multiple insurance companies separately.
For example, if you file a claim for stolen property and you also have homeowner's insurance, Allianz may work with your homeowner's insurance company to figure out what's covered and what's not.
In this scenario, having multiple policies can actually make the claims process easier, as Allianz handles the coordination with the other insurer.
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Claim Process

The claim process for Allianz ticket insurance is designed to be as smooth as possible, but it's essential to provide accurate and detailed information to avoid delays or denials.
To file a claim, you'll need to provide a detailed description of the incident, including the date, time, and location of the event. This information is crucial in helping Allianz process your claim efficiently.
Here are the key details you'll need to include in your claim submission:
- A detailed description of the incident.
- The date, time, and location of the event.
- Names of involved parties, if applicable.
- Copies of all supporting documents.
Double-check your submission for accuracy before submitting it to Allianz to ensure a hassle-free claim process.
Gather Necessary Documents
To start the claims process, you'll need to collect some essential documents. Your policy number and details are a good place to begin.
Policy information is crucial, so make sure you have your policy number and details readily available. This will help the insurance company quickly identify your coverage.
Next, gather your travel itinerary, including confirmation of your travel plans, tickets, and booking confirmations. This will provide proof of your travel arrangements.
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Receipts are also important, so collect proof of any expenses related to your claim, such as hotel bookings or medical bills. Keep these receipts organized and easily accessible.
If your claim involves an incident, you may need to provide incident reports, such as police reports, airline loss reports, or medical documentation. These reports will help support your claim.
Finally, have proof of payment ready, such as credit card statements or other proof showing you paid for the covered expenses. This will help verify your expenses.
Here's a list of the necessary documents to gather:
- Policy Information: Policy number and details
- Travel Itinerary: Confirmation of travel plans, tickets, and booking confirmations
- Receipts: Proof of expenses related to your claim
- Incident Reports: Police reports, airline loss reports, or medical documentation
- Proof of Payment: Credit card statements or other proof of payment
Notify Immediately
Notify Allianz immediately in case of an emergency. This is crucial for timely assistance.
Delays in reporting may lead to claim denial, so act promptly. If you need emergency assistance, call Allianz's 24-hour hotline immediately.
For non-emergency claims, notify Allianz as soon as possible by phone or through their online portal. This ensures that your claim is processed efficiently.
Here are the steps to follow for timely notification:
Claim Tips

Reading your policy is key to avoiding claim denials. Make sure you understand your coverage and any exclusions before filing a claim.
Providing accurate and truthful information is crucial. Exaggerations can lead to quick denials.
It's essential to report incidents promptly to meet deadlines. This will help ensure your claim is processed smoothly.
Keeping all receipts, reports, and correspondence related to your claim will help you stay organized. This will also make it easier for Allianz to process your claim.
Regularly checking your claim status is a good idea. Responding to requests from Allianz in a timely manner will also help keep your claim on track.
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Refunds and Cancellations
If you're unable to attend an event, you're covered for 100 percent of the ticket price, including taxes and shipping charges. This reimbursement is provided by the insurance component of Allianz Global Assistance Event Ticket Protector Insurance.
You'll be eligible for reimbursement if you can't attend due to covered reasons such as illness, injury, or traffic accidents. There are also other covered reasons like mechanical breakdown, carrier delay, and home or business issues.

Here are some specific covered reasons that may impact your ability to attend an event:
- Covered Illness or Injury* - preventing you or an event companion from being able to attend the event or if a family member is hospitalized or requires your care
- Traffic accidents - which prevent you from getting to an event
- Mechanical Breakdown - if your car breaks down within 48 hours of the event
- Carrier delay - if your plane or other common carrier experiences a covered delay while going to the event
- Home or Business Issues - if your home or business is uninhabitable due to fire, flood, vandalism, burglary or natural disasters
- Care for a family member - serious injury to a family member, requiring you to provide care
- Employer Termination - providing protection against a lay-off
- Jury Duty - if you are required to serve on jury duty after having purchased an event ticket
- Work Relocation - if you are relocated by your company over 100 miles from your home
- Military Duty - if you are required to miss an event as a result of military orders
- Death - if the purchaser, an event companion, or immediate family member passes away
Certain pre-existing conditions may be covered, but you'll need to review the full Certificate of Insurance/Policy for full details.
p.article.sections.frequentlyAskedQuestions
Does Allianz give full refund for concert tickets?
Yes, Allianz Ticket Protector can reimburse up to 100% of your concert ticket costs if you're unable to attend due to a covered reason. Check the policy details for a full list of eligible circumstances.
What does insurance cover on a concert ticket?
Concert ticket insurance typically covers the full ticket cost, taxes, fees, and other event-related expenses. This can provide a 100% refund in case of unforeseen circumstances.
Does Allianz travel insurance pay claims?
Yes, Allianz travel insurance pays claims after verifying and approving them. To initiate the process, simply submit proof of your loss for reimbursement.
p.article.sections.sources
- https://help.ticketmaster.com/hc/en-us/articles/9786085554833-What-is-covered-by-Allianz-Global-Assistance-Event-Ticket-Protector-Insurance
- https://www.allianztravelinsurance.com/travel/planning/event-ticket-insurance.htm
- https://www.forthepeople.com/blog/how-do-i-file-claim-allianz-travel-insurance/
- https://www.consumer-action.org/lawsuits/minical/2024/01/25
- https://ans-company.com/IOes/allianz-event-ticket-insurance-refund
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