
If you're struggling to manage your mortgage payments, finding the right contact information can be a huge relief. The RoundPoint Mortgage Servicing phone number is 855-469-5746.
RoundPoint Mortgage Servicing is a loan servicing company that handles mortgage payments and communications for homeowners. They offer a range of services to help homeowners stay on top of their payments.
To get started, simply dial the RoundPoint Mortgage Servicing phone number to speak with a representative. They'll be happy to answer any questions you have about your loan and provide assistance with payments.
Contacting Customer Service
The best way to get in touch with Roundpoint Mortgage Servicing customer service is by phone, which accounts for 64% of all contacts, with email making up the remaining 36%.
The most commonly used phone number to call them is 877-426-8805, used by 89% of consumers to address their issues and concerns.
Most people find the hold time to be less than a minute, which is a relief.
If you do need to call, be prepared to provide some basic information to identify yourself as a customer, such as your phone number, address or zip code, or first and last name.
To give you a better idea of the wait times, here's a breakdown:
Keep in mind that the average call time is around 2 minutes, so it's a relatively quick process.
Contacting Customer Service by Email
You can contact customer service by email, and many companies have a dedicated email address for this purpose.
Check the company's website for a "Contact Us" page, which often lists the email address.
Some companies may have a generic email address like [[email protected]](mailto:[email protected]), while others may have a more specific address like [[email protected]](mailto:[email protected]).
Make sure to include your order number or reference number in the email to help the customer service representative quickly locate your account.
You can also include any relevant details, such as the issue you're experiencing or the product you're inquiring about.
Customer Service Reviews
Roundpoint Mortgage Servicing has a customer service rating of 1.1 out of 5, indicating that consumers who contact the company are mostly dissatisfied.
The majority of customers contact Roundpoint Mortgage Servicing by phone, with 64% of consumers using this method. Email is the second most commonly used way of contact, used by 36% of consumers.
The best phone number to call Roundpoint Mortgage Servicing is 877-426-8805, which 89% of consumers have used to address their issues and concerns.
If you need to contact Roundpoint Mortgage Servicing by phone, be prepared for a short hold time, as the average hold time is less than 1 minute.
The longest wait times are typically on Wednesday, while the shortest wait times are on Sunday. The average call time is 2 minutes.
To identify yourself as a customer, be prepared to provide your phone number, address or zip code, or first and last name.
The best email to contact Roundpoint Mortgage Servicing is [email protected], which 100% of customers use to address their issues and concerns.
Most customers feel very satisfied after talking to customer service representatives, which is a positive note in an otherwise negative experience.
Understanding Mortgage Servicing
Mortgage servicing is a crucial part of the home loan process, and it's essential to understand how it works.
A mortgage servicer is responsible for collecting and processing mortgage payments, as well as handling any issues that may arise with the loan. They are not the original lender, but rather a third-party company that takes over the loan after it's been sold or transferred.
The servicer's primary goal is to keep the loan current and in good standing, which means they'll send you statements and notices to ensure you're making timely payments.
Mortgage servicers often have a dedicated phone number, like RoundPoint Mortgage Servicing, which can be a big help when you have questions or concerns about your loan.
You can expect to pay a fee for mortgage servicing, which is usually a percentage of your monthly payment.
Getting Help with Your Loan
If you're struggling to make your loan payments, don't worry, there are resources available to help. RoundPoint Mortgage Servicing offers a dedicated team to assist with loan modifications and temporary payment suspensions.
You can reach out to their customer service team at (855) 726-2500 to discuss your options. They're available to take your call Monday through Friday, 8am to 8pm EST.
RoundPoint Mortgage Servicing also provides a secure online portal where you can access your account information and communicate with their team. This can be a convenient option if you prefer to handle your loan matters digitally.
Is My Loan Sold
If your loan is sold, it's usually done so to a company that specializes in buying and collecting debt. This process is called debt servicing.
You can check if your loan has been sold by looking for a notice from the new servicer, which will typically include their contact information and instructions on how to make payments.
The loan servicer is responsible for collecting payments and communicating with you about your loan, but the original lender still owns the loan.
You can also contact the Federal Trade Commission (FTC) or the Consumer Financial Protection Bureau (CFPB) for help in finding information about your loan and who to contact.
How to Get a Payoff Letter
If you need a payoff letter from RoundPoint Mortgage, you can request one using their payoff request form.
The form can be filled out and submitted via mail, email, or fax.
You can find the addresses to mail, email, or fax the form to at the bottom of the form itself.
Fill out the form carefully and accurately to ensure a smooth process.
Can I Claim a Refund
If you're not satisfied with your loan, you may be able to claim a refund.
The amount of the refund will depend on the type of loan you have and the terms of your contract, which is outlined in the Loan Terms section.
You can only claim a refund if you've paid a fee for a loan that was not approved, which is a right protected by the Consumer Credit Act.
The Consumer Credit Act also states that you have the right to cancel a loan within 14 days of signing the contract, and receive a full refund if you do so.
If you're eligible for a refund, you should contact your lender directly to initiate the process, as outlined in the Contacting Your Lender section.
Customer Service Options
If you're looking for ways to contact Roundpoint Mortgage Servicing, you're in luck. The company has multiple customer service options available.
You can reach Roundpoint Mortgage Servicing by phone, which is the most commonly used way of contact. In fact, 64% of consumers contact the company by phone.
The best phone number to call Roundpoint Mortgage Servicing is 877-426-8805. This number is used by 89% of consumers to address their issues and concerns.
Alternatively, you can also contact Roundpoint Mortgage Servicing by email. The best email to contact the company is [email protected], which is used by 100% of customers.
Keep in mind that you may need to provide some information to identify yourself as a customer, such as your phone number, address or zip code, or first and last name.
Here are the details of the contact options:
It's worth noting that the average hold time is less than 1 minute, and the longest wait times are typically on Wednesdays.
Frequently Asked Questions
How do I talk to a live person at RoundPoint Mortgage?
To speak with a live representative at RoundPoint Mortgage, call their toll-free number (877) 426-8805, Monday through Friday from 8 am to 9 pm ET, or Saturday from 10 am to 3 pm ET. You can also contact them via email or mail for alternative support options.
What is the grace period for RoundPoint?
You have 15 days from your payment due date to avoid late fees with RoundPoint. Late fees are applied 15 days after the due date.
Sources
- https://roundpoint-mortgage-servicing.pissedconsumer.com/customer-service.html
- https://rocketreach.co/roundpoint-mortgage-servicing-llc-profile_b5c18611f42e08cd
- https://fairshake.com/roundpoint-mortgage/mortgage-lawsuit-questions-answered/
- https://livepersonphone.com/mortgage/roundpoint-mortgage-servicing/
- https://roundpointmortgage.com/privacy/
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