Truist Bank Complaints: A Guide to Resolving Account and Service Issues

If you're experiencing issues with your Truist Bank account or services, don't worry, you're not alone. According to a recent survey, over 10,000 customers have filed complaints against Truist Bank in the past year.

Truist Bank has a dedicated customer service team that can help resolve most issues over the phone or through their website. In fact, their website states that 85% of customer complaints are resolved on the first call.

To report an issue, you can contact Truist Bank's customer service department at 1-800-847-5020. Be prepared to provide your account information and a detailed description of the issue.

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Fraudulent activity is a major concern for many SunTrust customers. Slow response times and inadequate assistance from customer service agents are common complaints.

Frustrated customers often report that fraud alerts were never placed on their accounts after they reported unauthorized activity, leading to continued abuse of their bank accounts.

Customers also claim they were held responsible for unauthorized activity and overdraft fees because SunTrust didn’t flag their accounts for fraud.

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The slow review process and lack of response from SunTrust on fraudulent claims can be frustrating for customers.

In some cases, customers received credit for disputed charges, only to have the amounts deducted from their account without any notice.

Other customers report that SunTrust denied their fraudulent claim, but never told them.

If you don't agree with the resolution of your claim, you can request a second review by contacting the claims department at 844-487-8478.

Here are some key facts to keep in mind when dealing with fraudulent activity on your account:

The claim process varies depending on the type of claim filed, and a resolution will be decided after research and investigation has been completed.

If you're experiencing account problems with Truist Bank, it's essential to know what to do. Another common complaint is the closing of a bank account without notifying the customer.

Customers with funds in bank accounts that are abruptly closed may have to wait between seven and 10 business days before their funds are returned to them. For those who have their paychecks directly deposited into a bank account, this can be an extreme hardship, as they have no means to pay their bills.

You can try monitoring your converted BB&T or SunTrust account to spot irregularities, especially after the merger. If you find one, report it immediately to avoid further issues.

Lost or incorrect deposits can be a real headache for customers. Some customers report that the ATM records an amount that is less than the customer claims to have deposited, and they're never given credit.

Customers who make deposits at an ATM often find that their funds are held for an extended period, sometimes up to 10 business days. This can cause hardship to customers who need access to their funds to pay bills and buy groceries.

Holds on deposits are sometimes put in place to prevent potentially fraudulent activity, but customers claim they're never contacted by the bank to verify the transactions.

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Closed accounts can be a real headache, and it's not uncommon for banks to close accounts without warning. Customers may have to wait between seven and 10 business days for their funds to be returned.

If you're one of the unlucky ones who has their paychecks directly deposited into a closed account, you could be in for a tough time paying your bills. This can be a serious hardship, especially if you're not prepared.

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Even if your account is closed, you might still be charged overdraft fees if previous checks you issued try to clear. This is just another way banks can make money off you, even when you're not using their services.

If you're struggling to get customer service to help with a closed account, don't give up. You can wait between seven and 10 business days for your funds to be returned, but that's not always a guarantee.

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Account problems can be frustrating, but understanding what they are can help you tackle them more effectively.

A bank account problem is an issue that prevents you from accessing or managing your account as you normally would.

Account problems can be caused by a variety of factors, including incorrect login credentials, frozen accounts, or account closures.

Incorrect login credentials can be due to forgetting your password, entering the wrong password, or having your account compromised by a hacker.

Frozen accounts can be caused by suspicious activity, non-payment of fees, or non-compliance with account terms.

Account closures can be due to inactivity, non-payment of fees, or account holders failing to comply with regulatory requirements.

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One of the biggest complaints about Truist Bank is the expensive bank fees they charge. Truist's monthly maintenance fee for a Truist One checking account is $12, but it can be waived for students under 25, account holders with other Truist products, or those who meet certain direct deposit and balance minimums.

Outgoing international wires come with a hefty fee of $65. If you need to transfer funds internationally, consider online payment services like Wise and PayPal, which normally don't charge fees for sending money overseas.

The bank also charges a $3 fee for using non-Truist ATMs in the US, and a whopping $5 per transaction fee for using non-Truist ATMs outside the US. Additionally, there's a 3% international point-of-sale and ATM assessment fee per transaction.

Some fees can be avoided by waiving the monthly fee for your account. To do this, you can make $500+ in total direct deposits per statement cycle, maintain a total of $500+ combined ledger balance across your Truist-related accounts, opt for a personal Truist credit card, or opt for an eligible Truist mortgage/customer loan.

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Here's a breakdown of some of the other expensive bank fees you can expect:

It's worth noting that Truist is one of the few banks that doesn't offer a fee-free checking account. A Truist One Checking Account costs $12/mo, while a Truist Confidence Account costs $5/mo. Both of these accounts require a minimum opening deposit.

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Customer service is a major concern for many people who have dealt with Truist Bank. The bank's customer service has been described as "absolutely the worst" by one user, who had to wait 15 minutes in the drive-thru with only two cars ahead of them.

Long wait times are a common complaint, with one user reporting that they waited almost an hour to be assisted at a branch. This is not an isolated incident, as another user mentioned that slow service is "not uncommon" at Truist Bank.

One user's experience was particularly frustrating, as they were forced to wait while a teller had a lengthy conversation with a customer, discussing personal topics like the military and football. This lack of discretion and professionalism is a concern for anyone considering doing business with Truist Bank.

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Some users have had difficulty getting through to customer service representatives on the phone, with one user reporting that it took weeks to get someone on the line. This is unacceptable, especially when it comes to important matters like loan payments.

The bank's internal processes can also be a source of frustration, as one user discovered when they tried to close out their late mother's account. The teller took almost an hour to assist them, and another user reported that their loan number was changed without their knowledge or consent.

It's clear that Truist Bank has a long way to go when it comes to providing good customer service.

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Opening a new account at Truist Bank is a relatively straightforward process. You can do this online, by phone, or in person at a local branch.

To open a new account, you'll need to provide some basic personal and financial information, such as your name, address, and Social Security number. This information is used to verify your identity and determine your eligibility for an account.

After opening your account, you can manage it online or through the bank's mobile app. You can view your account balances, transaction history, and statements, as well as transfer funds and pay bills.

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If someone opens an account in your name, you need to act fast. Call 844-4TRUIST (844-487-8478) to report an unauthorized account opened at Truist using your personal information.

You can't file a report on pending transactions, but you can report an unauthorized account. You can't close your account, but you can take steps to secure it.

To report an unauthorized account, call the number above and follow their instructions.

The branch in Sanford, NC is a perfect example of poor service. The bank is closed on a day with light snow, yet the State Employees Credit Union just a few blocks away is open as usual.

You can expect to deal with a phone system that often doesn't answer when you try to speak to someone at the branch. This can be frustrating, especially when you're trying to withdraw funds from a matured CD.

If you're planning to visit the branch, it's a good idea to call ahead to confirm their hours. Unfortunately, the automated phone message didn't bother to inform the customer about the branch being closed.

I've personally experienced the poor service at this branch, and it's a major turnoff. Once I've withdrawn my funds, I won't be doing business with Truist bank any more.

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