Nationwide Outage Affects Bank of America Customers

Bank of America customers were left in the dark on Monday morning as a nationwide outage hit the bank's systems.

The outage, which began at around 8am, caused widespread disruptions to online banking, mobile banking, and ATMs.

Customers took to social media to express their frustration and disappointment with the bank's services.

Many reported being unable to access their accounts, making transactions, or even receiving customer support.

Broaden your view: Wells Fargo Customers Are Suing the Bank over a Scam.

The Bank of America outage was a widespread issue that affected multiple banking channels, with 57% of reported issues related to online banking, 42% to mobile banking, and 1% to ATM services.

Customers reported log-in errors and accounts displaying a balance of $0, sparking alarm among those who rely on the bank for day-to-day transactions.

Numerous users reported issues with Zelle, a platform co-owned by Bank of America and other major banks, further complicating the situation for those relying on digital transactions.

For your interest: Free Museum Day Bank of America

The crisis was reminiscent of a similar event in January 2023, when some Bank of America customers couldn’t access their accounts during another widespread outage.

Bank of America reassured customers that the issues were largely resolved and emphasized its commitment to addressing any lingering problems, while apologizing for the inconvenience caused.

The bank did not specify the cause of the outage.

The nationwide issue began in the morning and affected more than 20,000 customers before the company said it was fully resolved Wednesday evening.

Some customers were livid that Bank of America had not alerted them about the issue and that they were getting little assistance from customer care.

Customers began reporting the issue around 9 a.m. Pacific time, with reports coming from several major cities, including Los Angeles, San Francisco, Dallas, Chicago, New York, and Boston.

Many people reported having problems accessing their accounts online, on mobile devices, and in some cases at ATMs, which charged accounts for money the machines didn’t dispense.

Bank of America has 8.3 million digital clients in California with 2.2 million in Los Angeles, according to the company’s website.

Consider reading: Offshore Banks in the Bahamas

Customers on social media reported having trouble logging into their accounts or receiving error messages that their accounts could not be retrieved and that their current balance amount was unavailable.

Some customers saw no balance — just dashes — while others received a message that the balance being displayed was from the previous day.

It’s not the first time people with Bank of America have logged into their accounts to find money missing, with customers taking to social media to complain about money missing from deposits and Zelle transactions over a year ago.

Consider reading: How to Check Bank Balance with Account Number

Thousands of Bank of America customers took to social media to report an online glitch that prevented them from accessing their accounts or showed a zero balance.

The problem appeared to be nationwide, with reports coming from major cities like Los Angeles, San Francisco, Dallas, Chicago, New York, and Boston.

Customers on social media reported having trouble logging into their accounts or receiving error messages that their accounts could not be retrieved and that their current balance amount was unavailable.

You might enjoy: How Do I Check My Bank Account

Some customers saw no balance — just dashes — while others received a message that the balance being displayed was from the previous day.

The digital meltdown affected multiple banking channels, with 57% of reported issues related to online banking, 42% to mobile banking, and 1% to ATM services, according to Forbes.

Users also reported issues with Zelle, a platform co-owned by Bank of America and other major banks, further complicating the situation for those relying on digital transactions.

This crisis was reminiscent of a similar event in January 2023, when some Bank of America customers couldn’t access their accounts during another widespread outage — raising questions about cybersecurity and the reliability of digital banking systems.

The issues were largely resolved, but the bank did not specify the cause of the outage or when all systems would be fully back to normal.

Consider reading: Bank of America Customers Were Compromised by a Third-party Vendor.

The Bank of America glitch has finally been resolved, bringing relief to customers who were impacted by the nationwide outage.

Customers who were unable to access their accounts or conduct transactions online are now able to do so.

According to reports, the outage began on a Monday morning and lasted for several hours, affecting thousands of customers across the country.

Bank of America has apologized for the inconvenience caused by the glitch and is offering assistance to affected customers.

Customers who were unable to access their accounts during the outage may want to check their balances and recent transactions to ensure everything is in order.

The bank has stated that it is taking steps to prevent similar outages from happening in the future.

Recommended read: Which Bank Gives Free Access to Airport Lounges