Truist Bank Issues and Solutions for Better Banking

Truist Bank's online banking platform has been known to freeze or timeout, causing inconvenience to customers.

This issue can be frustrating, especially when you're in the middle of a transaction.

Truist Bank's customer service is available 24/7 to assist with any issues, including online banking problems.

You can reach them by phone, email, or through their mobile banking app.

Truist Bank's mobile banking app has been reported to have slow loading times, affecting the overall user experience.

However, the bank has been actively working to resolve this issue by upgrading their infrastructure.

Some customers have reported success in resolving slow loading times by updating their app to the latest version.

Truist Bank's customer service can also help troubleshoot the issue and provide a solution.

In some cases, customers have reported being unable to access their accounts due to issues with their username or password.

To resolve this, customers can reset their password or username through the bank's website or mobile app.

Alternatively, they can contact customer service for assistance.

Truist Bank's website has been reported to have issues with navigation and layout, making it difficult for customers to find what they're looking for.

However, the bank has been working to improve the user experience by redesigning their website.

Some customers have reported success in finding what they need by using the search function.

Truist Bank's customer service can also help customers navigate the website and find the information they need.

Truist Bank customers are still dealing with fraud problems months after a Channel 2 investigation.

Truist customers are experiencing isolated incidents of fraud, but the bank maintains that there are no broad-based issues related to fraud.

Frustrated customers like Tamara, a small business owner in the Sandy Springs area, are reporting large sums of money being taken from their accounts through fraudulent transactions.

Tamara reported over $90,000 being taken from her account through two different transactions, with the first being $56,129 and the second being around $29,000.

The bank's response to Tamara's case was inadequate, with her reporting the fraud in May and hearing nothing from the bank since.

A Marietta attorney, Allen Manheim, also experienced issues with the bank's fraud department, with a forged check being written on his business account.

Manheim reported that he couldn't get through to the bank's fraud department and that there was no one to answer his questions or take responsibility.

A Truist bank employee even acknowledged delays with the fraud department, saying that the wait times were "outrageous".

Truist customers are advised to monitor their converted BB&T or SunTrust accounts for irregularities, as many have experienced account issues related to the merger.

If you find an issue, report it immediately to the bank.

Truist has a higher standard overdraft coverage of up to $100 for its Truist One Checking eligible clients, but some of its other fees are pricey. Outgoing international wires cost $65, domestic non-Truist ATM withdrawals are $3, and paper statements for Truist One Savings and Truist One Money Market Account are also $3.

If you need to transfer funds internationally, consider online payment services like Wise and PayPal, which often don't charge fees for sending money overseas. You can also avoid some fees by opting for standard delivery services, like getting a replacement card without extra cost.

Some fees can be waived, though. For example, you can waive the monthly fee for a Truist One Checking Account by making $500+ in total direct deposits per statement cycle, maintaining a total of $500+ combined ledger balance across your Truist-related accounts, or opting for a personal Truist credit card.

Here are some of the fees you can expect:

Truist has some fees that might surprise you. For example, outgoing international wires cost $65.

You can avoid some of these fees if you're not in a hurry. If you need to replace a card, you can do it at no extra cost, but you'll have to wait a bit longer for standard delivery.

Some fees are unavoidable, like the $3 fee for domestic non-Truist ATM withdrawals.

Here are some of Truist's expensive fees:

If you need to transfer funds internationally, consider using services like Wise and PayPal, which often don't charge fees for overseas transactions.

Rewards checking accounts can be a great way to earn some extra interest on your money while still having access to your funds. One such account is available with a high APY of up to 3.30%.

To be eligible for this account, you don't need to deposit a minimum amount of money. You also won't have to worry about any monthly fees.

Some of the perks of this account include unlimited domestic ATM reimbursements and a free set of 50 checks.

Here are some key details about this account:

Truist Bank customers are still dealing with fraud on their accounts months after a Channel 2 investigation.

The issues started after the merger of Sun Trust and BB&T banks was finalized, and customers are reporting large sums of money being taken from their accounts.

A small business owner, Tamara, had over $90,000 taken from her account through two different fraudulent transactions.

The first transaction was $56,129, and the second was around $29,000.

Channel 2 consumer investigator Justin Gray receives calls and emails from frustrated customers every few days.

Tamara reported the fraud in May, but she hasn't heard anything from the Truist fraud department since.

Marietta attorney Allen Manhiem also experienced problems with the fraud department when a forged check was written on his business account.

He only got help after Channel 2 Action News stepped in.

A Truist bank employee even acknowledged that they were aware of delays with the fraud department.

Truist maintains that there is no "broad-based issues related to fraud", but customers are still experiencing problems.

A Citibank representative even warned Truist about the potential fraud, but Truist still allowed another transfer of $29,000 without alerting Tamara.

Truist is now investigating Tamara's case after Channel 2 Action News flagged it.

Banks have a responsibility to protect their clients and their accounts. This is a top priority for Truist Bank, according to a statement they released after an incident involving a client.

Consumers lost nearly $10 billion to fraud in 2023, an increase of over 14% from the previous year, as reported by the Federal Trade Commission. This highlights the escalating threat of fraud that financial institutions face.

Truist Bank claims to educate their clients on current fraud schemes and how to protect their identity. However, a couple who experienced a loss due to a Zelle request questions how their account was compromised despite being frozen.

The Electronic Fund Transfer Act may cover the couple's loss, according to a consumer watchdog. This law is in place to protect consumers from unauthorized transactions.