
Hippo Insurance offers a unique approach to home and auto coverage. They use AI to provide personalized quotes in just a few minutes.
Their AI technology can analyze a customer's needs and provide a quote that's tailored to their specific situation. This can be a big time-saver for busy people who don't want to spend hours on the phone with an insurance agent.
Hippo's insurance policies also come with a 24/7 claims service, which can be a huge relief in the event of an emergency. This service allows customers to file a claim and get help right away, no matter what time of day it is.
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Pros and Cons
Hippo Insurance has some notable pros and cons. One of the carrier's biggest advantages is that it offers 60-second quotes online, making it a convenient option for those looking for quick insurance quotes.
Here are the pros and cons of Hippo Insurance in a nutshell:
Hippo Insurance also offers several discounts, which is a plus for those looking to save money on their insurance premiums.
Coverage and Features
Hippo insurance offers a range of coverage features to protect your home and belongings.
Dwelling coverage is included in all Hippo home insurance policies, providing protection for your home's structure and additional structures like sheds and garages against various perils. Extended dwelling coverage pays up to 25% more than your policy's dwelling coverage limit if your home is destroyed by a covered event.
Contents/personal property coverage is also included, protecting your personal property like electronics and clothing against theft, fire, and more. You may need to purchase additional coverage for particularly valuable items like jewelry.
Liability coverage is another essential feature, covering medical expenses, lost wages, legal fees, and death benefits if an incident involving a third party on your property results in bodily injury or personal property damage.
Some of the basic coverages offered by Hippo include dwelling, other structures, personal property, loss of use, personal liability, and medical payments.
Here are some of the additional coverages you can add to your Hippo policy:
- Extended replacement cost
- Equipment breakdown
- Service line
- Mortgage payment protection
These coverages can provide increased protection for your home and belongings, and some of them can even be added to your policy for a lower cost.
Products by Type

Hippo's home insurance products cater to various needs, offering a range of coverage options.
One of the primary types of coverage is HO3 insurance, which includes dwelling, contents, liability, and loss of use coverages.
Hippo's Fire Insurance provides fire coverage for all elements of the home.
For those interested in getting a quote online, both HO3 and Fire Insurance offer this option.
Here are the specific coverages included in each product:
Basic Coverages Offered
Hippo home insurance policies include six basic coverages to safeguard your home, belongings, and personal liability. These coverages are designed to provide you with peace of mind and financial protection in the event of a covered loss.
Dwelling coverage pays to rebuild or repair the structure of your home, including the roof, floors, walls, built-in appliances, and any structures attached to the home. This coverage is essential for protecting your home's physical structure.
Other structures coverage pays to rebuild or repair additional structures on your property that aren’t attached to your home, like a detached garage or gardening shed. This coverage is important for protecting your outdoor assets.
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Personal property coverage covers the costs of repairing or replacing your personal belongings, such as furniture, clothes, electronics, and other possessions you own. This coverage is crucial for protecting your personal belongings.
Loss of use coverage helps cover the cost of hotel stays, restaurant meals, pet boarding costs, and other temporary living expenses while your house is being rebuilt or repaired after a covered loss. This coverage can be a lifesaver during a difficult time.
Personal liability coverage covers medical and legal expenses in the event you’re legally responsible for an accidental injury or property damage. This coverage can help protect your financial assets.
Medical payments coverage pays for guests’ medical expenses if they’re injured in your home, regardless of who is at fault. This coverage can provide peace of mind when hosting guests.
In addition to these standard coverages, Hippo's "Essentials" plan includes four extra coverages: domestic workers, home office, computers, and jewelry and watches. These coverages provide additional protection for specific areas of your life.
Here are the six basic coverages offered by Hippo home insurance:
- Dwelling
- Other structures
- Personal property
- Loss of use
- Personal liability
- Medical payments
These coverages are the foundation of a Hippo home insurance policy, providing you with comprehensive protection for your home, belongings, and personal liability.
Additional Coverages Offered
Hippo home insurance policies offer a range of additional coverages to enhance your protection.
If you choose to add extended replacement cost, you can increase your dwelling coverage limit by 25% or 50%, depending on your needs. This can give you peace of mind knowing you'll have enough coverage to rebuild your home if costs exceed your policy's standard limit.
Equipment breakdown coverage is also available, which can cover appliance replacement or repairs in the event of a mechanical or electrical breakdown. This can be particularly useful if you have older appliances that may be more prone to breaking down.
Service line coverage is another option, which can cover the cost of excavation, repairs, and damage costs in the event service lines running under your property are damaged. Hippo offers up to $10,000 in service line coverage for homes up to 50 years old, and $2,500 for homes older than that.
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Mortgage payment protection is also available, which can pay up to $1,500 in mortgage payments each month for up to 12 months if your house becomes uninhabitable due to a covered loss. This can help alleviate some of the financial stress that comes with being unable to live in your home.
Here's a summary of the additional coverages offered by Hippo:
Discounts and Savings
Hippo offers a range of discounts that can help you save on your home insurance rates. The national average cost of home insurance with Hippo is $1,138 per year for a policy with $300,000 in dwelling coverage, which is about 40% cheaper than the national average.
Some of the discounts Hippo offers include an early signing discount, no-mortgage discount, HOA discount, fire extinguisher discount, and gated community discount. You can also save with a hail-resistant roof, smart home devices, and theft protection devices.
Here are some of the discounts you can qualify for:
Discounts Offered
Hippo offers a variety of discounts to help you save on your home insurance rates. One of the discounts is the early signing discount, which is offered to customers who sign up for coverage at least eight days in advance of its intended start date.
You can also qualify for a no-mortgage discount if you've paid for your home upfront. Additionally, if you live in a gated community, you may be eligible for a gated community discount.
If you're part of a homeowners association (HOA), you can get a discount on your home insurance rates. Hippo also offers a fire extinguisher discount to customers who keep fire extinguishers in their home.
Here are some of the discounts Hippo offers, grouped by category:
- Home and Safety Discount
- Fire extinguisher discount
- HOA discount
- Gated community discount
Smart Home and Technology Discounts
- Smart home discount
- Theft protection devices discount
Claims-Free and Loyalty Discounts
- Claims-free discount
- Loss-free discount
Other Discounts
- Affinity discount
- Companion policy discount
- Early shopper discount
- Hail-resistant roof discount
- No mortgage discount
- Recent home purchase discount
Some discounts, like the hail-resistant roof discount, are specific to certain features of your home. Others, like the theft protection devices discount, are based on the security measures you have in place.
Cost
Hippo home insurance is surprisingly affordable, with a national average cost of $1,138 per year for a policy with $300,000 in dwelling coverage. This is about 40% cheaper than the national average.
The cost of a Hippo policy depends on your home's location and the level of coverage you need. For example, a policy with $100,000 in dwelling coverage costs an average of $706 per year.
Here's a breakdown of the average yearly cost of Hippo for five different levels of dwelling coverage:
These rates are based on an analysis of 2022 sample home insurance quotes from across the country, provided by Quadrant Information Services.
Customer Experience
Hippo Insurance offers customer service options such as phone and email support, with 24/7 claims reporting via phone.
Their customer service department has specific hours of operation: Monday through Friday from 6:30 am to 7 pm CT, with Saturday and Sunday being closed.
You can also work with an independent insurance agent to help handle claims and other matters, providing an extra layer of support and convenience.
Here are Hippo's customer service hours in a quick-reference format:
Customer reviews of Hippo Insurance are mixed, with some customers praising their responsiveness and helpfulness, while others have had negative experiences with claims and customer service.
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What to Expect
Getting a quote from Hippo homeowners insurance is a straightforward process, available online through Policygenius or the Hippo website.
If you have questions about your quote or policy, Hippo offers two main points of contact: an online chat feature via its website, or by calling 877-288-3603 for questions about your quote or 800-585-0705 for questions about your policy.
Hippo's claims service is available 24/7, but surprisingly, you'll need to call (855-999-9746) to file a claim - no online claims portal is available.
To cancel your policy, simply contact Hippo's customer support team at one of the phone numbers provided above.
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Customer Service
Hippo Insurance offers various customer service options, including phone, email, and 24/7 claims reporting via phone. They also have a customer service department with specific hours of operation.
Their customer service department is available Monday through Friday from 6:30 am to 7 pm CT, but closed on Saturdays and Sundays.
You can also work with an independent insurance agent to help handle claims and other matters for you, making the process easier and more convenient.
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Hippo's customer service has received mixed reviews. Some customers have praised their responsiveness and helpfulness, while others have complained about poor customer service, particularly when it comes to claims.
A few customers have reported difficulty getting in touch with Hippo's customer service team, especially when trying to resolve claims issues.
Here's a breakdown of Hippo's customer service options and availability:
Frequently Asked Questions
Does Hippo pay claims?
Yes, Hippo pays claims, but only after evaluating and processing your claim. Payment will be issued according to your policy's deductible and coverage limits.
What is the credit rating of Hippo insurance?
Hippo's insurance partners are rated A- (Excellent) by A.M. Best, a leading insurance rating authority. Learn more about our top-rated partners and their ratings here.
Sources
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