
BCBS Alabama members have access to Teladoc, a convenient and affordable way to see a doctor from the comfort of their own home.
Teladoc is available 24/7, so members can get medical attention whenever they need it.
To use Teladoc, members can download the Teladoc app or log in to the Teladoc website.
Members can talk to a doctor via phone or video, and get a prescription filled at a local pharmacy if needed.
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Getting Started
You can access telehealth services with Teladoc, a convenient option for getting care when you need it most.
All current Service Benefit Plan members are eligible for these services.
To register, you'll need to answer a brief medical history questionnaire, similar to the questions asked during a traditional doctor visit.
This will help the doctors on the Teladoc platform understand your medical history and provide you with the best possible care.
Members under 18 must be registered by an adult on the contract to use Teladoc services.
You can start by watching a video on the Teladoc website to see how it can help you get care.
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It's Keeping Providers Safe
Telehealth is keeping providers safe by reducing the risk of exposure to illnesses. This is especially important during times when people are more likely to be sick.
By not having to physically interact with patients, providers are less likely to get infected with diseases. This is a big deal, especially for vulnerable populations like the elderly or those with compromised immune systems.
It also allows providers to focus on giving their patients the best care possible, without worrying about their own health.
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Telehealth Services
Telehealth services through BCBS Alabama Teladoc offer a convenient way to get support for your mental and emotional well-being. Appointments are available seven days a week, from 7 a.m. to 9 p.m. local time.
You can speak to a licensed behavioral health specialist from wherever you're most comfortable, whether that's at home, work, or on-the-go. These specialists are available to support you with a range of issues, including stress and anxiety, depression, substance use disorder, grief, and family difficulties.
To schedule an appointment, you'll need to do so at least 72 hours in advance. This ensures that you have time to prepare and make any necessary arrangements.
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Basics of Setting Up a Video Appointment
Setting up a video appointment through telehealth services is surprisingly easy. Here are the basic steps to follow.
To get started, simply reach out to your doctor to schedule a visit. You can usually do this by phone or through their patient portal.
Next, the doctor's office will text you a link to your visit. This link will take you directly to the virtual waiting room.
Before your visit, you'll need to verify your health insurance. This is a quick and easy process that ensures you're covered for your telehealth visit.
Once you've verified your insurance, you'll be able to connect to the secure, encrypted one-on-one visit with your doctor.
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Telehealth Remote Access Telemedicine
Telehealth is a convenient option for remote consultations, using telephone and/or video technologies, allowing patients to skip in-person office visits. This service is subject to a member's specific health plan and can be verified through ProviderAccess or a practice management system.
Blue Cross and Blue Shield of Alabama has unique requirements for telehealth services, so it's essential to refer to their Telehealth Billing Guide for Providers for specific details on allowed services.
Telemedicine is a type of telehealth service where a provider delivers remote clinical services to a patient at an originating location, often in a rural area or where access to a provider is limited.
Blue Cross and Blue Shield of Alabama has a telemedicine program that allows all members to receive remote access telemedicine services. However, providers must meet specific requirements, which can be found in the Equipment Standards for Telemedicine.
To ensure accurate billing, providers should verify benefits prior to rendering services, as some codes may be noncovered for Blue Cross members. Blue Advantage members are exempt from this list of potentially noncovered codes.
Here's a quick reference to the updated telehealth place-of-service (POS) information:
- POS 10 code: indicates telehealth services provided to patients in their home.
- POS 02 code: indicates telehealth services provided to a patient outside their home.
Mental Health
Getting support for your mental health has never been easier with telehealth services.
You can speak to a licensed behavioral health specialist from the comfort of your own home, or anywhere you feel most at ease.
Appointments are available seven days a week, from 7 a.m. to 9 p.m. local time.
To get started, you'll need to schedule an appointment at least 72 hours in advance.
Telehealth services can help with a range of issues, including:
- Stress and anxiety
- Depression
- Substance use disorder
- Grief and family difficulties
Cost and Access
BCBS Alabama Teladoc offers affordable healthcare options without breaking the bank.
The cost of a Teladoc visit is $40 per session, with a $10 copay for BCBS Alabama members.
This is a significant reduction from the average cost of a doctor's visit, which can range from $50 to $200.
BCBS Alabama Teladoc also accepts most insurance plans, including Medicare and Medicaid.
This means that many people can access affordable healthcare without worrying about the cost.
Teladoc is also available 24/7, so you can get the care you need at any time.
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Dermatology
With BCBS Alabama's partnership with Teladoc, getting dermatology care just got a whole lot easier. You can get treatment for skin, nail, and hair issues from a licensed dermatologist, often within days.
You might be surprised at how quickly you can get an appointment with a dermatologist through Teladoc. These issues can often take weeks or months to diagnose, but with telehealth, you'll receive treatment options within days.
Common skin issues that can be treated through Teladoc include acne and rosacea, psoriasis and eczema, skin infections and rashes, and moles and warts.
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It's Keeping Us Safe + Connected
Using telehealth is giving patients a sense of reassurance, letting them know they still have a connection with their healthcare providers.
Telehealth is reducing the risk of exposure to COVID-19, not just for patients, but also for healthcare workers. It's keeping everyone safe, which is a huge benefit.
By using telehealth, patients are able to form a better bond with their healthcare providers. Conversations are becoming more personal, with discussions about family, work from home arrangements, and other personal topics.
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This increased rapport is a result of the more personal connection formed through telehealth. It's a win-win for both patients and healthcare providers.
Telehealth is also helping to keep healthcare offices running at full-staff, even during the pandemic. This is a huge relief for healthcare workers and their offices.
Here are some common health issues that can be treated through telehealth:
- Cold and flu symptoms
- Sore throat
- Bronchitis and respiratory infections
- Allergies
Frequently Asked Questions
What is the number for Teladoc Alabama?
To reach Teladoc Alabama, call 855.477.4549 or visit their website at www.teladoc.com/alabama.
Sources
- https://www.bcbsal.org/web/getting-started/index.html
- https://bhamnow.com/2020/04/09/did-you-know-blue-cross-and-blue-shield-of-alabama-now-cover-telehealth-visits/
- https://ualocal52.org/news/item/7-health-welfare
- https://providers.bcbsal.org/portal/resources/-/resource/viewArticle/ISRDTD24KF
- https://www.fepblue.org/find-doctor/telehealth-services
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