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BCBS Illinois offers a range of telehealth services to its members, including virtual doctor visits, mental health services, and chronic disease management.
These services are designed to be convenient and accessible, with many options available 24/7. BCBS Illinois members can access these services from the comfort of their own homes, or on-the-go.
BCBS Illinois covers a wide range of telehealth services, including video visits, phone calls, and secure messaging with healthcare providers. This includes services for acute care, chronic care, and mental health.
Members can also use the BCBS Illinois mobile app to access telehealth services and manage their health.
Blue Cross Blue Shield Mental Health Coverage
Blue Cross Blue Shield of Illinois covers mental health and dual diagnosis treatment, although coverage may vary.
Under the Affordable Care Act, your BCBSIL plan should cover mental health and dual diagnosis treatment in some capacity.
It's estimated that 9.2 million people in the U.S. have a co-occurring disorder, which is a patient having a co-existing mental health and substance use disorder.
Treating both disorders at the same time is considered the most effective treatment path for those with a dual diagnosis.
To learn about your specific coverage in Illinois or out of state, contact an admissions navigator or fill out the form provided.
Visits Powered by MDLIVE and Teladoc Health
Virtual Visits, powered by MDLIVE, is an efficient and cost-effective treatment alternative for adults and children that can address a variety of non-emergency health issues.
Consultations can be done at times that fit the schedules of members, reducing the need to miss work, use paid time off, or visit the ER.
Services are available in both English and Spanish, with translation services available for other languages.
Prescriptions can be sent to a nearby pharmacy when needed.
MDLIVE operates and administers the virtual visit program, and is solely responsible for its operations and that of its contracted providers.
Virtual Primary Care, powered by Teladoc Health, gives members easy and convenient access to cost-effective primary care.
Your employees can choose a primary care provider who takes the time to get to know them, their health history, and needs.
They can schedule annual checkups and ongoing care when it's convenient, and get referrals to in-person and in-network specialists.
A dedicated care team will provide ongoing support, and a custom care plan with clear next steps will be created.
Here are the benefits of Virtual Visits for employers:
- Cost savings realized when employees use Virtual Visits instead of urgent care or emergency rooms.
- Potential for lower employee absenteeism and improved workforce productivity.
- Educational and promotional materials encourage registration and employee participation.
Benefits and Access
With bcbs Illinois telehealth, you can access a range of benefits and services to support your health and well-being. Cost savings are realized when employees use Virtual Visits instead of urgent care or emergency rooms.
You can access general medical care, including diagnosis and treatment for colds, flu, allergies, and sinus infections, 24/7 by board-certified doctors. Prescriptions can be sent to your local pharmacy.
Behavioral health support is also available for depression, anxiety, stress, and more from a therapist or psychiatrist by appointment 7 days a week. Dermatology services allow you to upload photos for custom treatment plans for skin issues like eczema, psoriasis, acne, rosacea, and skin infections.
Virtual Visits are available 24/7 for general medical and dermatology services, while behavioral health services are available by appointment 7 days a week. You can access these services through a secure portal.
Here are some key details to keep in mind:
- Internet/Wi-Fi connection is needed for computer access; data charges may apply.
- Service availability depends on location at the time of consultation.
- Virtual visits may not be available on all plans, and are subject to the terms and conditions of your benefit plan.
With bcbs Illinois telehealth, you can access primary care services through Virtual Primary Care, powered by Teladoc Health. This service allows you to schedule annual checkups and ongoing care when it's convenient, and get referrals to in-person and in-network specialists.
Frequently Asked Questions
What modifier does BCBS use for telehealth?
BCBS uses modifiers FQ, FR, G0, GT, 93, and 95 for telehealth services. These modifiers must be appended to the HCPCS or CPT code with a place of service (POS) code for telehealth or telemedicine claims.
How do I speak to someone at BCBS of Illinois for providers?
To speak with a representative at BCBS of Illinois for providers, call 217-862-5410 and provide your provider name and NPIs. A response will be provided within 24 hours.
Sources
- https://rehabs.com/insurance-coverage/blue-cross-blue-shield/bcbs-illinois/
- https://www.bcbsil.com/employer/our-products/product/virtual-care
- https://stumm.com/covid_19/bcbs-member-letter/
- https://www.bcbsil.com/producer/our-products/group-products/virtual-care
- https://connect.bcbsil.com/my-coverage-explained/b/weblog/posts/care-online-virtual-visits
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