What Does Assurant Do: Products, Services, and Expertise

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A Home Insurance Policy
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Assurant is a leading provider of risk management products and services that help people protect and manage their assets. They specialize in insurance and warranty products, as well as other financial services.

Assurant's products include mobile device protection, home security systems, and identity theft protection, among others. These products are designed to help people manage risks and uncertainties in their daily lives.

Assurant's expertise lies in understanding the needs of consumers and businesses, and developing innovative solutions to meet those needs. Their products and services are tailored to address specific risks and challenges, such as data breaches and equipment failures.

Our Capabilities

We have a global reach with over 13,500 experts across 21 countries, providing a broad range of expertise to our clients.

Our team is spread across different regions, including the Asia Pacific, Australia, and the LATAM & Caribbean areas, allowing us to offer tailored solutions to our clients.

This global presence enables us to stay connected with local markets and provide expert advice that's relevant to each region.

For another approach, see: Assurant Global Automotive

Global Capabilities. Local Expertise

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We have a global presence with a network of experts who can deliver tailored solutions. With more than 13,500 experts across 21 countries, we're well-equipped to handle complex projects.

Our team is spread across various regions, including Asia & Pacific, where we have a strong presence. We also have a significant presence in Australia, where our local expertise shines through.

In addition to our global capabilities, we also have a strong presence in the LATAM & Caribbean region, where our local knowledge and expertise make a big difference.

Building Our Capabilities

We're constantly looking for ways to improve and expand our skills. Assurant has launched new advanced training courses for experienced F&I employees.

These courses are part of Assurant's career development program, designed to help employees grow and succeed in their roles.

By investing in employee training, we're not only helping our team members advance in their careers, but also enhancing our overall capabilities as a company.

Products and Services

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Assurant offers a wide range of products and services to help businesses manage risks and provide premium customer experiences. They have 55 million motor vehicles, heavy trucks, and heavy equipment protected worldwide, with 60 years of auto experience.

Assurant is a Fortune 500 company and has an AM Best A+ (Superior) Rating as an underwriter. This is a testament to their financial stability and expertise in the industry.

Assurant's products and services can be categorized into several areas, including:

  • Dealers
  • Agents
  • TPAs (Third-Party Administrators)
  • OEMs (Original Equipment Manufacturers)

Assurant designs insurance, protection products, and support services to help businesses provide premium customer experiences and inspire deeper customer loyalty. Their teams combine digital intelligence and expert human insight to deliver the support and protection people need to take full advantage of the connected world.

Business and Operations

Assurant's Business Services division offers various support services to its customers. These services include Protection, Customer Support, Service & Repairs, Risk Management, and Logistics.

Assurant's customer support is a key aspect of its Business Services division. They provide customer support to their clients.

Assurant's Service & Repairs service helps customers with any issues they may have with their products. This service is also part of the Business Services division.

For another approach, see: Insurance for Pet Business

Operations

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Operations is the backbone of any successful business, and it's where the magic happens. A well-run operation can make or break a company, and it's essential to get it right.

A business can be small or large, but the key to success lies in its ability to adapt to changing circumstances. This means being agile and able to pivot quickly when needed.

Effective communication is crucial in operations, and it's not just about sending emails or making phone calls. It's about creating a culture of transparency and openness where everyone knows what's going on.

In a typical business, operations involve managing resources, such as people, equipment, and supplies. This includes planning, organizing, and controlling the use of these resources to achieve business goals.

A business's operational efficiency can be measured by its ability to deliver products or services on time and within budget. This is often referred to as "on-time delivery" and is a key performance indicator for many companies.

In some cases, operations can be outsourced to external partners, such as contract manufacturers or logistics providers. This can be a cost-effective way to manage operations, but it requires careful planning and management to ensure quality and reliability.

Business

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Assurant offers a range of business services to support dealerships, including customer support, service and repairs, risk management, protection, and logistics.

Their customer support team is a key part of this, providing assistance to customers and dealerships alike.

Assurant's service and repairs team is also available to help with any issues that may arise.

Risk management is another important aspect of their business services, helping dealerships to mitigate potential risks.

Here are some of the specific services offered by Assurant's Business Services:

  • Protection
  • Customer Support
  • Service & Repairs
  • Risk Management
  • Logistics

What Are We Working On?

We're working on refining our business strategies to stay ahead in the market.

CES showcased trends that will reshape consumer engagement, device protection, and lifecycle management.

Our team is focused on optimizing our eCommerce protection plans to drive growth and increase attach rates.

Assurant helped increase protection plan attach rate by 60% for one of the largest retailers in the U.S.

We're exploring ways to incorporate AI breakthroughs into our operations to improve efficiency and customer experience.

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However, we're also prioritizing sustainability initiatives to reduce our environmental impact.

Our goal is to create a seamless and engaging experience for our customers, from purchase to device protection and beyond.

By staying ahead of the trends and innovating our business strategies, we can achieve this goal and drive success.

Frequently Asked Questions

What does Assurant customer service do?

Assurant customer service representatives assist with policy and claim inquiries, ensuring accurate and up-to-date information for a seamless experience. They provide personalized support to make customers feel valued and confident in their insurance choices.

Adrian Fritsch-Johns

Senior Assigning Editor

Adrian Fritsch-Johns is a seasoned Assigning Editor with a keen eye for compelling content. With a strong background in editorial management, Adrian has a proven track record of identifying and developing high-quality article ideas. In his current role, Adrian has successfully assigned and edited articles on a wide range of topics, including personal finance and customer service.

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