
Travelers Insurance offers roadside assistance as an add-on to its auto insurance policies, but how does it compare to AAA and other options? According to the article, Travelers Roadside Assistance is available 24/7 and can be reached by calling a toll-free number.
AAA, on the other hand, has been a roadside assistance leader for over 100 years. Their services include towing, fuel delivery, and battery jump-starts, among others. However, Travelers Roadside Assistance also offers these services, and more, at a potentially lower cost.
One key difference between Travelers and AAA is the number of service calls they receive per year. While AAA handles over 30 million service calls annually, Travelers does not release its exact numbers.
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What's Covered
Travelers roadside assistance covers a range of services to get you back on the road quickly and safely.
Towing is covered, with the Standard plan covering up to 15 miles and the Premier plan covering up to 100 miles.
Locksmith services are also covered, including locking your keys inside the vehicle, breaking a key, or experiencing any other key-related problems.
Winching is covered, helping to get your vehicle out of a ditch, snowbank, or other obstruction.
Flat tire changes are covered, allowing you to get back on the road with a spare tire.
Vehicle jumpstarts are covered, helping to get your vehicle started again if the battery is dead.
Fuel delivery is covered, providing gas to get you to the nearest gas station.
The Premier plan offers additional perks, including a $600 limit for trip interruption and $500 for personal property coverage.
Here's a breakdown of the services covered by Travelers basic roadside assistance plan:
- Towing up to 15 miles or the nearest service station
- Dead battery or jump start (excluding the cost of the battery)
- Gas delivery (excluding the cost of gas)
- Flat tire change
- Car lockout services
- Winching services
Note that the basic plan covers up to eight incidents a year, which is more than many other insurance companies offer.
What's Not Covered
Travelers roadside assistance has its limitations, and it's essential to know what's not covered. If you're driving in Alaska, you're out of luck - they don't offer roadside assistance in the Last Frontier.
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Travelers also restricts towing to certain limits. On the Standard plan, they'll only cover up to 15 miles of towing, while the Premier plan covers up to 100 miles. If you need towing beyond these limits, you'll have to pay out of pocket.
Battery charges for electric vehicles are also not covered, which might be a concern for eco-friendly drivers.
What Not Cover?
Travelers roadside assistance has its limits, and it's essential to know what's not covered. Towing beyond your limit is not covered, with restrictions of up to 15 miles on the Standard plan and up to 100 miles on the Premier plan.
If you're driving in Alaska, you're out of luck - Travelers roadside assistance is not available in this state. This is true for both policyholders and visitors.
Battery charges for electric vehicles are also not covered by Travelers. This means you'll need to find another way to get your EV back on the road.
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Travelers doesn't offer coverage for alternative or recreational vehicles, such as motorcycles, RVs, boats, trailers, or bicycles. This is something to consider if you own one of these types of vehicles.
Roadside assistance won't cover the cost of materials, including new tires, batteries, car fuel, or any other replacement parts for your vehicle. This is a common exclusion with many insurance coverages.
Cons
When researching Travelers Insurance, you may have come across some drawbacks to consider.
Travelers Insurance has a Premier roadside assistance plan that requires customers to purchase comprehensive or collision coverage to upgrade.
This can be a significant added expense, and you'll need to carefully review your insurance options to ensure it's worth the cost.
If you live in Hawaii, Louisiana, Michigan, North Dakota, South Dakota, West Virginia, Wyoming, or Alaska, you may not be able to get auto insurance or roadside assistance through Travelers Insurance.
The company's website still recommends contacting a local agent for assistance, but it's unclear what options are available in these states.
If you're planning a road trip or live in one of these states, be sure to research alternative insurance providers or roadside assistance options.
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Cost and Options
Travelers insurance offers two roadside assistance plans: Basic and Premier. The Basic plan costs less than $1 per month for a single-vehicle policy, while the Premier plan doubles the cost to less than $2 per month.
The cost of Travelers roadside assistance is relatively minimal compared to what you get for your money. The Basic plan costs $144 annually, or $12 a month, while the Premier plan costs $240 a year, or $20 a month.
Travelers offers a comprehensive roadside assistance program with two options: the Basic and Premier plans. The Basic plan includes towing up to 15 miles, dead battery jumpstarts, fuel delivery, flat-tire changes, lockout assistance, and roadside winching.
The Premier plan includes everything in the Basic plan, plus towing up to 100 miles, trip interruption coverage, and personal property coverage. The Premier plan also offers up to $500 of coverage for personal property damaged or stolen as part of a comprehensive, collision, or glass loss claim.
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Here are the key differences between the Standard and Premier plans:
Ultimately, the choice between the Basic and Premier plans depends on your specific needs and budget. It's essential to compare quotes from a few different companies and discuss your options with an insurance agent to determine the best choice for you.
Using the Service
You can make up to four service calls with a six-month policy or eight with a 12-month policy.
Travelers roadside coverage can vary by location, so keep that in mind when using the service.
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How Often Can I Use?
Using the Service can be a lifesaver when you're stranded on the road. You're allowed to use the service a certain number of times, depending on your policy.
For six-month policies, you get four service calls, while 12-month policies come with eight service calls. I've seen people use this service multiple times and still have coverage left over, so don't worry if you need to call for help more than once.
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If you're wondering how to keep track of your service calls, just remember that supplies, fuel, and other fluids are not covered, but you can use the service to get them delivered. This way, you can plan ahead and make the most of your coverage.
Here's a quick breakdown of the service limits:
Remember, if you don't want to use a Travelers Authorized service provider, you can choose any company you like and get reimbursed. It's always good to have options, and this service is designed to help you get back on the road as quickly and easily as possible.
How Long Does It Take?
Using the Service can be a bit of a wait, but it's worth it for the peace of mind. There is no average wait time for roadside services to arrive posted on the Travelers website.
Drivers can wait up to one hour on average for a tow truck to arrive, but this can vary depending on several factors.
Using My Account for Someone Else

If you're planning to lend your vehicle to a friend, it's essential to know that your roadside assistance plan follows the vehicle, not the person. This means you can't use your coverage if your friend's car breaks down and needs a tow.
You can, however, use your personal auto policy to arrange for roadside emergency services if you rent a car for the weekend. This is a great option to consider if you're planning a road trip.
Pricing and Comparison
Roadside assistance plans can vary significantly in price, with options starting as low as $20 per year and going up to $150 or more.
Some providers, like AAA, offer tiered pricing with different levels of coverage, while others, like Allstate Motor Club, charge a flat rate for their basic service.
The cost of roadside assistance can also depend on the level of coverage and the number of drivers included on the policy.
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AAA's Classic membership plan, for example, starts at $52 per year and includes towing, battery jump-start, and fuel delivery, among other services.
Allstate Motor Club's Premier plan, on the other hand, costs $149 per year and offers additional benefits like trip interruption coverage and emergency travel expense reimbursement.
It's worth noting that some credit card companies, like Citi and Discover, offer roadside assistance as a benefit to their cardholders, often at no additional cost.
The level of coverage and services included can also vary significantly between providers, so it's essential to carefully review the terms and conditions of each plan before making a decision.
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Features and Benefits
Travelers roadside assistance offers two plans starting at just $12 per year.
You can add this coverage to your auto insurance policy for a few extra dollars per month.
The basic coverage includes flat tire changes, towing, fuel deliveries, and other roadside emergencies.
Travelers can dispatch a tow truck to your location and cover the trip, up to a certain limit, if you break down while driving.
Pros and Cons
The benefits of this feature far outweigh the drawbacks. It's a game-changer for productivity.
One of the main advantages is that it saves time. Users can complete tasks up to 30% faster.
However, some users may find the interface overwhelming at first. This can lead to a slight learning curve.
On the other hand, the feature's intuitive design makes it easy to use once you get the hang of it. Most users can master it in under an hour.
Despite some minor drawbacks, the feature's benefits are undeniable. It's a must-have for anyone looking to boost their efficiency.
Pros
Travelers roadside assistance plans are a great option for travelers, and here's why. They're affordable, with a basic plan costing only $10 per vehicle per year.
One of the most significant benefits of Travelers roadside assistance is the good towing radius. Under the basic plan, they'll pay for the first 15 miles of a tow, and with the Premier package, the radius increases to 100 miles.
If your trip is interrupted due to a covered setback, upgrading to the Premier package unlocks trip interruption reimbursement. This can cover meal, hotel, and other expenses, which can be a huge relief.
Personal property coverage is also a valuable feature of Travelers roadside assistance. Certain personal belongings inside your car are covered if they're damaged or stolen as part of a covered comprehensive, collision, or glass claim.
Travelers also offers more service calls than some other providers, with four service calls for a six-month policy and eight calls for a 12-month policy. This means you'll have more opportunities to take advantage of their roadside assistance services.
Here are some key benefits of Travelers roadside assistance at a glance:
- Affordable plans starting at $10 per vehicle per year
- Good towing radius, including 15 miles under the basic plan and 100 miles with Premier
- Trip interruption reimbursement with Premier package
- Personal property coverage for certain belongings
- More service calls than some other providers
What Is Qwen?
Qwen is essentially a roadside assistance service offered by auto insurance companies, including Travelers. It provides coverage for flat tire changes, towing, fuel deliveries, and other roadside emergencies.
Travelers roadside assistance works similarly to Qwen, covering certain services up to a certain limit. For example, if you break down while driving, Travelers can dispatch a tow truck to your location.
At just $12 per year, Travelers roadside assistance is one of the cheapest options available. This is a significant difference from independent companies like AAA, which offer roadside assistance for $50 to $150 per year.
AAA and Qwen
AAA and Qwen, what a great combination! AAA offers roadside assistance starting at $64.99 per year.
You can get help with things like jump-starting, fuel delivery, lock-out assistance, and tire changes, up to 4 rescues per year. AAA members can request service online, through the AAA mobile app, or by calling 800-222-4357.
AAA has three plans to choose from: AAA Classic, AAA Plus, and AAA Premier. AAA Classic is the cheapest, but it offers the least amount of coverage.
To get the most out of your AAA membership, consider upgrading to AAA Plus or AAA Premier for more comprehensive coverage.
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Customer Experience
Travelers Roadside Assistance falls below average for claims satisfaction and customer service in most parts of the United States.
According to J.D. Power rankings, Travelers scored worse than most of its competitors in most subregions.
In the Central subregion, Travelers scored an 824 on a 1,000 point scale, lower than the highest rated option.
Travelers scored close to the average for customer satisfaction and service in some subregions, ranking just below average or just above average.
You can expect average customer service and satisfaction with Travelers Roadside Assistance.
The company's customer experience is similar to other large insurance companies, with some people satisfied and others not.
Frequently Asked Questions
Does car insurance pay for roadside assistance?
Roadside assistance is often optional and not included in all car insurance policies, but some policies may offer coverage for towing and other services
Does traveler roadside assistance include towing?
Yes, Travelers roadside assistance includes towing, with a 15-mile limit for standard service and up to 100 miles for Premier Roadside Assistance. Towing is available to help get you back on the road quickly and safely.
Sources
- https://smartfinancial.com/travelers-roadside-assistance
- https://www.insurancepanda.com/faq/travelers-roadside-assistance-coverage-review/
- https://www.cheapfullcoverageautoinsurance.com/the-truth-about-travelers-roadside-assistance-review/
- https://wallethub.com/answers/ci/travelers-roadside-assistance-cost-1000124-2140753196/
- https://www.linkedin.com/pulse/travelers-insurance-roadside-assistance-coverage-rda-vs-keith-laskey
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