Synchrony Financial Call Center Contacts and Support

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If you need to contact Synchrony Financial's call center for assistance, there are several options available. You can reach them by phone at 1-800-565-5302.

To access their call center, you can also visit their website and click on the "Contact Us" link. From there, you can select the type of account you have and choose from a list of available contact methods.

Synchrony Financial's call center is available Monday through Friday, 8am to 9pm ET, and Saturday and Sunday, 8am to 5pm ET.

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Contact Information

If you need to contact Synchrony Financial, there are several options available.

The primary contact for executive customer service is Anika Green Watson, VP of Complaints Executive Inquiry Response Leader, who can be reached at 777 Long Ridge Road, Stamford, CT 06902, or via email at [email protected].

Carrie Moran, Corporate Consumer Relations, is also a secondary contact, located at 777 Long Ridge Road, Stamford, CT 06902, and can be reached at [email protected].

Michael Bopp, Executive Vice President and Chief Growth Officer, is another key contact at Synchrony Financial, with an email address of [email protected].

Financial Customer Service

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If you're looking to contact Synchrony Financial's customer service, you'll likely be using the phone. In fact, 99% of consumers contact the company by phone, making it the most commonly used method. The best phone number to call is 800-677-0718, which 67% of consumers used to address their issues and concerns.

When you do call, be prepared to wait for a short time - the average hold time is less than 1 minute. However, Monday is the day with the longest wait times, while Sunday has the shortest. You'll also want to have some information ready, as Synchrony Financial may ask for your first and last name, phone number, or social security number to identify you as a customer.

If you'd prefer to contact Synchrony Financial via email, the best email to use is [email protected], which 61% of customers use to address their issues and concerns.

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Financial Contact Info

You can reach out to a bank's customer service team by calling their 24/7 hotline, which is usually toll-free and can be found on their website or bank statement.

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Most banks also offer online banking services, where you can manage your accounts, pay bills, and transfer funds securely.

To contact a bank's customer service team via email, you can usually find their email address on their website or by searching online.

Having a dedicated phone number for each banking service, such as mobile banking or credit card services, can be helpful in getting specific assistance.

Some banks also offer live chat support on their websites, which can be a convenient option for quick questions or issues.

You can usually find your bank's contact information, including their phone number and email address, on their website or mobile banking app.

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Toll-Free Number

If you need to contact a healthcare provider, you can call (800) 859-9975 for assistance.

There are multiple toll-free numbers available for different services.

You can reach a representative for healthcare providers by dialing (800) 859-9975.

For savings products, the toll-free number is (866) 226-5638.

Additional toll-free numbers include (866) 396-8254 and (866) 419-4096.

Here are the toll-free numbers listed for your convenience:

  • (800) 859-9975 - Healthcare Providers
  • (866) 226-5638 - Savings Products
  • (866) 396-8254
  • (866) 419-4096

Overview of Financial Customer Service

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Synchrony Financial has a customer service rating of 1.4 out of 5, indicating that consumers are mostly dissatisfied with their experience.

The most common way to contact Synchrony Financial is by phone, with 99% of consumers using this method. The best phone number to call is 800-677-0718, which 67% of consumers have used to address their issues.

You can also contact Synchrony Financial by email, but this method is less popular, used by only 1% of consumers. The best email address to contact is [email protected], which 61% of customers have used.

If you need to contact Synchrony Financial, be prepared to hold for less than a minute, with the longest wait times on Monday and the shortest on Sunday. The average call time is 4 minutes.

To identify yourself as a customer, Synchrony Financial may ask for your first and last name, phone number, or social security number.

Here are some common reasons why people call Synchrony Financial:

  • Account issues
  • Card problems
  • Payments and charges

Despite some negative experiences, many customers have reported feeling satisfied after talking to a customer service representative.

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The customer service hours for Synchrony Financial are:

  • Monday to Friday: 7 a.m. to 12 a.m. (Eastern time)
  • Saturday to Sunday: 10 a.m. to 7 p.m. (Eastern time)

If you're having trouble getting in touch with a representative, you can try contacting the executive customer service contacts listed below:

Customer Support

Synchrony Financial's customer service hours are quite flexible, covering most of the day, every day of the week. They're open from 7 a.m. to 12 a.m. from Monday to Friday.

You can also reach out to them on the weekends, as they're available from 10 a.m. to 7 p.m. on Saturdays and Sundays.

Their customer service hours are Eastern time, so be sure to adjust your clock accordingly.

Customer Service Hours

Customer Service Hours are crucial to know when you need help with your account or have questions. Synchrony Financial's customer service hours are quite flexible.

You can reach them Monday to Friday from 7 a.m. to 12 a.m. Eastern time. This is perfect for those who work during the day and need to contact them after hours.

On weekends, their hours are Saturday to Sunday 10 a.m. to 7 p.m. Eastern time. This means you can still get in touch with them on the weekends, just a bit later in the day.

Disputing a Charge on My Account

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Disputing a charge on your account can be a straightforward process. You can submit a dispute through your online account.

To start, you'll want to gather details about the charge you're disputing, including any supporting documentation. This will help you build a strong case for your dispute.

You can contact customer service at (800) 333-1082 to begin the dispute process. They'll be able to guide you through the next steps.

Make sure to have your account information and documentation ready when you call. This will help you get the assistance you need quickly.

Spotting Red Flags in Bank Comm

Be cautious of unsolicited text messages with suspicious links, as they can lead to smishing schemes that steal your information.

Legitimate calls from your bank will never come up as Scam Likely, Spam Risk, or Unknown Caller, so be wary of caller ID warnings.

Emails from unverified addresses can be scams, so always check the sender's email address before clicking on links. If an email from Synchrony Bank doesn't come from [email protected], [email protected], or [email protected], delete and report it.

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Scammers often use a sense of urgency and pressure to get what they want, but your bank will never pressure you to act immediately or threaten you for delaying.

Here are some common red flags to watch out for:

  • Unsolicited text messages with suspicious links
  • Caller ID warnings
  • Emails from unverified addresses
  • Sense of urgency and pressure

Account Management

Synchrony Financial's call center offers various account management tools to help you stay on top of your finances.

You can manage your account online or through the mobile app, which is available for both iOS and Android devices.

To access your account, you'll need to provide your username and password, which can be reset if you've forgotten them.

Lost or Stolen Card

If you ever find yourself in a situation where your Synchrony Financial card is lost or stolen, there's a simple solution. Contact Synchrony Financial customer service at (800) 333-1082 immediately to report it.

They'll assist you in canceling the card and issuing a replacement. You can also report a lost or stolen card through your online account.

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How to Pay Credit Card

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Paying your credit card bill is a breeze. You can make a Synchrony Bank credit card payment online by logging in to your online account and finding the payment button.

To pay your bill online, choose how much to pay, when to pay it, and where the payment is coming from. You'll also have the option to set up automatic payments with Synchrony Bank.

You can also pay your credit card bill by phone or through the Synchrony Bank mobile app.

Credit Line and Security

Synchrony Financial's credit line is a revolving line of credit that allows cardholders to make purchases, pay balances, and reuse their credit limit.

To secure a Synchrony Financial credit line, you'll need to provide personal and financial information, such as your income, credit history, and employment status.

The credit limit you're offered will depend on Synchrony Financial's evaluation of your creditworthiness, which takes into account your credit history, income, and other factors.

How to Request a Credit Line Increase

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To request a credit line increase, you can log in to your online account and navigate to the credit line increase section.

If you're having trouble finding the section, you can contact Synchrony Financial's customer service at (800) 333-1082 for assistance.

They will review your request and provide you with a decision on your credit line increase.

What to Do in a Bank Scam

If you ever suspect you're dealing with a bank scam, don't hesitate to ask questions or hang up and call back at a secure phone number – your bank will understand.

Responding to a suspicious message lets the scammer know your phone number or email address is active, so let suspicious calls go to voicemail, refrain from answering unsolicited texts or emails, and contact the company at a publicly listed number or email address to let them know about the possible scam attempt.

The key is to be cautious and not click links in unexpected texts or emails – malicious links are the calling card of phishing scams. Only log in to your online banking platform via its official website or mobile app.

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If you get a voicemail claiming to be from the bank and instructing you to call a phone number, look up the number online to verify it belongs to the bank. If it doesn't, call the number on the back of your card to report the suspicious call.

You can contact Synchrony Bank by calling their fraud department at 1-866-834-3205 or using the phone number on the back of your card.

Frequently Asked Questions

What number is 1 866 3968254?

The phone number for Synchrony's Cardholder Services is 1-866-396-8254. You can also contact them online or by mail for assistance.

Is Synchrony Financial the same as Synchrony Bank?

Synchrony Bank and Synchrony Financial are related entities, with Synchrony Financial being the parent company of Synchrony Bank. Synchrony Bank is a subsidiary of Synchrony Financial, a publicly traded company listed on the NYSE.

Is there a class action lawsuit against Synchrony Bank?

Yes, a class action lawsuit has been filed against Synchrony Bank, alleging excessive interest rates on CareCredit accounts violate state usury laws. The lawsuit seeks to hold Synchrony Bank accountable for its lending practices.

Felicia Koss

Junior Writer

Felicia Koss is a rising star in the world of finance writing, with a keen eye for detail and a knack for breaking down complex topics into accessible, engaging pieces. Her articles have covered a range of topics, from retirement account loans to other financial matters that affect everyday people. With a focus on clarity and concision, Felicia's writing has helped readers make informed decisions about their financial futures.

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