Citi Double Cash Card Customer Service Help and Support

The Citi Double Cash Card offers top-notch customer service to its users. You can contact Citi's customer service team by calling 1-800-950-5114, Monday through Friday, 9am to 11pm ET.

Citi's customer service is available in multiple languages, including English, Spanish, and Mandarin. They also have a dedicated team to assist with card activation and inquiries.

To reach Citi's customer service team via email, you can use the secure message center in your online account. This service is available 24/7, making it convenient for users to reach out whenever they need assistance.

Citi's customer service team is available to help with a wide range of issues, including account management, payment questions, and card benefits. They can be reached via phone, email, or secure message center.

The Citi Double Cash Card's card details are pretty straightforward. The card's name, Citi Double Cash Card, is already a hint at its benefits.

This card is issued by Citibank, a well-established bank with a long history of providing financial services.

The Citi Double Cash Card has no annual fee, which is a great perk for those who want to avoid extra charges.

In terms of rewards, the card offers 2% cash back on all purchases, with no rotating categories or spending limits.

You can earn cash back rewards in the form of a statement credit or a check, whichever you prefer.

The card also offers a 0% introductory APR for 18 months on balance transfers, which can be a huge help for those looking to consolidate debt.

The regular APR for purchases is 15.49% - 25.49% (Variable), which is standard for credit cards.

The Citi Double Cash Card has a credit limit, which will be determined based on your creditworthiness.

You can check your credit limit by logging into your online account or by calling the customer service number.

The card is available to U.S. residents who are at least 18 years old and have a valid Social Security number.

The Citi Double Cash Card's rewards program is a major draw for many users. You can earn unlimited 1% cash back on purchases made with your cash back credit card, plus another 1% cash back as you pay for those purchases.

The cash back is earned in the form of ThankYou Points, which can be redeemed for cash back as a statement credit, direct deposit, or check. You can also redeem points for gift cards, travel, or Shop with Points at Amazon.com.

One of the benefits of the Citi Double Cash Card is its lack of category restrictions or enrollment requirements. This means you can earn cash back on all your purchases without having to track specific categories.

The card also offers a special travel offer, earning 5% total cash back on hotels, car rentals, and attractions booked on the Citi Travel portal through December 31, 2025.

Here are some key rewards and benefits to keep in mind:

Our experts put the Citi Double Cash Card to the test, and here's what they have to say.

Citi Double Cash Card customer service has received praise from users who appreciate the card's simplicity.

Bankrate senior credit card editor Nouri Zarrugh uses the Double Cash card to maximize rewards on purchases that don't typically earn boosted rewards.

The card has come in handy for big but easy-to-forget expenses like insurance bills or car repairs, which typically only earn 1 percent back on other cards.

A recommended credit score for this card is implied, but not explicitly stated.

The Citi Double Cash Card offers a convenient way to manage your credit card accounts, making it easy to keep track of your spending and rewards. You can access your account online or through the Citi Mobile app.

To activate your card, you'll need to call Citi customer service at 1-800-950-5114. This step is crucial to start using your card for purchases and earning rewards.

Once your card is active, you can easily make payments online or by phone, with options to pay the full balance, minimum payment, or a specific amount.

To manage your card transactions, you'll need to log in to CitiManager. This is the first step to keeping track of your card activity.

You can access your card transactions by clicking on the second icon in the left side panel after logging in. From there, you can select the card you want to view transactions for.

To view unbilled transactions, click on the 'Recent' tab. This will show you any transactions that haven't been billed yet.

Pending authorizations can be viewed under the 'View Authorization' tab. This is useful for keeping track of any transactions that are still being processed.

You can also use CitiManager to update your contact information. This is a simple process that involves selecting the country and language you prefer, and then updating your contact details.

Here's a step-by-step guide to updating your contact information:

Checking the status of a dispute with CitiManager is a straightforward process. To do this, you'll need to log in to your account.

First, log in to CitiManager. Once you're logged in, hover over the 'Statement' icon.

Click on 'View Disputes’ to see a list of all your disputes. From here, you can select the dispute you're interested in to check its status.

To check the status of a specific dispute, simply select it from the list.

Calling customer service can be a frustrating experience, especially if you're trying to get a question answered or resolve an issue with your credit card. Citi Cards has a large customer base, which may lead to longer wait times on the phone.

The automated voice that answers the phone may ask for more information before connecting you to a representative. This can be confusing if you're not sure what to say, as was the case with the author of the article.

If you're trying to talk to someone at Citi Cards, be prepared to provide more information than you might expect. The automated voice may ask for a reason for your call or what you need assistance with.

You may need to try multiple times to get through to a representative, as the automated voice may loop back to the same questions. In the case of the article, the author was unable to get past the automated voice and eventually hung up.