Your Guide to Shellpoint Mortgage Servicing Customer Service Support

Shellpoint Mortgage Servicing offers a range of customer service options to help you manage your mortgage.

You can contact Shellpoint Mortgage Servicing through their website, where you can find a comprehensive FAQ section, as well as a contact form to submit your questions or concerns.

Shellpoint Mortgage Servicing also has a dedicated customer service phone number, which is available Monday through Friday, 8am to 8pm ET, and Saturday, 9am to 2pm ET.

You can contact Shellpoint Mortgage Servicing through various channels, including email and phone. To reach them via email, send a message to [email protected], including all relevant details and questions.

If you prefer to call, the best phone number to use is 800-365-7107, which is used by 66% of consumers to address their issues. Be prepared for a wait, as the longest wait times are on Monday, while the shortest are on Sunday, with an average call time of 9 minutes.

To identify yourself as a customer, be prepared to provide your social security number, phone number, address, or zip code.

If you need to contact Shellpoint Mortgage Servicing via phone, the best number to call is 800-365-7107. This number is used by 66% of consumers who contact the company.

You can also contact Shellpoint Mortgage Servicing during their customer service hours, which are Monday to Friday from 8:00 AM to 9:00 PM EDT and Saturdays from 10:00 AM to 2:00 PM EDT.

Be prepared for the call, as Shellpoint Mortgage Servicing may ask you for identification information, including your social security number, phone number, address, or zip code.

If you're calling on a Monday, be aware that it's the day with the longest wait times. On the other hand, Sundays have the shortest wait times.

Here's a quick summary of the phone numbers and wait times:

Keep in mind that the average call time is around 9 minutes.

If you're struggling to make payments, an expert will be assigned to help you. After 45 days of being behind on payments, a highly trained mortgage specialist will be assigned to guide you through the loss-mit process.

Your assigned expert, known as a SPOC (single point of contact), will carefully study your situation and inform you about loss-mit options you may qualify for in writing and over the phone.

They're available by phone or email to answer questions, help with applications and forms, and lead you through the process.

Shellpoint Mortgage Servicing is a mortgage loan servicer, meaning they manage your account, collect payments, pay your property taxes and Home Insurance bills, and send your payments back to the lender.

A mortgage servicer is a company that sends you mortgage statements and manages the loan by processing payments, keeping track of your interest, and responding to inquiries. Shellpoint Mortgage is an operating division of Newrez, LLC, with over 2,500 employees working out of offices in Greenville, SC; Houston, TX; and Tempe, AZ.

They manage mortgage loans after they're originated by lenders, collecting principal, interest, and escrow payments from over 2,300,000 homeowners nationwide.

Here are some common tasks handled by a mortgage servicer like Shellpoint Mortgage:

Mortgage servicing is a specialized job that involves managing your mortgage loan after it's originated by a lender. Shellpoint Mortgage Servicing, one of the top non-bank servicers in the US, has over 2,500 employees working out of three offices nationwide.

Shellpoint Mortgage Servicing is a company that only does mortgage servicing, collecting principal, interest, and escrow payments from over 2.3 million homeowners across the country. They work with many lender and investor clients to deliver best-in-class portfolio performance.

A mortgage servicer, like Shellpoint Mortgage, manages your account, collects payments, and sends mortgage statements. They also process payments, keep track of interest, and respond to inquiries on behalf of the lender.

A direct lender is a financial institution that originates and services your mortgage loan. They handle everything from application to payoff, making it a one-stop-shop for your mortgage needs.

Direct lenders can offer more competitive interest rates and terms because they don't have to share profits with other companies. They also have more control over the loan process, which can be beneficial for borrowers.

The loan servicing process is typically handled by a third-party company, but with a direct lender, you'll often deal directly with their staff. This can be a more personalized experience, but it may not always be the case.

Direct lenders often have more flexibility with loan options and terms, which can be a plus for borrowers with unique financial situations. However, this flexibility may come at a higher cost.

Shellpoint Mortgage Servicing makes it easy to manage your payments with various options available. You can pay online, by phone, or by mail.

Shellpoint Mortgage Servicing allows you to make online payments through their website, which is convenient and secure. This feature is available 24/7.

To make a payment by phone, you can call Shellpoint Mortgage Servicing's customer service number, which is available Monday through Friday from 8am to 9pm EST.

You can contact Shellpoint Mortgage Servicing's support team via email at [email protected], which provides a direct channel for communication.

To ensure a prompt and effective response, include all relevant details and questions in your email. This is especially helpful if you need to send documentation related to your mortgage.

The email address is a convenient option for those who prefer written communication. It's also a good choice for those who need to send information in a formal and documented way.

Shellpoint Mortgage Servicing uses a specific email format, which can be broken down into three main structures: first.last@, first@, and first.last@. Here are some examples of how the email format looks:

Remember to use the correct email format when reaching out to Shellpoint Mortgage Servicing's support team.

To get a payoff letter from Shellpoint Mortgage, you can contact their direct customer care line at 1 800-365-7107.

A payoff letter provides the exact amount of money you owe on your mortgage, including your outstanding balance, any interest, or remaining fees.

You can also log into your account and submit a request for a payoff letter.

To send a written request about your loan, mail a letter to Shellpoint Mortgage Servicing at P.O. Box 10826 in Greenville, SC 29603-0826.

To pay Shellpoint Mortgage, you can log into your account and submit payments online with a one-time payment or recurring payments through the website.

You can also mail your payment to Shellpoint Mortgage Servicing at their general payment address: PO Box 740039 Cincinnati, OH 45274-0039.

If you need to make an overnight payment, you can send it to Shellpoint Mortgage Servicing at Attn: Payment Processing, 55 Beattie Place, Suite 500, MS-501 Greenville, SC 29601.