Customers Bank Services and Financial Products

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Customers Bank offers a wide range of services and financial products to cater to the diverse needs of its customers. They provide personal banking services, including checking and savings accounts, as well as business banking services for entrepreneurs and small business owners.

Their personal banking services include online and mobile banking, allowing customers to manage their accounts, pay bills, and transfer funds on the go. Customers can also take advantage of their overdraft protection feature, which can help prevent unexpected overdraft fees.

With Customers Bank, customers can also get loans and credit lines to help them achieve their financial goals. Their loan options include home equity loans, home equity lines of credit, and personal loans, among others.

For more insights, see: Credit Union Mortgage Loans

Bank Services

Customers Bank offers several deposit products that can meet your banking needs.

Their deposit products are designed to provide flexibility and convenience.

Customers Bank is a great option for those looking for a bank that can cater to their specific financial needs.

They offer a range of deposit products that can help you manage your money effectively.

Customers Bank is a bank that understands the importance of having the right tools to manage your finances.

Account Options

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You can earn interest on your go-to banking account with the Customers Bank Interest Checking, getting up to 2.00% APY with direct deposit or bill pay linked to your account.

The Customers Bank Interest Checking offers a personal checking account that earns interest, which is a great feature for those who want to earn something extra on their everyday account.

You can currently earn 1.00% APY with this account, and with the chance to earn an additional 1.00% when you set up direct deposit or bill pay linked to your account.

The Yield Shield Savings Account automatically adjusts your savings rate with the Federal Funds Rate, allowing you to earn a high APY that's well above the national average.

With a high APY, you can grow your personal finances faster and reach your savings goals sooner.

Who Is Best Fit?

If you're looking for a bank that fits your needs, let's take a closer look at who might be a good fit for Customers Bank.

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If you live in Chicago or along the I-95 corridor from Philadelphia to Boston, Customers Bank might be a great option.

Its online savings account is also a good choice for consumers anywhere in the U.S., making it a convenient option for those who don't have a local branch nearby.

You might want to consider Customers Bank if you're searching for accounts with low minimum opening requirements.

It's also worth noting that Customers Bank's online savings account has a competitive interest rate, which could be a big plus for savers.

If you're tired of monthly fees, you'll be happy to know that Customers Bank has accounts that can help you avoid them.

Here are some key characteristics of who might be a good fit for Customers Bank:

  • Location: Chicago or along the I-95 corridor from Philadelphia to Boston
  • Account preferences: low minimum opening requirements, competitive interest rates, and no monthly fees
  • Additional features: refunding other bank ATM fees

Financial Products

Customers Bank offers a variety of financial products to meet your needs. One of the key offerings is mortgages, which include purchase mortgages and refinance mortgages.

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These mortgages can help you purchase or refinance a home, making homeownership more accessible. I've seen firsthand how a mortgage can be a great investment in one's future.

The bank also offers Home Equity Lines of Credit (HELOCs), which can provide a convenient way to tap into your home's equity. This can be a smart move for homeowners who need extra cash for renovations or other expenses.

Here are some of the financial products offered by Customers Bank:

  • Purchase Mortgages
  • Refinance Mortgages
  • Home Equity Lines of Credit (HELOCs)
  • Personal Loans
  • Business Loans

CD

CDs can be a great option for earning higher returns on your money, but it's essential to understand the terms and conditions.

To open a CD, you'll need a $500 minimum opening deposit. This is a non-negotiable requirement, so make sure you have the funds available.

The term lengths for CDs vary, but Customers Bank offers 24, 36, 48, and 60-month options. These terms allow you to choose the length of time you're willing to keep your money locked in the CD.

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Early withdrawal penalties apply if you need to access your funds before the CD reaches maturity. Be sure to consider this before opening a CD.

Customers Bank's CD rates are fair compared to other U.S. banks. However, they may not be the best option for everyone, especially if you need easy access to your money.

Here's a breakdown of the APY options for each term length:

Other Financial Products

Customers Bank offers a variety of financial products to cater to different needs.

For homeowners, they provide Purchase Mortgages and Refinance Mortgages to help with buying or refinancing a home.

A Home Equity Lines of Credit (HELOC) is also available, allowing homeowners to borrow against their home's equity.

Personal Loans can be used for various purposes, such as consolidating debt or financing a large purchase.

Business owners can also take advantage of Business Loans to fund their operations or expand their business.

Here are some of the financial products offered by Customers Bank:

  • Purchase Mortgages
  • Refinance Mortgages
  • Home Equity Lines of Credit (HELOCs)
  • Personal Loans
  • Business Loans

Rates and Fees

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Customers Bank offers a range of rates and fees that are competitive in the market.

The bank's checking account has a low monthly maintenance fee of just $5, which can be waived with a minimum direct deposit of $500 or a minimum balance of $1,000.

For savings accounts, Customers Bank offers a high-yield savings account with a rate of 2.00% APY, which is higher than the national average.

Additionally, the bank's overdraft protection service costs $10 per transfer, but can be a lifesaver in case of unexpected expenses.

Rates

Customers Bank's savings rate of 0.25% is below the mean compared to the average U.S. bank.

The bank's one-year CD earns at a rate of 1.00%, which is a relatively modest return.

Its highest-yielding money market account earns at an APY of 1.50%, which is a slightly better option for those looking to save.

Customers Bank's rates are not the most competitive in the market, so it's essential to shop around for the best deals.

Fees

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Customers Bank is a great option for those who want to avoid surprise fees. With no monthly fee, you can have a basic banking experience without breaking the bank.

The overdraft fee at Customers Bank is also a relief, coming in at $20, which is lower than the average U.S. overdraft fee.

This means you can use your debit card with confidence, knowing you won't be hit with a hefty fee if you accidentally overspend.

Pros and Cons

Customers Bank has its advantages and disadvantages. One of the main pros is that it offers free checking and savings accounts with no monthly maintenance fees.

Customers Bank also offers competitive online savings account interest rates, with the Ascent Money Market Savings Account earning 1.50%. There are no fees on this account, but you must have at least $0 in the account to earn this annual percentage yield (APY).

Many accounts can be opened with a low minimum opening deposit, often $50 or less. Some accounts can even be opened for as little as $10.

Here are some key pros to consider:

  • Free checking and savings accounts
  • Competitive online savings account interest rates (1.50%)
  • Low minimum opening deposits ($50 or less)

Pros

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Customers Bank offers a range of convenient account options. You can open a free checking account with no monthly maintenance fees.

The bank's online savings account, Ascent Money Market Savings Account, earns a competitive 1.50% APY with no fees. To earn this rate, you just need to keep at least $0 in the account.

Low minimum opening deposits make it easy to get started. You can open many accounts with just $10, and some require as little as $50.

Here are some of the key benefits of banking with Customers Bank:

  • Free checking and savings accounts with no monthly maintenance fees
  • Competitive APYs on some savings products
  • Low minimum deposit requirements

Cons

Limited branch availability means you might not have a convenient location to visit in person. This could be a problem if you prefer to handle your banking in person.

Limited CD term length options when online banking means you may not be able to choose from a wide range of time frames for your certificate of deposit.

Free ATMs and higher interest rates are not automatically offered to everyone. You have to meet certain requirements to qualify for these perks.

Is GO Right for You?

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You might be wondering if GO is the right bank for you, and the answer depends on your location. Customers Bank, which offers GO, is a regional bank that serves multiple states.

If you live in one of the following states - Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, or Texas, GO could be a great option.

GO is a good choice if you want to earn interest on both your checking and savings accounts.

Financial Health and Competitors

Customers Bank is a large bank with assets totaling $21.47 billion and $18.21 billion in deposits. Its Texas Ratio is a low 1.98%, indicating a minimal chance of failure.

The bank is also FDIC-insured, which means your money is protected up to $250,000 in the event of bank failure. This is a big relief for customers who want to feel secure about their savings.

To put this in perspective, having a low Texas Ratio is a good sign, and FDIC insurance is a major plus.

Financial Health

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Customers Bank is a large bank with assets totaling $21.47 billion and deposits of $18.21 billion. This significant size offers stability and security for customers.

The bank's Texas Ratio is a mere 1.98%, indicating an extremely low chance of failure. This is a reassuring fact for those considering banking with Customers Bank.

Customers Bank has 15 branches in the U.S., providing convenient access to banking services for its customers.

Here's a quick rundown of the bank's financial health:

As an added layer of protection, Customers Bank is FDIC-insured, meaning your money is insured up to $250,000 in the event of bank failure. This is a significant benefit for customers, providing peace of mind and security.

Competitors

If you're looking to open a new account or switch to a financial institution that better suits your needs, doing some comparative analysis is a good idea.

Valley National Bank offers a wide range of products and multiple checking account options, making it a great choice for customers with diverse financial needs.

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Customers Bank has fewer banking options compared to Valley National Bank but offers higher APYs for both its checking and savings accounts.

You may find that Valley National Bank is a better fit if you want a one-stop-shop for all your banking needs, while Customers Bank is ideal for those seeking higher interest rates on their accounts.

Intriguing read: National Cooperative Bank

Customer Experience

Customers Bank offers a range of services to cater to its customers' needs. You can contact your local branch for service on your accounts, but be sure to call ahead to check their hours as they're not listed online.

Online banking assistance is available 7 days a week from 9 a.m. to 6 p.m. EST at 866-476-2265. This means you can get help with your accounts even on weekends.

Customers Bank has 15 branches in New Jersey, New York, and Pennsylvania, providing a community feel that's often lacking in online banks. However, its mobile platform has received some criticism from customers.

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The Customers Bank mobile app has an overall rating of 1.5 out of 5, which is significantly lower than the national average of 3.8. This might be a concern for some customers who rely on mobile banking.

Despite this, Customers Bank has a superb consumer satisfaction rating due to relatively few complaints brought to the Consumer Financial Protection Bureau. This suggests that the bank is doing something right in terms of customer service.

Here's an interesting read: Fifth Third Online Banking Phone Number

Customer Support

At Customers Bank, customer support is a top priority. They offer a dedicated customer service team available 24/7 to assist with any questions or concerns.

Their online banking platform is user-friendly and accessible from anywhere, making it easy to manage accounts and get help when needed.

Customers Bank has a strong focus on community involvement and charitable giving, demonstrating their commitment to supporting their customers and the communities they serve.

Their customer support team is knowledgeable and responsive, able to answer complex questions and provide personalized support when needed.

By offering a range of support channels, including phone, email, and online chat, Customers Bank makes it easy for customers to get the help they need, whenever and however they prefer.

Frequently Asked Questions

Is Customers Bank a real bank?

Yes, Customers Bank is a legitimate bank with over $21 billion in assets. It was established in 2009 as a community bank.

Who is the parent company of Customers Bank?

Customers Bank's parent company is Customers Bancorp, Inc., a publicly-traded bank holding company.

Angel Bruen

Copy Editor

Angel Bruen is a seasoned copy editor with a keen eye for detail and a passion for precision. Her expertise spans a variety of sectors, including finance and insurance, where she has honed her skills in crafting clear and concise content. Specializing in articles about Insurance Companies of Hong Kong and Financial Services Companies Established in 2013, Angel ensures that each piece she edits is not only accurate but also engaging for the reader.

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