Questrade's customer service is known for its reliability, with 80% of users reporting that they were able to resolve their issues on the first try.
Most users appreciate the convenience of Questrade's 24/7 customer support, which can be accessed through phone, email, or live chat.
Questrade's customer support team is available to help with a wide range of topics, including account setup, trading, and investment advice.
Many users have reported positive experiences with Questrade's customer service, citing friendly and knowledgeable representatives.
Broaden your view: Questrade Mortgage
Having a Bad Experience
You might be having a bad experience with Questrade's customer service if you're waiting for a call back from customer service, which can take 2-4 days.
Some customers have reported not receiving a call back at all, despite multiple attempts.
It's not uncommon for customers to go through multiple representatives, including a supervisor and a manager, before their issue is resolved.
Peter Aligbe and George Baraz are two specific names mentioned as being involved in customer service issues.
A unique perspective: Customers Bank Customer Service
If you're trying to open a TFSA account, be prepared for a lengthy process that can take several weeks.
It's also possible that you'll be asked to upload additional documents, even after you've already provided the required information.
In one case, a customer was asked to upload a financial statement, despite having already verified their identity and name.
Emails may not be replied to in a timely manner, leaving customers feeling frustrated and ignored.
Transfer and Account Support
If you have questions about your existing self-directed account, you can get help from Questrade's team. They're happy to assist you, and you can reach them at 1.888.783.7866.
Transferring your account to Questrade from another brokerage is a straightforward process. You can easily transfer your account, making it a convenient option for investors looking to make the switch.
Broaden your view: Share Dealing Account
Transferring In from Another Brokerage
Transferring in from another brokerage is a straightforward process, and you can easily transfer your account to Questrade from another brokerage.
For your interest: Ameritrade Brokerage Account
You can initiate the transfer process online, and Questrade will handle the rest, making sure your accounts are transferred securely and efficiently.
It's worth noting that the transfer process typically takes a few business days, but this may vary depending on the type of account and the brokerage you're transferring from.
Questrade will guide you through the transfer process and provide you with all the necessary documents and instructions to complete the transfer smoothly.
Expand your knowledge: Questrade
Self-Directed Account Support
If you have questions about your existing self-directed account, our team is happy to help.
You can reach out to us by calling 1.888.783.7866.
Transactions with Support Take Long Time
Transactions with support take long time to complete. This can be frustrating, especially if you're trying to meet a deadline.
In one instance, a customer submitted a transfer order on December 24th, but it didn't get completed until January 2nd, after multiple calls to customer support. The customer missed their TFSA deadline due to the slow transfer process.
On a similar theme: Orange Money International Transfer
Customer support teams may need more time to process transactions, but clear communication is key. In this case, the customer was not informed that the transfer had actually gone through on December 31st, only to be reflected on the frontend later.
It's essential to be patient and persistent when dealing with slow transactions. However, it's also crucial for customer support teams to communicate effectively and keep customers informed about the status of their transactions.
Expand your knowledge: U S Bancorp Customer Service
Communication Issues
Customers have reported difficulty getting in touch with Questrade, with some even resorting to visiting the office in person.
Platinum level clients, like the one mentioned, are often left frustrated by unreturned phone calls.
Typically, it takes a bus ride to the office to get service, highlighting the severity of the issue.
This suggests that the service is particularly poor for non-platinum clients or those without easy access to the office.
Questrade Customer Service
Questrade Customer Service is generally reliable, with multiple contact methods available, including online chat, phone, and email.
You can reach customer service reps using these methods, but be prepared to wait a few minutes to speak with a person instead of a bot.
Email support can take a few days to get a reply, so it's not ideal for time-sensitive issues.
Questrade provides a "How To" and Resources section on their website, which can be a great resource for new investors.
This section offers answers to common questions and can help you get started with investing.
There's also a YouTube page with trading education and in-depth technical discussions.
However, it's worth noting that Questrade's customer service reps may not have the most advanced technical skills compared to other brokerages.
Frequently Asked Questions
Is Questrade American or Canadian?
Questrade is a Canadian-owned discount brokerage, not affiliated with any big banks in the US. It's a proudly Canadian company with the same protection assurance as other Canadian brokerages.
Can Americans use Questrade?
No, Questrade does not allow U.S. residents to open regular trading accounts, even if they are Canadian citizens. However, you may still be eligible for other account types
Does Questrade support non-residents?
Non-residents may be able to open a Margin account, but U.S. residents are generally not eligible to open a Questrade account, with some exceptions for Canadian Expats
Featured Images: pexels.com
