Patelco Customer Service Help and Resources

You can contact Patelco's customer service team by calling their toll-free number at 1-800-358-8228, available 24/7 for assistance.

They also have a secure online chat feature on their website, allowing you to get help from the comfort of your own home.

To access their online chat, simply log in to your Patelco account and click on the chat icon at the top right corner of the page.

Patelco's customer service team is available to help with a wide range of issues, including account management, loan applications, and general inquiries.

To contact Patelco, you can call them at 800-358-8228 for general assistance with financial services, debit or credit card questions, or to get in touch with a financial advisor.

If you're outside the USA, you can call +1-925-468-6300 for international assistance.

For questions related to balance, transfers, and more, you can call 888-766-2424.

You can also find more company contacts on the "Contact" page of the official Patelco website.

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To make a loan payment by phone, call 800.358.8228 during business hours and follow the prompts for all other transactions. Have your member number handy, which can be found on your monthly statement or in Patelco Online.

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Patelco Credit Union's customer service is a bit old-school, with most people preferring to contact them by phone over email. In fact, 95% of consumers use the phone to address their issues and concerns, while only 5% opt for email.

The best way to reach them by phone is to call 800-358-8228, which is the number used by 69% of consumers. Be prepared for a quick call, as the average wait time is only 3 minutes, with the shortest wait times on Sunday and the longest on Monday.

If you do need to call, have your customer ID, account number, or first and last name ready, as they may ask for this information to verify your identity.

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If you need to contact Patelco Credit Union, you're best off calling them, as 95% of consumers do. The best phone number to call is 800-358-8228, which 69% of consumers used to address their issues.

The longest wait times are on Mondays, so it's best to call on other days if you can. On Sundays, you'll likely have the shortest wait times, with an average call time of just 3 minutes.

Before you call, make sure you have your customer ID, account number, or first and last name ready, as Patelco Credit Union may ask for this information to identify you as a customer.

If you're unable to call, you can try emailing them at [email protected], which 85% of customers use to address their issues. However, keep in mind that phone calls are the more commonly used method, with 95% of consumers opting for this route.

Here are the most common reasons people call Patelco Credit Union:

Unfortunately, only 9% of consumers who called the company's customer support were able to have their issues resolved.

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Enrolling in Patelco Rewards is automatic for eligible cards, so you don't need to do anything extra to get started.

You can earn points with your purchases, and some cards even offer double points on certain purchases, which is a great way to rack up your rewards quickly.

To redeem your points, simply log in to Patelco Online and start shopping for rewards.

You can redeem your points for all sorts of great things, from gift cards to travel experiences.

Managing your account with Patelco is easy and secure. You can set up alerts and controls on your cards in just a few minutes using Patelco Online or the Mobile App.

To start, you can control transaction limits on your cards, giving you more control over your budget. This is a great way to manage your spending and stay on top of your finances.

Setting up travel notices is also a great idea, especially when you're traveling abroad. You can do this using the Patelco Mobile App.

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You can also lock or unlock your card, create a PIN, and more using the Patelco Mobile App. This is a convenient way to manage your card and account on the go.

By taking these simple steps, you can protect your accounts and make managing your card simple and secure.

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You can submit a dispute for a charge you don't recognize within 60 days of the date it appears on your statement. This includes credit, debit, ATM, or HSA card disputes or claims.

Review your recent receipts or online shopping emails before filing a claim, as many disputed charges are legitimate purchases you may not remember.

The easiest way to submit a card dispute is online through Patelco Online or the Patelco Mobile App. Simply log in, select the account with the transaction, choose the transaction, and select Dispute.

If you suspect fraud on your account(s), contact Patelco immediately.

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Filing a dispute is a relatively straightforward process. You can submit a dispute within 60 days of the date the charge appears on your statement.

Review your recent receipts and online shopping emails before filing a claim, as many disputed charges are legitimate purchases you may not recognize or remember.

The easiest way to submit a dispute is online, through Patelco Online or the Patelco Mobile App. Simply log in, select the account with the transaction, choose the transaction, and select Dispute.

If you prefer to contact us, you can do so, but filing online is the fastest way to resolve the issue.

You can also use your phone to pay for things by adding your Patelco credit and debit cards to a digital wallet like Apple Pay, Google Pay, or Samsung Pay.

Purchase Assurance is a valuable protection that comes with your credit card, providing reimbursement for theft and/or accidental damage of purchase items up to 45 days from the date of purchase.

This coverage is specifically designed to safeguard your purchases made entirely with your Patelco Mastercard credit card.

If you're worried about losing or damaging something you bought recently, you can breathe a sigh of relief knowing you're covered.

Reporting fraud is a top priority, and you can rest assured that Patelco will be with you every step of the way. If you suspect fraud on your account(s), contact us immediately.

Patelco's approach to handling fraud is swift and efficient. You'll need to contact us right away if you've responded to a suspicious email, text message, or phone call.

Don't wait - the sooner you report fraud, the sooner we can take action to protect your account.

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Making a payment to Patelco is straightforward and convenient. You can explore payment options and find answers to your questions about credit card payments on the Patelco website.

If you need to make a one-time loan payment, you can use Fast Pay, which allows you to make same-day payments online until 7pm PT without creating a login or password. There is no fee to use this service, and you can debit the payment from your Patelco account or an external bank account.

To make a Fast Pay payment, you'll need your Patelco Member Number, which can be found on your monthly statement, and the routing number and account number from the bank account you want to use.

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If you need to revise a payment, you can make a credit card payment with Patelco, which offers various payment options.

To make changes to your payment, you can explore payment options with Patelco, answering any questions you may have about credit card payments.

You can make a one-time loan payment with Fast Pay, which allows for same-day payments online until 7pm PT without a fee.

To revise a payment with Fast Pay, you'll need your Patelco Member Number, which can be found on your monthly statement, and the routing number and account number from the external bank account you're using.

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Making a loan payment by phone is convenient and hassle-free. You can make payments 24/7 with no fee, and payments will be credited the same day if made before 7pm PT.

To make a phone payment, you'll need your Member Number and 2-digit loan number, which can be found on your monthly statement in Patelco Online.

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To access your statement, sign in to online banking, select Accounts from the main menu, and then select Statement & Documents. Tap or click on the statement for your loan.

Once you have your Member Number and loan number, call 800.358.8228 anytime to make a payment. From the main menu, follow the prompts for phone payments and provide the information for your external account, including the routing number and full account number.

You can also make a payment by calling 800.358.8228 and selecting option 4 to talk to a Patelco team member. Choose your PIN, and then follow the instructions to access your account and make a transfer using a Patelco checking or savings account.

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Need help with something? Patelco's customer service is available to you 24/7.

You can reach them by phone at 1-800-358-8226, or by visiting a branch in person.

Patelco's customer service team is dedicated to helping you with any questions or concerns you may have.

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They're available by phone, email, or in-person at a branch, making it easy to get the help you need.

If you have a question about your account, you can also check the Patelco website for answers.

Their website has a comprehensive FAQ section that covers a wide range of topics, including account management and online banking.

You can also contact Patelco's customer service team through their website, using the secure contact form.

If you're having trouble with a specific issue, don't hesitate to reach out to Patelco's customer service team for help.

They'll do their best to resolve the issue quickly and efficiently.

Patelco's customer service team is committed to providing you with the best possible service.

They're available to help you with any questions or concerns you may have, and are dedicated to making sure you're satisfied with your banking experience.

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You can redeem your Patelco Rewards Points for travel, merchandise, gift cards, cash back to your checking or savings account, or a statement credit to your credit card account.

Points convert to cash at a value of $.01 per point, making it easy to get the most out of your rewards.

As long as your account is open, your points never expire, so you can keep earning and redeeming without worrying about losing your rewards.

To access your rewards account, simply log in to Patelco Online, go to the Rewards & Wellness menu, and select Credit Card Rewards.

If you have any questions or need assistance redeeming your rewards, you can call the Rewards Center at 800.358.8228.

Mastercard offers zero-liability protection, so you're not responsible for unauthorized transactions. This means you won't be held accountable if someone uses your card without your permission.

You'll receive real-time alerts for suspicious transactions, giving you the chance to act quickly and prevent further issues. These alerts can be received via email or through the Mastercard mobile app.

Mastercard's Purchase Protection covers eligible items for up to 90 days, giving you peace of mind when buying online or in-store. This protection covers you against theft, loss, or damage.

Redeeming Rewards Points can be a great way to get the most out of your rewards program. You can redeem your points for travel, merchandise, gift cards, cash back to your checking or savings account, or a statement credit to your credit card account.

Redeeming points is a straightforward process. You can access your rewards account by logging in to Patelco Online and going to the Rewards & Wellness menu, then selecting Credit Card Rewards.

Points convert to cash at a value of $.01 per point, giving you a tangible reward for your hard-earned points. This means that if you have 1,000 points, you can redeem them for $10.

Your points never expire as long as your account remains open, so you can accumulate points over time without worrying about losing them.

You can redeem your points or get answers to any questions you have by calling the Rewards Center at 800.358.8228.

You can cancel your Patelco credit card online, by phone, or by mail.

To cancel online, log in to your Patelco account, click on "Services" and then "Cancel Services".

To cancel by phone, call Patelco's customer service number at 800-358-8226.

You can also cancel by mail by sending a letter to Patelco's address at 1700 Civic Drive, Walnut Creek, CA 94596.

Canceling your credit card will also cancel any automatic payments set up through Patelco.

To cancel an automatic payment, you'll need to set up a new payment method.

Patelco's customer service is available Monday through Friday, 7am to 7pm PST.

You can also cancel your Patelco membership by phone or mail, but you'll need to contact a customer service representative for assistance.

Keep in mind that canceling your credit card or membership may affect your credit score.

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