Patelco Credit Union Down and Out of Commission

Patelco Credit Union's online banking system was down for several hours, leaving thousands of members unable to access their accounts.

The credit union's phone lines were also overwhelmed, with many members reporting long wait times to speak with a representative.

Patelco Credit Union's website was the first to go down, with members reporting issues accessing their accounts and making transactions.

The outage lasted for several hours, causing frustration and inconvenience for many members.

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Patelco Credit Union customers are facing a challenging situation due to a ransomware attack. Many woke up to find they couldn't make rent or mortgage payments.

The credit union's online banking services and mobile app are down, affecting electronic transactions like transfers, direct deposit, and payments. Debit and credit card transactions are happening in a limited capacity.

Cash withdrawals and deposits can still be done at Patelco ATMs, as well as shared branch ATMs. Branches of Patelco and the call center are currently open, but long wait times are expected.

Customers can contact Patelco by calling (800) 358-8228 or visiting their website to find the nearest branch locations.

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Patelco Credit Union's online banking services were down for days after a ransomware attack over the weekend.

Members couldn't make rent or mortgage payments during this time, making it a stressful situation for many.

Online banking and the mobile app were shut down to contain and remediate the issue, but cash withdrawals and deposits could still be done at Patelco ATMs and shared branch ATMs.

Debit and credit card transactions were happening in a limited capacity, but electronic transactions like transfers, direct deposit, and payments were not available.

The credit union has since engaged a leading third-party cybersecurity forensic firm to help investigate and recover as soon as possible.

Online banking is expected to return on Monday, two weeks after the ransomware attack, allowing members to access their accounts again.

This includes mobile deposit, which will be available on Monday, and most Patelco fees will be automatically waived for July and August due to the outage.

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If you're a Patelco Credit Union member in the Bay Area, you'll want to know what's happening locally. Patelco Credit Union has a significant presence in the San Francisco Bay Area, with multiple branches in Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties.

Patelco Credit Union has a long history in the Bay Area, dating back to 1936 when it was founded by a group of Alameda County school employees. Today, it serves over 300,000 members in the region.

Local members can visit one of the many branches or use the credit union's mobile app to access their accounts.

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