
If you're considering iWeb Share Dealing for your investment needs, it's essential to evaluate their contact service to ensure you get the support you require.
Their website offers a comprehensive contact page with multiple ways to get in touch, including phone numbers, email addresses, and a contact form.
iWeb Share Dealing has a dedicated customer service team available to assist with queries and concerns.
Their website also mentions that they operate from Monday to Friday, 9 am to 5 pm, which is a standard business hour schedule.
You can reach them by phone at 0800 195 3105 or via email at [[email protected]](mailto:[email protected]).
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Fees and Charges
iWeb Share Dealing's fee structure is designed to be transparent and cost-effective. There's no monthly charge or management fee, which is a great relief for investors.
Opening a share dealing account, ISA, or SIPP with iWeb costs a flat fee of £100, which is a one-time payment. This is a relatively low cost compared to other platforms.
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For SIPP accounts, the quarterly flat fee is £22.50 if the account value is less than £50,000, and £45 if it's more than £50,000. This fee structure is designed to be fair and affordable for investors.
If you're planning to trade frequently, you'll pay £5 per trade commission for buying and selling assets. This is significantly lower than some other platforms, like Halifax, which charges £12.50 per trade.
Here's a breakdown of the fees associated with SIPP accounts:
It's worth noting that if you're purchasing assets in a foreign currency, you'll be charged a 1.5% currency conversion fee. However, with iWeb's low fees and transparent pricing, you can be confident that you're getting a great deal.
Fees and Charges Review
iWeb's fee structure is a major draw for investors, especially those who trade infrequently. There are no custody fees for ISA and General accounts, making it a cost-effective option.
The platform fees for iWeb are straightforward: ISAs and Trading accounts have no fee, while SIPP accounts below £50k pay £22.5/quarter and those above £50k pay £45/quarter. This is a competitive fee structure compared to other platforms.
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One thing to note is that new SIPP applications are currently suspended, but existing accounts operate as usual. This might be worth considering if you're planning to open a SIPP account.
iWeb's fees and charges review highlights the value of their low-cost fees. There's a flat fee of £100 to open an account, but no monthly charges, management fees, or deposit or withdrawal fees. This is a significant saving compared to other platforms.
For SIPP accounts, the quarterly flat fee is £22.50 if the account value is less than £50,000, and £45 if it's more than £50,000. This is a relatively low fee compared to other SIPP providers.
You'll also pay £5 per trade commission for buying and selling assets, which is a lower fee than some other platforms. For example, Halifax charges £12.50 per trade.
If you're planning to invest in funds, be aware that you'll be charged Ongoing Charges and Transaction Costs to the fund manager per year. This varies depending on the fund you select, but there are over 3,000 funds to choose from on the iWeb website.
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To give you a better idea of the fees, here's a breakdown of the costs associated with using iWeb:
Keep in mind that there's a 1.5% currency conversion charge if you're purchasing with a currency other than the one used by the index you're purchasing from. This is something to consider if you're planning to invest in international markets.
Platform Fees
iWeb Share Dealing doesn't charge a fee for ISAs and Trading accounts. This is a great advantage for those who want to invest without any extra costs.
For SIPP accounts, the fees are structured in a straightforward way. If the account balance is below £50k, the quarterly fee is £22.5. This fee applies to SIPP accounts with balances under this threshold.
If you have a SIPP account with a balance above £50k, the quarterly fee increases to £45. This is a higher fee, but it's still lower than many other investment platforms charge for similar services.
Here's a summary of the fees:
- ISAs and Trading accounts: No fee.
- SIPP accounts below £50k: £22.5/quarter.
- SIPP accounts above £50k: £45/quarter.
It's worth noting that iWeb also charges a one-off account opening charge of £100. This is a one-time fee, not a recurring charge.
ISA and Investment
With iWeb's stocks and shares ISA, you can invest in a variety of assets on seven world markets.
The platform's fees are low, with no annual administration charges, just a one-off charge of £100 when you open your account.
You'll pay £5 per trade on UK and international trades, and 1.5% for currency conversions when buying international shares in GBP.
An indicative exchange rate will be shown before trading, and the final rate will be shown once the trade is completed.
Transferring your investments to iWeb is free, but you should check if your previous provider has any exit fees.
UK transfers typically take 2-3 weeks, while international shares or funds can take 6-8 weeks to complete.
If you're transferring a pension, you'll pay £60 per pension up to a maximum of £300, and it can take between 6-12 weeks.
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Platform Review
iWeb's platform is easy to use and has low fees.
Their customer service is top-notch, with helpful agents available by phone or online chat.
iWeb's investment platform is similar to its parent companies, Halifax and Lloyds, which is a good thing as it brings a modern edge to iWeb Share Dealing.
The main issue with iWeb's platform is the lack of a mobile app, which is a common feature among their competitors.
You can still access the investment platform through your mobile browser, and it's easy to use in this format.
However, this is not as convenient as having a dedicated app.
There is no annual platform fee outside of the £100 one-off account opening charge.
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Transferring and Closing
To close your iWeb account, you can contact them on 03450 707 129 with your most recent statement and PIN handy.
If you'd rather not speak on the phone, you can also use the web chat facility to close your account after logging in to your account.
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Transferring Investments
Transferring investments can be a bit of a process, but it's definitely doable. iWeb doesn't charge a transfer fee for moving your investments or cash to their platform.
You'll want to check if there are any exit fees from your previous provider, though. This is an important step to avoid any unexpected costs.
Transfers usually take 2-3 weeks to complete if they're coming from the UK, and 6-8 weeks for international shares or funds. This can vary, but it's a good idea to plan ahead.
If you're transferring a pension to iWeb, be prepared for a fee of £60 per pension, up to a maximum of £300. This can take around 6-12 weeks to complete.
It's worth noting that all transfers are done online using iWeb's transfer form, making the process relatively smooth.
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How to Close My Account
Closing your account can be a straightforward process. You can contact iWeb on 03450 707 129 with your most recent statement and pin handy.
It's a good idea to have your statement and pin ready before making the call. This will make the process smoother and faster.
If you prefer to close your account online, you can use the web chat facility to do so.
Withdrawal and Account

You can withdraw your money from iWeb by logging on to your share dealing account. Simply click on the 'Account Management' option in the navigation on the left hand side.
To access your account, you'll need to logon to your share dealing account. This will allow you to manage your funds and initiate a withdrawal.
Selecting 'Fund and Withdrawal' within 'Account Management' is the next step to withdrawing your money from iWeb.
Verdict and Information
iWeb Share Dealing is an appealing option due to its affordable pricing and simple setup.
The trading commission is attractive, making it a great choice for those looking to save money on trades.
Delayed prices are a drawback, but the basic research tool is ideal for beginners who need simplicity over substance.
You can obtain a large number of stocks and funds, making it a great option for those looking to diversify their portfolio.
The simplicity of the setup is a major advantage, making it easy for anyone to get started with share dealing.
Frequently Asked Questions
Is IWeb share dealing safe?
IWeb share dealing is regulated by the Financial Conduct Authority and a member of the London Stock Exchange, ensuring a high level of safety and security for your investments
Is IWeb owned by Halifax?
IWeb is owned by Halifax Share Dealing Limited, a part of the Lloyds Banking Group. For more information, please refer to our Terms and Conditions and Key Features Document.
Sources
- https://ie.trustpilot.com/review/iweb-sharedealing.co.uk
- https://www.bankeronwheels.com/iweb-share-dealing-review/
- https://investingreviews.co.uk/reviews/iweb/
- https://yourmoney.lumio-app.com/iweb-share-dealing-review-uk/
- https://www.advisoryhq.com/articles/iweb-share-dealing-account-review-and-ranking/
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