Check Prior Authorization Status Blue Cross Blue Shield for Medical Services

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To check the prior authorization status for Blue Cross Blue Shield medical services, you can start by visiting the Blue Cross Blue Shield website and logging in to your account. This will give you access to your personalized dashboard where you can view the status of your prior authorizations.

The Blue Cross Blue Shield website typically has a dedicated section for prior authorization status, where you can search for the specific service or procedure you're interested in. You can also use the website's search function to find the status of your prior authorization.

Once you've logged in and accessed your dashboard, you can click on the "Prior Authorizations" tab to view the status of your requests. This will give you a clear overview of which services have been approved, denied, or are still pending.

You can also contact Blue Cross Blue Shield customer service directly to check the status of your prior authorization. They can be reached by phone or email, and will be able to provide you with the most up-to-date information on your requests.

Prior Authorization Process

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The prior authorization process can be a bit complex, but don't worry, I'm here to break it down for you.

To request prior authorization, participating providers must submit a request on behalf of the member, using the UM Website Prior Authorization List or the back of the member's ID card. This is required for all inpatient services and select outpatient services.

You can request prior authorization through various channels, including BlueApprovR, electronic health information technology vendors, or by calling the prior authorization phone number. Providers can also submit electronic requests through Availity or attach the NM Uniform Prior Authorization Form during the request process.

If you're a provider, you'll need to complete the Prior Authorization Request form and submit it along with supporting documentation. For certain services, prior authorization may be managed by a third party, such as eviCore Health, Carelon, or Optum.

Here are the different ways to submit a prior authorization request:

  • BlueApprovR
  • Electronic requests through Availity or preferred electronic health information technology vendors
  • Telephone inquiries by calling the prior authorization phone number or 800-325-8334 or 505-291-3585
  • Fax requests by completing the NM Uniform Prior Authorization Form and submitting it along with supporting documentation
  • Third-party prior authorization through eviCore Health, Carelon, or Optum

Keep in mind that prior authorization does not guarantee payment, and all payments are subject to determination of the insured person's eligibility and other policy provisions.

Blue Cross Blue Shield Information

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Blue Cross Blue Shield is a large health insurance company with a network of local and regional plans across the US.

To check your prior authorization status with Blue Cross Blue Shield, you can visit their website and log in to your account.

You can also contact the customer service number for your local Blue Cross Blue Shield plan, which can be found on their website or on your insurance card.

Blue Chip for Medicare and Commercial

Only the ordering physician is involved in the authorization, appeal, or other administrative processes related to prior authorization/medical necessity.

Laboratories and third-party vendors are not allowed to obtain clinical authorization on behalf of the ordering physician.

A laboratory or physician/provider cannot use a representative of a laboratory or anyone with a relationship to a laboratory to obtain authorization on behalf of the ordering physician.

If a laboratory or third party is found to be supporting any portion of the authorization process, severe action will be taken up to and including termination from the BCBSRI provider network.

A laboratory service that has not been authorized will be denied, and the financial liability will fall on the participating laboratory.

Subject to Medical Policies

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If you're a healthcare provider working with Blue Cross Blue Shield of Wyoming, it's essential to understand the medical policies that govern the procedures you perform.

BCBSWY recommends authorizing procedure codes associated with their medical policies if the medical policy criteria is not met. This is crucial to avoid denials.

If the medical policy criteria are not met and an authorization is not on file, your claims may be denied for not having a valid authorization.

Denials for not being medically necessary can also occur if the medical policy criteria are not met and an authorization is not on file.

NaviNet and Lookup Tools

You can access NaviNet, the Blue Cross Complete payer-provider portal, to manage prior authorizations and claims. NaviNet allows you to receive news alerts in real time, view member information, submit authorization requests, and check the status of claims.

To get started with NaviNet, you can use the NaviNet Medical Authorizations Participant Guide (PDF) to learn more about using the system. You can also visit NaviNet Basics if you have not yet enrolled or would like more information.

You can also use the Prior Authorization Lookup Tool to find out if a service needs prior authorization. Simply type a CPT or HCPCS code in the space provided to get started.

NaviNet

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You can access the Blue Cross Complete payer-provider portal NaviNet to receive news alerts in real time, view member information, submit authorization requests, and more.

To get started with NaviNet, you can log on to the portal and access various features, including submitting authorization requests, viewing gaps in care reports, and checking the status of claims.

You can use the NaviNet Medical Authorizations Participant Guide (PDF) to learn more about using the NaviNet Medical Authorization system.

The NaviNet portal also allows you to view Blue Cross Complete member information, including their eligibility and status.

You can access the Care Gap Response Form Guide (PDF) to learn how to use NaviNet to enter Care Gap resolution data online.

The Condition Optimization Program Provider User Guide (PDF) contains details about how providers access Condition Optimization Program workflow activities within NaviNet.

Here are some key features of the NaviNet portal:

  • Receive news alerts in real time
  • View Blue Cross Complete member information
  • Submit authorization requests
  • View gaps in care reports
  • Check the status of claims

You can also access the NaviNet Medical Authorizations Frequently Asked Questions (PDF) to review commonly asked questions.

To submit prior authorization requests electronically, you can use the Medical Authorizations portal, which is accessed through NaviNet located on the Workflows menu.

Prior Authorization Lookup

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Prior Authorization Lookup is a valuable tool for healthcare providers to determine if a service requires prior authorization. This tool is available on the NaviNet platform, specifically on the Prior Authorization Lookup Tool page.

You can access the Prior Authorization Lookup Tool by typing a Current Procedural Terminology, or CPT, code or a Healthcare Common Procedure Coding System, or HCPCS, code in the space provided. This will give you a quick answer about whether prior authorization is needed for the service.

The Prior Authorization Lookup Tool is a convenient way to check if a service requires prior authorization, saving you time and effort. It's especially useful for providers who need to make decisions quickly about patient care.

For more information about prior authorization requirements, you can refer to the BCBSNM Provider Reference Manual, specifically Section 10, which provides an overview of the prior authorization process and requirements.

Health Services and Authorizations

You can request prior authorization for services through various methods, including using BlueApprovR, submitting electronic requests through Availity, or calling the prior authorization phone number listed on the back of the member's ID card.

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Prior authorization is required for certain services, such as inpatient services and select outpatient services, and can be requested by participating providers or members.

To request prior authorization, providers can use the Prior authorization Request form or call the prior authorization number on the back of the member's ID card. Members can also request prior authorization by calling the prior authorization phone number listed on the back of their ID card.

You can also submit prior authorization requests electronically through Availity or your preferred electronic health information technology vendor. However, request from pharmacies aren't accepted.

Here are the ways to submit prior authorization requests:

  • BlueApprovR
  • Electronic requests through Availity or preferred vendor
  • Telephone inquiries
  • Fax request
  • Third-party prior authorization

Behavioral Health Services

Behavioral health services are a crucial part of overall health care, and BCBSRI has a system in place to ensure members receive the right care at the right time.

Inpatient mental health and substance use disorder treatment, inpatient withdrawal management, crisis stabilization units, residential mental health and substance use disorder treatment, and partial hospitalization programs are all covered.

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These services require admitting facilities and providers to give notice of admission and discharge information to BCBSRI within 48 hours.

You can use the MHK portal, BCBSRI's electronic authorization tool, to provide this notice if you're an in-network provider or facility.

If you're unable to access the MHK portal, you can complete a form and fax it to 401-459-2503 – BCBSRI's BH staff will be in touch with you within 3 business days to provide your authorization number.

Urgent BH care is also available, and you can click here to find out more.

Laboratory Services Authorizations

Laboratory Services Authorizations are a critical part of the healthcare process. Only the ordering physician is involved in the authorization process for laboratory services.

The ordering physician is responsible for ensuring that all necessary documentation of clinical appropriateness is prepared and submitted to the insurance provider. This includes obtaining authorization and handling any subsequent appeals.

In no circumstance can a physician or provider use a representative or third party to obtain authorization on behalf of the ordering physician. This is a clear violation of policy and can result in severe consequences.

BCBSRI will deem any action taken by a third party to support the authorization process as a violation of policy. This can lead to termination from the BCBSRI provider network.

The ordering physician must personally handle all aspects of the authorization process to avoid any potential issues or denials.

Frequently Asked Questions

How do I check my prior authorization on availity?

To check your prior authorization on Availity, navigate to the Payer Spaces home page and select the Prior Authorization Lookup Tool from the Applications tab. This will allow you to quickly verify the status of your prior authorization.

How long does it take to turn around a prior authorization?

Prior authorization requests are typically turned around within 72 hours for urgent cases and 7 calendar days for standard or non-urgent requests, starting in 2026

Should I call my insurance about prior authorization?

Yes, call your insurance to inquire about prior authorization requirements and obtain necessary forms. This will help streamline the process and ensure a smoother experience.

Teresa Halvorson

Senior Writer

Teresa Halvorson is a skilled writer with a passion for financial journalism. Her expertise lies in breaking down complex topics into engaging, easy-to-understand content. With a keen eye for detail, Teresa has successfully covered a range of article categories, including currency exchange rates and foreign exchange rates.

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