Can't Add Card to Samsung Wallet Common Issues and Fixes

If you're having trouble adding a card to Samsung Wallet, you're not alone - many users face common issues that can be frustrating to deal with.

One common issue is that your card may not be compatible with Samsung Wallet. This can be due to the card issuer not supporting mobile payments or the card not being a supported card type.

To fix this issue, try checking your card issuer's website to see if they support mobile payments and if Samsung Wallet is a compatible option. Sometimes, card issuers may have specific requirements or restrictions that can prevent cards from being added to Samsung Wallet.

If your card is compatible, but you're still having trouble, it's possible that the issue lies with the Samsung Wallet app itself.

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If you're getting an error message when trying to add a card to Samsung Wallet, don't worry, it's not the end of the world. You can try investigating further by creating a dumpstate log on your phone. This log can be found in the 'log' folder on your phone's internal storage, and it's a great way to troubleshoot the issue.

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To create a dumpstate log, follow these steps: dial *#9900# on your phone, select the SysDump menu, and then choose 'Run dumpstate & Copy to sdcard'. This will create a log file that you can submit to Samsung Members' account for further investigation.

Some common error messages you might see when trying to add a card to Samsung Wallet include "unsupported card" or "server connection error". If you see one of these messages, you can try submitting relevant information such as the issuer name, card BIN, or Samsung account ID to Samsung Members' account for help.

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Error codes can be cryptic, but they often provide a clear indication of what went wrong.

A 404 error code indicates that the requested page or resource could not be found.

Browser caching can sometimes lead to a 304 error code, which means the page has not been modified since the last request.

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A 500 error code is a generic server error, which can be caused by a variety of issues, including database problems or configuration errors.

The HTTP status code 401 indicates that the user is not authorized to access the requested resource.

A 403 error code means the server understood the request, but is refusing to fulfill it.

If you're encountering an error message while using the Samsung Wallet app, it's essential to understand what the message is trying to tell you.

Some error messages may indicate that you need to investigate further via your phone's dumpstate log. This log can be created by entering *#9900# in your Samsung Keypad in Phone app and following the on-screen instructions.

A network connection is often required to resolve the issue, so first, check that your internet connection is working. If it is, then the problem should be investigated further via your phone's dumpstate log.

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If you're getting an "unsupported card" or bank-related issue, you may need to submit relevant information such as the Issuer Name and Card BIN via your Samsung Member's account.

In some cases, certain bank's registration policies may not work, or have operation issues. For example, CoA cards may not be available, or BIN registration may be required beforehand but not registered in the Digital Wallet.

If you're getting a "previously registered card" error, you'll need to submit relevant information such as your Samsung account ID, issuer country, and Card BIN.

You may also need to contact your bank to remove the card information registered on the Samsung Wallet app.

For VISA cards, it may take 7 days to re-register a card after removing a card from the same device.

If you're encountering a "server connection error" when registering a card, the issue may be temporary due to a system error with Samsung, the card network, or the issuer.

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