
Assurant Trade In is a convenient way to upgrade your device or get a new one. You can trade in your old device for a gift card or a discount on a new device.
To start the trade-in process, you'll need to visit Assurant's website or mobile app. The Assurant Trade In process is straightforward and can be completed in a few minutes.
Assurant accepts a wide range of devices for trade-in, including smartphones, tablets, and laptops. The trade-in value of your device will depend on its condition, age, and model.
You can check the trade-in value of your device on Assurant's website or mobile app. The trade-in value will be based on the device's current market value.
Suggestion: Assurant Hyla Mobile
Device Trade Process
To get started with trading in your device, you'll need to let Assurant know if you need secure packaging or if you have your own.
Assurant will send you shipping labels and arrange for a courier to collect your devices at a time that suits you.
You can trade in devices like smartphones, tablets, and wearables with Assurant.
To check if a specific device is eligible for trade-in, use Assurant's value estimate tool.
Assurant's trade-in specialists are available to help with any questions you may have about device eligibility.
Device Value and Assessment

You can trade in a variety of devices, including smartphones, tablets, and wearables, to see if they're eligible for trade-in.
To check if a specific device is eligible, use Assurant's value estimate tool. This tool will give you the most up-to-date estimate of your device's current trade-in value.
Assurant's trade-in specialists can also help you with any questions relating to device eligibility. They'll work with you to identify any issues and provide a solution.
If your device is locked with an iOS or Google account, don't worry - Assurant's trade-in specialists can help you unlock it and reassess its trade-in value. This may incur a $10 (excl GST) per device processing fee, but it's worth it to get a fair trade-in value.
You can even get an estimated range of potential trade-in values for your device over 12, 24, and 36 months. This will give you a clear idea of what to expect and help you plan ahead.
Smartphone Average Value Reaches $135

The average trade-in value of smartphones has reached a new high of $135, according to Assurant's latest report.
This is a significant increase from the previous quarter, where the average trade-in value was $126. It's also worth noting that iPhones have reached their highest recorded value of $215 during the same timeframe.
In fact, the average trade-in value of iPhones has surpassed the $200-mark for the first time since Q3 2021, with a value of $215.
The top five traded devices were the iPhone 11, iPhone 12, iPhone XR, iPhone 12 Pro Max, and iPhone 11 Pro Max, with 5G capable devices making up 34% of the list.
Here are the top 5 traded devices:
The average age of devices at trade-in continues to rise, with an overall average age of 3.56 years, an increase of 6% from the previous quarter.
Can Value Change Upon Assessment?
The final trade-in value may change based on the device's condition once inspected. This can happen if Assurant identifies any issues during the assessment.

You'll be contacted with a revised quote for approval before the trade-in is finalized. This way, you can accept the new value or request your device be returned to you.
Any changes to the trade-in value will be detailed in a Device Condition & Functionality report sent to you for approval before the valuation is finalized.
Future Valuation Estimate
If you're thinking about upgrading to a new device, it's a good idea to get an estimate of your current device's trade-in value.
You can get an estimated range of potential trade-in values for devices over 12, 24, and 36 months.
To get an instant trade-in estimate, use Assurant's value estimate tool.
You can trade-in devices such as smartphones, tablets, and wearables. To check if a specific device is eligible, please use Assurant value estimate tool.
Device Eligibility and Limitations
To trade in your device with Assurant, it must be in good working condition with minimal wear and tear. This means it should have a functional screen, battery, and all original parts.
Your device must be a model that is eligible for trade-in, which can be found on Assurant's website or by contacting their customer service team.
Device Trade Limit

You can trade-in a minimum of 10 devices, but there's no maximum limit. If you have fewer devices, you might still have options if you're a Telstra Enterprise or Government customer.
To check the eligibility of your devices, use Assurant's value estimate tool.
Locked Devices Support
If you're wondering what to do with devices that are iOS or Google account locked, don't worry, Assurant's got your back.
Assurant's trade-in specialists can identify and unlock Activation and/or MDM locked devices, which will then be re-assessed for trade-in value.
Devices that can't be unlocked won't have a trade-in value, but can still be securely recycled, which may incur a $10 (excl GST) per device processing fee.
This fee will be discussed and agreed upon with you beforehand, so you'll know exactly what to expect.
Starting and Managing a Trade Program
Starting a trade-in program is a straightforward process. You can get started by completing Assurant's online Trade-In application form.

Assurant is the company responsible for managing the device trade-in program. They specialise in device management solutions and deliver this service worldwide.
You can contact Assurant directly to initiate the process. Call them on 1300 013 300 or send an email to [email protected].
Alternatively, your Telstra Sales Specialist/Client Partner can help get things started for you.
Payment and Refunds
Your trade-in payment will be processed within a reasonable timeframe, depending on the method you choose. Credits to your Telstra account typically appear within 1-2 billing cycles.
Direct bank transfers take five business days from when you accept your trade-in quote, and your trade-in specialist will keep you updated throughout this process.
You have flexibility in how you'd like to receive your funds. Assurant can arrange to credit your Telstra account or deposit directly into your organisation's bank account.
In the third quarter, there was a significant increase in money returned to customers, with approximately $970 million returned to US consumers through mobile trade-in and upgrade programs. This is the highest third quarter recorded.
Here are some key statistics on trade-in payments:
- Average trade-in value for devices was $111 compared to $26 last quarter
- The average age of devices traded in is now 3.46 years, compared to 3.5 years in Q2 2022
Core Reports Provided

At the end of the trade-in process, you'll receive a comprehensive report detailing trade-in values, SKUs, device grades, and other key metrics.
This report will give you a clear understanding of the value of your trade-in, helping you make informed decisions about your next steps.
Assurant will also provide data destruction certificates, which is a crucial document for your records, ensuring that your sensitive information is securely disposed of.
Payment remittance details will also be included in the report, so you can easily track your payment and confirm that everything is in order.
Sources
- https://www.assurant.com/newsroom-detail/2023/August/smartphones-average-trade-in-value-increased
- https://www.telstra.com.au/business-enterprise/products/mobility-solutions/plans-and-devices/trade-in
- https://www.linkedin.com/posts/bijunair2000_us-consumers-holding-onto-their-mobile-activity-7232123501183127553-WvKX
- https://www.mobilenewscwp.co.uk/News/article/assurants-us-mobile-trade-programs-gave-970m-back-customers-q3-2022
- https://www.thefastmode.com/technology-and-solution-trends/28965-u-s-mobile-trade-in-programs-saw-970-million-returned-to-u-s-consumers
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