Zerodha Technical Glitch and the Company's Response

Zerodha, one of India's largest stockbrokers, faced a technical glitch on a specific day in 2020, causing disruptions to their services.

The glitch affected a large number of users, with some reporting issues with their trading platforms and others experiencing difficulties with their online account access.

Zerodha's response to the glitch was swift, with the company acknowledging the issue and apologizing to affected users within a short period of time.

The company took immediate action to resolve the issue, working around the clock to rectify the problem and restore their services to normal.

Zerodha said the issue was due to a connectivity problem at Bombay Stock Exchange.

The company acknowledged that some users were seeing orders in the "Open Pending" state for BSE F&O orders.

Zerodha stated that the issue was not their fault, but rather a problem with the exchange.

They informed users that the issue has now been resolved by the exchange.

In a tweet, Zerodha apologized to investors for any inconvenience caused by the glitch.

The company claimed that the status for new orders was updating fine, but they were working on updating the status for older orders.

However, some users disputed this, saying the issue had not been fully resolved.

Zerodha has faced similar technical glitches in the past, including one in June this year related to order placement.

The company's response to the glitch was to blame the exchange, but some users are demanding accountability for the losses incurred.

Zerodha's apology was seen as insufficient by some users, who are demanding compensation for their losses.

Users were left frustrated with Zerodha's technical glitch, with one user taking to social media to complain that the web application wasn't working from morning.

Many traders were unable to view orderbook, positions, holdings, and funds page, or execute orders on the trading platform Kite due to the glitch.

Traders were furious, with one user writing that Zerodha's services were "pathetic" and that technical issues were happening on a daily basis.

A user compared Zerodha's services to rival Groww, which recently took over Zerodha to become India's largest stock broking platform in terms of active clients.

Users were losing money due to the glitch, with one user unable to exit their positions and unsure if their trades were executed or rejected.

Zerodha responded to one user by asking them to do a hard refresh by pressing Ctrl + Shift + R, and check if the issue persisted.

The company also offered an alternative solution, suggesting that users try using the Kite app or an alternate internet connection.

However, some users were not satisfied with Zerodha's response, with one user questioning why the platform failed to manage its services during crucial trading days.

The technical glitch at Zerodha was caused by a software issue with their Kite platform, which is used for trading and portfolio management. This platform is designed to provide real-time market data and allow users to execute trades quickly.

The glitch occurred on a Sunday afternoon, which is typically a quiet time for trading. This suggests that the issue was not related to high trading volumes or heavy user activity.

The Kite platform uses a combination of web and mobile applications, as well as APIs to connect with other financial systems. This complex architecture may have contributed to the glitch.

Zerodha's IT team was able to identify the root cause of the issue and implement a fix within a few hours. This swift resolution suggests that the company has a robust incident response process in place.

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