If you're having trouble with your WorldRemit account or need help with a transfer, don't worry, the customer service team is here to help.
You can reach out to them through various channels, such as phone, email, or live chat.
WorldRemit offers a 24/7 customer service support, so you can get assistance at any time that suits you.
For example, you can call them on their toll-free number, or send an email to their customer support email address.
WorldRemit Customer Service Options
WorldRemit provides a real-time WebChat feature for immediate assistance, which can be accessed by clicking on the ‘WebChat’ icon on the right side of the screen on their website.
Before reaching out for help, it's a good idea to check the Help Hub as it may already have the answers to your questions.
Connect with DoNotPay
You can connect with WorldRemit customer service using DoNotPay, a service that helps you skip the phone queue. DoNotPay will let you know when someone answers, so you can connect with a representative right away.
To use DoNotPay, you can follow these simple steps:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you’d like to call.
- Click on the name of the company and have DoNotPay do the work for you.
This service is especially helpful because there aren't enough hours in the day to waste on hold, waiting for a customer service representative.
Webchat Assistance
WorldRemit offers a real-time WebChat feature for immediate assistance. This feature can be accessed by clicking on the 'WebChat' icon located on the right side of the screen on their website.
To use WebChat, describe your issue in detail to receive timely help from their customer service team. Providing complete and specific information about your issue will help expedite the resolution process.
You can also check the Help Hub before reaching out to see if your question has already been answered.
If you're having trouble with a transaction, you can try to resolve the issue yourself by following the steps outlined in WorldRemit's FAQs. For example, if your money hasn't arrived yet, you can try checking the status of your transfer by going to 'transfers in progress' at the top of the page and selecting a transaction to view its status.
If you're unable to find the answer to your question in the FAQs, you can use the WebChat feature to get assistance.
Frequently Asked Questions
Does WorldRemit answer calls?
Yes, WorldRemit's customer support teams are available to take your call. You can reach out to them for assistance with sending money internationally.
Can you reverse money from WorldRemit?
You can cancel a transfer through the WorldRemit app, but refunds may take 1-7 working days depending on your payment method. Note that cancellation is not always possible once a transfer has been sent.
How do I get my money back from WorldRemit?
To request a refund, cancel your transfer through the transfer status page on the WorldRemit app. Refunds typically take 1-7 working days, depending on your payment method.
Is WorldRemit having problems?
No, WorldRemit is not experiencing any known issues at this time. However, we recommend checking for updates to ensure the latest information.
How do I complain about WorldRemit?
To complain about WorldRemit, you can use the Online Dispute Resolution (ODR) platform or email us at [email protected]. We'll need your reference number or details of your correspondence to help resolve the issue.
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