HIPAA violations can be costly and damaging to both individuals and organizations. A single mistake can result in fines of up to $1.5 million.
Sharing protected health information (PHI) without authorization is a HIPAA violation. This includes sharing information in public places, such as in a grocery store or on social media.
Not having a Business Associate Agreement (BAA) in place with vendors who handle PHI is also a HIPAA violation. This can include companies that provide IT services or handle medical billing.
Failing to report a data breach within 60 days is a HIPAA violation. This includes notifying affected individuals and the Department of Health and Human Services (HHS).
Categories of Breaches
Impermissible disclosures of Protected Health Information (PHI) are a common HIPAA violation, often occurring when healthcare providers or their associates disclose PHI without patient authorization or for non-health related purposes.
These breaches can happen intentionally or unintentionally, such as when a medical practitioner talks about a patient's condition in a public area or when a staff member loses documents containing PHI.
Unauthorized disclosure of PHI is another type of breach, which happens when PHI is shared without the patient's consent or without a valid reason, as per HIPAA rules.
This can be as simple as an employee talking about a patient's condition to a friend or family member, or administrative staff sending PHI to the wrong recipient via email or post.
A dental practice in North Carolina was fined $50,000 for mishandling a patient's private health information online, revealing the patient's name, symptoms, and treatment details in response to a negative Google review.
Improper Disclosures
Improper disclosures of Protected Health Information (PHI) can happen in various ways, including talking about a patient's condition in a public area.
Healthcare providers cannot share PHI with employers without the patient's explicit authorization, which can lead to violations when they disclose PHI for reasons unrelated to workers' compensation or other work-related benefits.
Unauthorized disclosure of PHI can occur when PHI is shared without the patient's consent or without a valid reason, as per HIPAA rules.
Even a simple act such as sending an email containing PHI to the wrong recipient can lead to a violation, which is a common HIPAA violation.
A dental practice in North Carolina was fined $50,000 for mishandling a patient's private health information online after they revealed the patient's name, symptoms, and treatment details in response to a negative Google review.
Information can only be designated as PHI if someone could be directly identified by it, which means that if specific identifiers are removed from the data, the information in question isn’t considered to be PHI.
Information Not Protected
Some information is not protected by HIPAA, such as details about an individual's life unrelated to their health or healthcare.
For instance, information about an individual's hobbies, favorite foods, or travel plans is not covered by HIPAA.
De-identified health information, where identifying details have been removed, is also not protected by HIPAA.
This means that healthcare providers can share de-identified data with researchers or other organizations without violating HIPAA.
HIPAA only protects information that could be used to identify an individual, such as their name, address, or Social Security number.
Healthcare providers must be careful not to share protected health information (PHI) with anyone who shouldn't have access to it, to avoid HIPAA violations.
Types of Breaches
Impermissible disclosures of Protected Health Information (PHI) are a common HIPAA violation. This can happen intentionally or unintentionally, even through simple acts like sending an email containing PHI to the wrong recipient.
Unauthorized disclosure of PHI is another type of breach, occurring when PHI is shared without the patient's consent or without a valid reason. For instance, a dental practice in North Carolina was fined $50,000 for mishandling a patient's private health information online after responding to a negative Google review by revealing the patient's name, symptoms, and treatment details.
Unauthorized Disclosure of PHI
Unauthorized disclosure of PHI is a serious HIPAA violation that can occur intentionally or unintentionally. A dental practice in North Carolina was fined $50,000 for mishandling a patient's private health information online.
This type of breach can happen when PHI is shared without the patient's consent or without a valid reason. It could be an act of an employee talking about a patient's condition to a friend or a family member.
Unauthorized disclosure can also occur when administrative staff unintentionally sends PHI to the wrong recipient via email or post. A patient's private health information should be kept confidential and secure.
In cases of unauthorized disclosure, the covered entity must notify the affected individuals without unreasonable delay, and in no case later than 60 days following the discovery of a breach. This notification must include a description of what happened, the types of PHI involved, steps individuals should take to protect themselves, what the entity is doing to investigate and mitigate harm, and contact information for further inquiries.
Here are some examples of unauthorized disclosures:
- Talking about a patient's condition in a public area
- Losing documents containing PHI
- Sending an email containing PHI to the wrong recipient
- Sharing PHI with employers without the patient's explicit authorization
Insecure PHI Disposal
Insecure PHI disposal is a serious issue that can expose sensitive information. Tossing old patient records into a regular trash bin is a common mistake that can have severe consequences.
Proper disposal methods are essential, and shredding or secure electronic deletion are recommended. This includes wiping hardware containing PHI before disposing of it.
The Office for Civil Rights settled with CardioNet over a breach of HIPAA rules. CardioNet agreed to pay $2.5 million and take steps to fix their privacy and security practices.
Lack of PHI Safeguards
Healthcare providers need to implement adequate safeguards to protect Protected Health Information (PHI).
HIPAA requires the use of secure communication channels, but some providers might not be using them, leaving PHI vulnerable to unauthorized access.
Improper disposal of PHI, such as not shredding documents before throwing them away, can also lead to HIPAA violations.
The Office for Civil Rights settled with CardioNet over a breach of HIPAA rules due to improper exposure of electronic health information.
Proper disposal methods, like shredding or secure electronic deletion, are essential to prevent breaches.
Lack of necessary agreements with business associates can also lead to violations, as seen with North Memorial Health Care, which failed to have a formal agreement with a contractor to protect patient information.
Common HIPAA Violations
A HIPAA violation can occur due to a range of infractions, from intentional to accidental ones. Accidental disclosure can happen when PHI is accidentally sent to the wrong recipient or discussed in a public area.
Examples of common HIPAA violations include lack of data security measures, such as weak passwords or unencrypted data, which can be easily accessed by hackers or unauthorized personnel. Insufficient safeguards may include unprotected networks that can be easily accessed by unauthorized personnel.
Some common examples of HIPAA violations include:
- Accidental disclosure
- Lack of awareness
- Impermissible disclosures of Protected Health Information (PHI)
- Unauthorized access to PHI
- Not providing patients access to their health information
- Failing to enter into a HIPAA-compliant Business Associate Agreement
- Improper disclosures to employers
- Unauthorized disclosure of PHI
Inadequate Data Security
Inadequate data security is a common reason for HIPAA violations. Lack of adequate data security measures can lead to HIPAA violations, including weak passwords, unencrypted data, and unprotected networks that can be easily accessed by hackers or unauthorized personnel.
An example of this is the Anthem, Inc. breach, which resulted in a $16 million settlement after 79 million people's sensitive electronic protected health information (ePHI) was exposed due to a series of cyberattacks.
Unencrypted data is a significant risk factor for HIPAA violations. Healthcare providers or insurers may fail to use encryption tools to secure PHI at both ends of a transaction, leaving it vulnerable to unauthorized access.
Improper disposal of PHI is another example of inadequate data security. This can happen when documents containing PHI are not shredded before being thrown away, leaving them exposed to unauthorized individuals.
Healthcare providers must implement adequate safeguards to protect PHI, including the use of secure communication channels and proper disposal of PHI. Lack of these tools and processes can lead to HIPAA violations.
Here are some common examples of inadequate data security:
- Weak passwords
- Unencrypted data
- Unprotected networks
- Improper disposal of PHI
- Lack of secure communication channels
These are just a few examples of the many ways in which inadequate data security can lead to HIPAA violations. It's essential for healthcare providers to take proactive steps to protect patient data and prevent these types of breaches.
Lack of Agreements
A lack of necessary agreements can lead to HIPAA violations. This includes failing to execute or renew business associate agreements, which are essential for protecting patient health information (PHI).
Not having a formal agreement with a contractor to protect patient information can result in significant fines, as seen in the case of North Memorial Health Care, which paid $1,550,000 to resolve the issue.
Failing to have a Business Associate Agreement (BAA) in place is a common HIPAA violation. This occurs when healthcare providers neglect to sign a BAA with a business associate or when the BAA does not fully comply with HIPAA requirements.
Healthcare providers must ensure that their business associate contracts specify HIPAA compliance and keep track of the policies they have in place with these vendors.
Here are some key takeaways to keep in mind:
- Failing to execute or renew business associate agreements can lead to HIPAA violations.
- Not having a formal agreement with a contractor to protect patient information can result in significant fines.
- Failing to have a Business Associate Agreement in place is a common HIPAA violation.
- Healthcare providers must ensure that their business associate contracts specify HIPAA compliance.
Denial of Patient Access to Health Information
Denial of patient access to health information is a common HIPAA violation.
HIPAA gives patients the right to access their health information, but some healthcare providers fail to provide this access due to lack of knowledge about HIPAA requirements or intentional denial of access to discourage patients from seeking care elsewhere.
Cignet Health, a healthcare provider, was fined $4.3 million in 2010 for denying 41 patients access to their medical records and then failing to cooperate with OCR's investigations into the complaints.
Who May Sue?
You're curious about who can take action against HIPAA violators? Individuals cannot directly sue for a HIPAA violation.
Complaints are made to the Office for Civil Rights (OCR), which is part of the U.S. Department of Health and Human Services (HHS), and they enforce HIPAA regulations and determine and administer penalties.
HIPAA Penalties and Fines
HIPAA penalties and fines can be steep, and it's essential to understand the potential consequences of a violation. The Department of Health and Human Services' Office for Civil Rights (OCR) and state attorneys general have the authority to issue penalties for HIPAA violations.
The level of fines and punishments for each tier varies significantly, with Tier 1 fines ranging from $100 to $50,000 per violation, and maximum $25,000 per year. Tier 2 fines are $1,000 to $50,000 per violation, with a maximum of $100,000 per year. Tier 3 fines are $10,000 to $50,000 per violation, with a maximum of $250,000 per year. Tier 4 fines are $50,000 per violation, with a maximum of $1.5 million per year.
Criminal penalties for HIPAA violations can also be severe, with Tier 1 punishable by up to 1 year in jail, Tier 2 punishable by up to 5 years in jail, and Tier 3 punishable by up to 10 years in jail.
Here's a summary of the financial penalties for HIPAA violations:
Reporting and Responding to HIPAA Violations
Reporting and responding to HIPAA violations is a critical process that requires attention to detail and a timely response. The Privacy Rule dictates how Protected Health Information (PHI) should be used and disclosed, and any standards not met are considered a HIPAA violation.
A HIPAA violation can be reported to the Office for Civil Rights (OCR) under the Department of Health and Human Services (HHS). You can file a complaint online via the OCR complaint portal, by mail, or by email.
In the event of a breach, HIPAA mandates timely notification to the affected individuals and the Department of Health and Human Services (HHS). Delay or failure to provide such notification is a violation of the regulations.
Types of Notifications:
Failure to Notify
Failure to notify affected parties is a serious HIPAA violation. A breach of protected health information (PHI) must be reported in a timely manner.
In fact, HIPAA mandates timely notification to the affected individuals and the Department of Health and Human Services (HHS). Delay or failure to provide such notification is a violation of the regulations.
For example, Oklahoma State University's Center for Health Sciences (OSU-CHS) had to pay $875,000 and follow a corrective action plan after a cyberattack exposed the private health information of 279,865 people. This breach, reported in January 2018, happened when someone illegally accessed a web server in 2016.
The investigation found several possible breaches of HIPAA, including failure to report a data breach in a timely manner. This highlights the importance of promptly reporting any potential HIPAA violations.
A breach is defined as an impermissible use or disclosure under the Privacy Rule that compromises the security or privacy of the protected health information. This requires covered entities to take immediate action and notify affected individuals and the HHS.
Here are the key steps to follow in the event of a breach:
Remember, timely notification is key to preventing further harm and ensuring compliance with HIPAA regulations.
Where to Report
If you suspect a HIPAA violation, you can report it to the right authorities.
You can file a complaint online via the OCR complaint portal.
You can also report a HIPAA violation by mail or by email.
Complaint Details
When reporting a HIPAA violation, it's essential to provide a clear and detailed description of what happened. This includes the date of the incident.
To do this, start by describing the violation in detail. This means telling the story of what happened, including the specific actions or events that led to the violation.
You'll also need to provide details about the covered entity involved. This includes the name and address of the organization or healthcare provider that was affected by the violation.
Your contact information will be needed for follow-up purposes, but you can also submit an anonymous complaint if you prefer.
Here are the specific details you should include in your complaint:
- Describe the violation, including the date.
- Provide details about the covered entity, including its name and address.
- Include your contact information, or choose to remain anonymous.
Protected Health Information (PHI)
Protected Health Information (PHI) is any information about a person's health status, provision of healthcare, or payment for healthcare that can be linked to a specific individual.
HIPAA laws protect a patient's past, present, and even future health information, including diagnoses, treatment plans, medical test results, prescriptions, and identification information like birth dates, demographics, and emergency contact information.
If specific identifiers are removed from the data, the information in question isn't considered to be PHI.
De-identified health information, where 18 specific identifiers have been removed, can be shared without violating HIPAA.
HIPAA-covered entities, like healthcare providers, create, collect, or transmit PHI in relation to the provision of healthcare, payment for healthcare services, or use in healthcare operations.
Information that is individually identifiable and created, collected, or transmitted by a HIPAA-covered entity is considered PHI under HIPAA laws.
HIPAA Compliance and Training
Not providing essential HIPAA training is a common mistake that can lead to violations. Regular training sessions should be conducted to ensure that all staff members are well-versed in maintaining the confidentiality and security of PHI.
Training employees on common violations is a primary way to ensure your organization avoids HIPAA violations. This includes establishing a protocol to check authorization requirements before disclosing medical information.
You should address where discussions of patient information can occur, such as not sharing login credentials or leaving physical files or devices unattended.
Contractors should be trained to never share patient information on unencrypted devices. Limiting social media use is also crucial, as employees posting hallway pictures in a healthcare facility can compromise patient privacy.
Designating a privacy and compliance officer can help manage questions, training, reports, and risk analyses. Even small organizations benefit from having a dedicated officer.
Here are some key areas to focus on:
- Establish a protocol to check authorization requirements before disclosing medical information.
- Address where discussions of patient information can occur.
- Train contractors to not share login credentials, not to leave physical files or devices unattended, and never to share patient information on unencrypted devices.
- Limit social media.
- Designate a privacy and compliance officer.
Three Cases
Curiosity can indeed get the best of us, but in healthcare, it's not worth risking a patient's privacy. In 2019, a number of healthcare professionals accessed a particular actor's medical records after the actor was part of a potential hoax hate-crime, which became headline news.
This was a clear violation of the patient's privacy, as these providers weren't involved in the actor's care. The hospital fired them all on the spot.
In 2010, a cardiothoracic surgeon in California was sentenced to four months in federal prison for accessing confidential medical records of his supervisors, coworkers, and celebrity patients when he had no legitimate reason to do so.
He was also required to pay a $2,000 fine. This case shows that even healthcare professionals with a lot of expertise can still make serious mistakes.
A New York nurse lost her job after violating a patient's privacy when her sister-in-law's boyfriend visited the clinic where she worked to receive treatment for an STD. She texted her sister-in-law six times to warn her of the diagnosis.
This is a clear example of how HIPAA violations can have serious consequences, even if it seems like a small mistake.
Here are three key takeaways from these cases:
- Accessing a patient's medical records without a legitimate reason is a HIPAA violation.
- Sharing a patient's medical information with someone who isn't authorized to receive it is a HIPAA violation.
- Even small mistakes can have serious consequences, including job loss and fines.
Sources
- https://www.strongdm.com/blog/hipaa-violation-examples
- https://helloalleva.com/what-is-a-hipaa-violation-26-examples
- https://www.exabeam.com/explainers/hipaa-compliance/hipaa-violations-types-examples-and-biggest-violations-in-history/
- https://nordlayer.com/learn/hipaa/violation-and-examples/
- https://www.berxi.com/resources/articles/what-is-a-hipaa-violation/
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