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Following HIPAA guidelines is a crucial part of healthcare compliance, and it's not as complicated as you might think.
The HIPAA Privacy Rule requires covered entities to provide individuals with access to their protected health information (PHI) within 30 days of receiving a written request. This includes the right to inspect and copy their PHI.
To ensure you're meeting this requirement, it's essential to have a clear process in place for handling PHI requests. This should include a designated staff member to manage requests and a system for tracking and fulfilling requests in a timely manner.
The HIPAA Breach Notification Rule requires covered entities to notify affected individuals and the U.S. Department of Health and Human Services (HHS) in the event of a breach of unsecured PHI.
What is HIPAA?
HIPAA is a set of regulations designed to protect the confidentiality, integrity, and availability of sensitive patient health information.
HIPAA was enacted in 1996 as part of the Health Insurance Portability and Accountability Act.
HIPAA Compliance
HIPAA compliance is crucial for healthcare providers to ensure the protection of patient information. To achieve this, the Department of Health and Human Services established the Seven Elements of an Effective Compliance Program, which includes having written policies, procedures, and standards of conduct.
A healthcare provider should conduct a Security Risk Assessment, which is required by HIPAA's Security Rule, to identify potential areas of concern within PHI breaches and ensure compliance with HIPAA's safeguards. This assessment should be conducted every year or every other year.
To ensure compliance, healthcare providers should also have a valid risk assessment in place, which is the first step in meeting HIPAA compliance. A risk analysis is essential to identify risks to patient information.
Here are the Seven Elements of an Effective Compliance Program:
- Having written policies, procedures, and standards of conduct
- Assigning a compliance officer and compliance committee
- Conducting effective training and education with all employees with mandatory attendance
- Developing effective lines of communication
- Performing internal monitoring and auditing
- Enforcing standards through protocols and publicized disciplinary guidelines
- Undertaking prompt corrective action to detected offenses
Sharing
Sharing patient information can be a complex issue, and it's essential to understand the rules to avoid HIPAA violations.
The HIPAA Privacy Rule explains that healthcare providers should never provide patient information to unauthorized recipients.
Sharing patient stories on social media can be a great way to educate your audience, but be careful not to include any identifying information.
The best way to share patient experiences is to use generic testimonials or anonymize details by removing names, locations, and specific dates.
In fact, a North Carolina dentist was fined $50,000 for disclosing patient information on a Google Business page.
To avoid this mistake, make sure to review your social media posts carefully before sharing them.
Required Assessments
The Security Risk Assessment is a required assessment under HIPAA's Security rule, which helps covered entities and their business associates identify potential areas for concern within PHI breaches and ensure compliance to HIPAA's safeguards.
Typically, this assessment is conducted every year to every other year.
A downloadable SRA tool has been developed by OCR and the Office of the National Coordinator for Health Information Technology (ONC) to guide small and medium-sized providers through this process.
To ensure compliance, regular HIPAA audits are necessary, which can be facilitated by building a cross-functional team for your risk assessment, including representatives from IT, compliance, legal, and clinical departments.
A security checklist for each step of PHI movement should be created to track PHI movement, and risk ratings should be assigned based on the likelihood of occurrence and its potential impact on patient privacy.
Here are some key elements to include in your risk assessment:
- Review the IT asset management system
- Digitize physical PHIs
- Use APIs to track PHI movement
By conducting regular risk assessments, you can identify potential vulnerabilities and take steps to mitigate them, ensuring the security and confidentiality of patient health information.
HITECH Subtitle D
HITECH Subtitle D requires organizations to implement policies and procedures regarding breach notification, and require workforce training on these policies.
Business associates are held to the same standards and regulations of privacy compliance as covered entities, improving on existing compliance standards.
Covered entities, which include healthcare providers like dentists and doctors, must comply with HIPAA when sending a patient's health information in any format.
Staff members must not email patient information using personal accounts or print patient information and take it off-site, as these actions are considered HIPAA offenses.
Business associates, like covered entities, must comply with HIPAA and implement policies and procedures to ensure proper handling of patient information.
Standards
Standards are the backbone of HIPAA compliance, and covered entities must adhere to them to avoid penalties and fines. The Department of Health and Human Services (HHS) established seven guiding principles, known as the Seven Elements of an Effective Compliance Program, which are outlined below.
These principles are essential for ensuring that all employees understand their roles and responsibilities in maintaining HIPAA compliance. Having written policies, procedures, and standards of conduct is crucial for establishing a foundation for compliance efforts.
Covered entities must assign a compliance officer and compliance committee to oversee and implement these policies. This team should be responsible for conducting effective training and education with all employees, ensuring that everyone understands the importance of HIPAA compliance.
Effective lines of communication are vital for identifying and addressing potential HIPAA issues. This includes regular meetings, training sessions, and open communication channels where employees can report concerns or suspicions of HIPAA violations.
Internal monitoring and auditing are also essential for ensuring HIPAA compliance. This involves regularly reviewing policies and procedures to identify areas for improvement and implementing corrective actions when necessary.
Enforcing standards through protocols and publicized disciplinary guidelines is crucial for maintaining a culture of compliance. This includes having clear consequences for non-compliance and publicly disclosing disciplinary actions taken against employees who violate HIPAA policies.
In addition to these principles, covered entities must also implement policies and procedures that comply with the Security Rule. This includes establishing clear guidance and policy around security standards to ensure that Protected Health Information (PHI) is protected in digital spaces.
Here are the Seven Elements of an Effective Compliance Program:
- Having written policies, procedures, and standards of conduct
- Assigning a compliance officer and compliance committee
- Conducting effective training and education with all employees
- Developing effective lines of communication
- Performing internal monitoring and auditing
- Enforcing standards through protocols and publicized disciplinary guidelines
- Undertaking prompt corrective action to detected offenses
Failure to notify the OCR of a breach within 60 days is a violation of HIPAA policy. This includes breaches of Protected Health Information (PHI) that occur due to improper handling of patient information, such as emailing patient information using personal accounts or printing patient information and taking it off-site.
Transactions
Transactions are a crucial aspect of HIPAA compliance. The HIPAA Transactions Rule ensures that medical records and protected health information (PHI) are handled securely and accurately.
To achieve this, the Transactions Rule specifies the use of certain code sets, including ICD-9, ICD-10, HCPCS, CPT-3, CPT-4, and NDC codes. These codes are essential for proper medical billing and coding.
Using these codes correctly is vital to maintaining the integrity of medical records and PHI.
Benefits of Compliance
Compliance with HIPAA guidelines is essential for healthcare facilities, and it's not just about avoiding fines. Adherence to HIPAA guidelines is synonymous with transparency and shows your commitment to users' privacy.
HIPAA compliance helps safeguard your health facility against litigation and builds customer confidence. This is crucial for maintaining a positive brand reputation.
A single social media misstep exposing Protected Health Information (PHI) can tarnish your reputation forever, taking away years of effort you've put into positioning your brand as a responsible stakeholder in the healthcare ecosystem.
HIPAA violation fines can be costly, ranging from $15,000 to $1.3 million. In 2023 alone, brands have doled out $4 million in fines, not counting the legal counsel fees!
By following HIPAA guidelines, you can build loyalty and trust with your patients. This results in stronger patient relationships, better patient engagement, and off-the-charts user ratings.
Here are some key benefits of HIPAA compliance:
- Builds loyalty and trust with patients
- Protects brand reputation
- Reduces legal risks
- Enhances social engagement
Protected Health Information
Protected Health Information (PHI) is any information that identifies an individual patient or client. This can include a name, social security number, or phone number, and even a home address or credit card information.
Examples of protected health information include health-related data such as MRI scans, blood test results, and medical records.
To be considered PHI, health data must be used or disclosed during the course of medical care. This includes any form of electronic health information (ePHI) that's stored, accessed, or transmitted.
HIPAA guidelines apply to personal computers, internal hard drives, and USB drives used to store ePHI, as well as smartphones or PDAs that store or read ePHI.
Here are the key elements that must be included in written authorizations for non-TPO reasons:
- A description of the PHI to be used and disclosed.
- The person authorized to make the use or disclosure.
- The entity receiving the data.
- An expiration date for transmission and use of the data.
- The purpose for which the information may be used or disclosed.
Protected Health Information
Protected Health Information (PHI) is a broad term that encompasses a wide range of personal and health-related data. This type of information is protected by HIPAA regulations.
PHI includes anything that can identify an individual patient or client, such as their name, social security number, or phone number. It can also include home addresses or credit card information.
Health-related data is considered PHI if it includes records used or disclosed during medical care. This can range from MRI scans to blood test results.
Any form of electronic PHI (ePHI) that's stored, accessed, or transmitted falls under HIPAA guidelines. This includes personal computers, internal hard drives, and USB drives used to store ePHI.
Here are the key components of PHI:
- A description of the PHI to be used and disclosed.
- The person authorized to make the use or disclosure.
- The entity receiving the data.
- An expiration date for transmission and use of the data.
- The purpose for which the information may be used or disclosed.
Sharing patient information without consent is a serious HIPAA violation. This can happen intentionally or unintentionally, and it's essential to avoid providing patient information to unauthorized recipients.
Unique Identifiers
Unique Identifiers are essential in HIPAA to ensure the accurate and secure exchange of Protected Health Information (PHI). HIPAA uses three unique identifiers for covered entities.
The National Provider Identifier (NPI) is a 10-digit number used for all HIPAA administrative and financial transactions involving covered healthcare providers.
Covered healthcare providers must use their NPI in all HIPAA-regulated transactions to ensure accurate identification and billing.
The National Health Plan Identifier (NHI) is used to identify health plans and payers under the Center for Medicare & Medicaid Services (CMS).
A Standard Unique Employer Identifier identifies and employer entity in HIPAA transactions and is considered the same as the federal Employer Identification Number (EIN).
Using these unique identifiers helps prevent errors and ensures that PHI is handled securely and efficiently.
Data Collection and Storage
Data collection and storage are crucial aspects of following HIPAA guidelines. To ensure confidentiality, integrity, and availability of all electronic PHI, covered entities and business associates must implement measures such as encryption, password protection, and regular monitoring.
According to the U.S. Department of Health and Human Services (HHS), four specific HIPAA data storage requirements must be met. These include identifying and protecting against reasonably anticipated threats through regular monitoring and risk analysis, protecting against reasonably anticipated impermissible use or disclosure with safeguards such as IT security protocols and regular audits of internal processes, and ensuring compliance by the workforce through regular training.
To store electronic PHI, you must ensure confidentiality, integrity, and availability, which can be achieved through encryption, password protection, and other protection measures.
Collecting and Storing
Collecting and storing PHI requires careful attention to detail to ensure confidentiality, integrity, and availability of sensitive information.
The U.S. Department of Health and Human Services (HHS) lays out four specific HIPAA data storage requirements that covered entities and business associates must adhere to. These requirements include ensuring confidentiality, integrity, and availability of all electronic PHI through encryption, password protection, and other protection measures.
Regular monitoring and risk analysis are crucial to identify and protect against reasonably anticipated threats. This helps prevent impermissible use or disclosure of PHI.
Protecting against reasonably anticipated impermissible use or disclosure requires safeguards such as IT security protocols, Identity and Access Management (IAM), restricting physical access, and regular audits of internal processes.
To ensure compliance, the workforce must undergo regular training and adhere to rules set by HIPAA enforcement officers.
Cloud computing is allowed under HIPAA, but only if the cloud service provider is HIPAA compliant and a Business Associate Agreement (BAA) is in place.
Improper Disposal
Improper Disposal is a serious concern when it comes to patient information. The HIPAA Act mandates the secure disposal of patient information.
Complying with this rule involves the appropriate destruction of data, hard disks, or backups. This includes destroying data on stolen devices. Hardcopy patient information also needs to be destroyed.
Proper disposal is crucial to prevent unauthorized access to sensitive information.
Logging
Logging is crucial for maintaining patient information security. Organizations must maintain detailed records of who accesses patient information.
You never know when your practice or organization could face an audit, and the OCR will want to see this information. They'll consider you in violation of HIPAA rules if you can't provide it.
Limited access logging is a must, including tracking changes and updates to patient information. This ensures that you're prepared for any audit.
The OCR has relaxed the rules for COVID test stations, offering some leniency in data logging. However, this doesn't mean you can be lax about logging.
HIPAA training is essential to understand the many details of complying with the HIPAA Act. Without it, you place your organization at risk of fines and liability.
Data Security
Data security is a top priority for HIPAA-covered entities. To ensure compliance, you need to have fully encrypted data transmission in place.
To protect electronic protected health information (ePHI), you should implement administrative, physical, and technical safeguards. This includes having a private high-speed network and secure point-to-point connection.
You should also use multi-factor authentication to control access to patient information. This can be done by deploying tools such as VPNs, TSL certificates, and security ciphers to encrypt patient information digitally.
Key Technological Considerations
To ensure the security of patient information, it's essential to have fully encrypted data transmission. This means that all data shared over a network must be encrypted to prevent unauthorized access.
A private high-speed network is also crucial in maintaining data security. This type of network helps to prevent data breaches by limiting access to authorized personnel.
Implementing administrative, physical, and technical safeguards for electronic protected health information (ePHI) is also a must. This includes having policies in place for the security and protection of electronic media and relevant devices.
Secure point-to-point connection is another feature that can help meet compliance requirements. This type of connection helps to ensure that data is transmitted securely between two points.
Two-factor authentication is an excellent way to control access to patient information. This adds an extra layer of security by requiring both a password and a second form of verification.
Breach notification is also a critical feature in case of a data breach. This ensures that patients are informed in the event of a breach, which is a requirement under HIPAA rules.
A Business Associate Agreement (BAA) is a prerequisite for sharing patient information with others. This agreement ensures that the recipient of the information follows HIPAA privacy and security controls.
Audit controls are also essential in maintaining data security. This includes tracking and monitoring all access to patient information to ensure that it is being handled securely.
Tools such as VPNs, TSL certificates, and security ciphers can help to encrypt patient information digitally. This is especially important when sharing patient information over a network.
Inadequate Risk Assessment
Inadequate Risk Assessment is a major data security concern for healthcare providers. The HIPAA Act requires a valid risk assessment to identify risks to patient information, but it's often overlooked.
A risk analysis is the first step in meeting compliance, and it's essential to get it right. The purpose of this assessment is to identify risks to patient information, which is a critical component of data security.
A lack of a valid risk assessment can lead to data breaches and other security incidents. This is a serious issue, as it can result in fines and damage to a healthcare provider's reputation.
Risk analysis is not a one-time task, it's an ongoing process that requires regular monitoring and updates. This ensures that healthcare providers stay ahead of emerging threats and vulnerabilities.
By conducting a thorough risk assessment, healthcare providers can identify and mitigate potential risks, protecting patient information and maintaining compliance with the HIPAA Act.
Unauthorized Viewing
Unauthorized viewing of patient information is a serious HIPAA violation. Reviewing patient records for administrative purposes or delivering care is acceptable, but viewing records outside of these purposes is a clear no-go.
Healthcare providers must be mindful of who has access to patient information. Personnel cannot view patient records unless they're doing so for a specific reason related to the delivery of treatment.
Unauthorized viewing can happen even with the best of intentions, but it's still a HIPAA breach. Reviewing patient records for personal curiosity or to fulfill a non-medical purpose is a clear violation.
Sources
- https://www.psychiatry.org/psychiatrists/practice/practice-management/hipaa
- https://www.hipaaexams.com/blog/understanding-5-main-hipaa-rules
- https://sprinto.com/blog/hipaa-guidelines/
- https://www.exabeam.com/explainers/hipaa-compliance/what-is-the-hipaa-compliance-standard-and-how-to-adhere-to-it/
- https://www.sprinklr.com/blog/hipaa-and-social-media/
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