Washington State Employees Credit Union Achieves Business Success

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White offroad vehicle parked on a city street near a credit union in Toronto. Urban and vibrant.
Credit: pexels.com, White offroad vehicle parked on a city street near a credit union in Toronto. Urban and vibrant.

The credit union has been in operation for over 90 years, serving the financial needs of its members with a focus on community involvement.

With over 400,000 members, the credit union is one of the largest in the state.

The credit union's commitment to its members has led to significant business growth, with assets exceeding $10 billion.

About the Credit Union

Washington State Employees Credit Union (WSECU) was founded in 1957 by a handful of public employees in Olympia, Washington. It was created to support dedicated public employees of Washington State, but today it's open to all residents in the state.

WSECU serves over 200,000 customer members, offering a variety of financial services including savings, checking, loans, mortgages, financial planning, and insurance services. It also invests 4% of its earnings back into local communities.

Located in Olympia, WA, WSECU is proud of its connection to the local community and supports it through different philanthropic programs and volunteer activities. It's always looking to add innovative and creative tactics to this process.

WSECU now has over 250,000 members and is a nationally recognized financial brand. It has a Net Promoter Score of 78 and was included in Consumer Reports magazine's "Bank and Credit Union Buying Guide".

A unique perspective: Local Credit Union Credit Cards

The Challenge

Credit: youtube.com, WSECU 2019 Annual and Community Report

WSECU was on a mission to find a vendor that could help them achieve their digital goals. They wanted a system that would appeal to their older core audience and handle election management and tabulation flawlessly.

Their annual election is a big deal, where members select directors for the board and members of the supervisory committee on a rotating basis.

Membership Requirements

To be eligible for membership at a credit union, you need to meet certain requirements. One of the most common requirements is geographic location, which means you have to live, work, worship, or attend school in a specific area.

For example, at Washington State Employees Credit Union (WSECU), you need to live, work, worship, or attend school in Washington State.

Family ties can also be a requirement for membership. If you're related to someone who is already a member, you might be eligible to join too.

At WSECU, being related to someone who is eligible for membership is another way to qualify for membership.

Majestic Mountain Range in Washington State
Credit: pexels.com, Majestic Mountain Range in Washington State

Some credit unions also offer membership to students at specific universities. WSECU, for instance, offers membership to students at Central Washington University (CWU), Evergreen State College, University of Washington (UW), or Washington State University (WSU).

Here are the specific membership requirements at WSECU:

  • Live, work, worship, or attend school in Washington State.
  • Be related to someone who is eligible for membership.
  • Be a student at Central Washington University (CWU), Evergreen State College, University of Washington (UW), or Washington State University (WSU).

Challenge

WSECU was in search of a vendor to help them realize their digital goals while still appealing to an older core audience. They needed someone who could handle election management and tabulation with ease.

The annual election selects directors for the board and members of the supervisory committee on a rotating basis. This added an extra layer of complexity to their digital goals.

The Solution

You can join Washington State Employees Credit Union with a $5 membership fee, which is a great way to start building your financial stability.

Their online banking system allows you to manage your accounts, pay bills, and transfer funds from the comfort of your own home or on the go.

Colleagues Standing in White Long Sleeve Shirts Discussing and Reading a Financial Report
Credit: pexels.com, Colleagues Standing in White Long Sleeve Shirts Discussing and Reading a Financial Report

By becoming a member, you'll have access to a range of financial services, including loans, credit cards, and investment products.

Their customer service team is available to help you with any questions or concerns you may have, Monday through Friday, from 8am to 6pm.

With over 400,000 members, they've built a reputation for being a trusted and reliable financial institution.

For more insights, see: ITHINK Financial Credit Union

Success Story

Washington State Employees Credit Union (WSECU) is a shining example of what it means to put members first. Founded in 1957 by a group of state employees in Olympia, Washington, WSECU has grown into a nationally recognized financial brand.

Their commitment to public service is evident in their values-driven approach to business. With a deep focus on meeting their 250,000 members' needs, WSECU has achieved an impressive Net Promoter Score of 78.

WSECU's dedication to innovation has paid off, with the hiring of a Chief Brand Technologist Senior Vice President, a first in the US. This forward-thinking approach has led to the development of Q-Cash Financial, a small-dollar short term loan lending platform adopted by credit unions across the nation.

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Greg Brown

Senior Writer

Greg Brown is a seasoned writer with a keen interest in the world of finance. With a focus on investment strategies, Greg has established himself as a knowledgeable and insightful voice in the industry. Through his writing, Greg aims to provide readers with practical advice and expert analysis on various investment topics.

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