
If you're an employee with Unum insurance, you're likely wondering what benefits and resources are available to you. Unum offers a range of employee benefits, including life insurance, disability insurance, and retirement plans.
Unum's life insurance policies can provide a financial safety net for your loved ones in the event of your passing. Unum's disability insurance can also help replace a portion of your income if you're unable to work due to illness or injury.
Unum's employee benefits are designed to provide financial security and peace of mind, allowing you to focus on your work and personal life.
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Long-Term Care
Long-Term Care is a crucial benefit that helps preserve financial security and independence in the event of an extended disability.
The Long-Term Care (LTC) insurance through UNUM is designed to help pay for care services like in-home care or nursing home care. These expenses are typically not covered by health insurance, Medicare, or Medicaid.
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Eligible LSUS employees can elect a monthly benefit ranging from $1,000 to $4,000 per month on a 3-year or 6-year plan.
To be eligible, employees must be employed at 75% of full-time effort or greater (at least 30 hours per week) and appointed for a duration of at least one semester or greater (121 days or greater).
Employees, spouses, parents, and grandparents can enroll in this plan. Employees and spouses are guaranteed issue within the first 30 days of hire.
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Life and Disability Insurance
Unum provides a company-paid Life and AD&D insurance policy through UNUM, covering full-time/regular teammates in US locations. The policy coverage amount is 1x your annual salary, with a minimum of $50,000 and a maximum of $200,000.
You'll have the opportunity to designate your beneficiary when you complete your initial benefits enrollment, or anytime thereafter using the Benefits worklet in Workday. Please consult the Life and AD&D Summary for more information on coverage.
Note that the guaranteed issue amount is only applicable to New Hires and for the Open Enrollment 1/1/23 effective date. Any changes made outside of these events will require an EOI.
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Company Paid Life and AD&D

You're automatically enrolled in a company-paid Life and AD&D insurance policy through UNUM, which provides 1x your annual salary in coverage, with a minimum of $50,000 and a maximum of $200,000.
This policy is guaranteed issue, meaning you don't have to answer any health questions to get coverage, and it's only applicable to new hires and during the open enrollment period on 1/1/23.
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Disability Benefits Resources
If you're struggling to navigate the complex process of applying for disability benefits, you're not alone. Thousands of people have successfully filed Unum disability denial lawsuits in federal courts nationwide.
We work with you, your doctors, and other experts to submit a very strong Unum appeal. This collaborative approach can significantly improve your chances of a successful outcome.
You can apply for Unum disability benefits, but it's essential to have a clear understanding of the process and the required documentation.
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The Business Issue
Unum's staff training and engagement were ongoing challenges due to the sheer number of applications they had to manage, with a staggering 800 different applications housed on separate mainframes.
This made it incredibly difficult for staff to keep up with the various systems and processes, leading to inefficiencies and frustration.
The company's back office operations relied heavily on email-based processes, with staff having to manually triage incoming messages to determine their intent and create work items in SharePoint.
The Business Issue

The company was struggling with staff training and engagement due to having 800 different applications on separate mainframes.
This made it difficult for staff to learn and stay engaged with their work, as they had to navigate multiple systems.
Unum's back office operations relied heavily on an email-based process, which was prone to errors and inefficiencies.
Incoming messages were intercepted by staff who had to figure out the intent of the message and create a work item in SharePoint, a manual process that was time-consuming and labor-intensive.
Staff were essentially acting as triage specialists, trying to make sense of the emails and create work items, rather than focusing on their core responsibilities.
This manual methodology was used to process approximately 1.3 million policies per calendar year, without any IT support or automation.
Feeling Misled
If you feel like an insurance company is giving you the runaround, you're not alone. Many people have reported feeling misled by Unum, a well-known insurance provider.

In some cases, employment termination can be a factor in feeling misled. For example, if your employment was terminated and you had not filed a claim for disability, you may feel like the company is not being transparent.
You're not alone in feeling frustrated with the process. A customer service representative, K. Potter, acknowledged that termination of employment can be a complex issue.
If your STD claim is denied, you'll need to appeal the determination, as Natalie was advised. This can be a lengthy and challenging process.
Terminated Benefits Without Warning
Unum can terminate benefits without warning, as seen in Tracey's situation.
If your benefits are terminated, you may need to appeal the determination. This is what Natalie's representative suggested for her STD claim.
Suing Unum may be an option if your claim is denied. This is something that Tracey's representative was willing to explore with her.
Unum will evaluate your eligibility for benefits on a monthly basis, so you can't assume your benefits will continue indefinitely. This is a continuous process.
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Understanding Unum

UNUM has a specific definition of disability that changes over time. After about two years, they'll consider you disabled only if you're unable to perform the material or substantial duties of any gainful occupation based on your training, education, or experience.
UNUM relies on your work history, resume, and other data to determine what other jobs you're qualified to do even with your disability. This means they'll create a profile in their vocational databank to assess your abilities.
You may not be eligible for benefits if you're only unable to perform the job you were doing when you became disabled, as the standard becomes much stricter after 24 months.
Definition of Own Occupation
UNUM defines a claimant's "own occupation" broadly, using definitions and parameters from the national economy, not the claimant's individual situation.
UNUM may consider you able to perform your "own occupation" even if you can't do your former job because it requires physical tasks that others in the same job can do.

UNUM's definition of "own occupation" is based on the job requirements, not the claimant's personal abilities or limitations.
For example, if you can't assemble widgets while standing, but others in the same job can sit, UNUM may still consider you able to perform your "own occupation".
This definition can be more lenient than you might expect, and it's essential to understand how UNUM applies it to your claim.
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Pega World Video
At Unum, they're using technology to streamline their operations and improve customer service. They implemented Pega Natural Language Processing to support their large contact center.
This innovative solution allows Unum to efficiently handle a high volume of customer inquiries.
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Sources
- https://www.natca.org/benefits/financial-retirement/unum/
- https://www.lsus.edu/faculty-and-staff/human-resources/long-term-care-(unum)
- https://benefits.specialized.com/life-and-add-1
- https://www.pega.com/customers/unum-robotic-automation
- https://www.diattorney.com/unum-disability-insurance-claims/disability-benefit-tips/how-does-unum-define-disability
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