Truist Financial Customer Service Options and Support

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Truist Financial offers several customer service options to help you manage your accounts and resolve any issues that may arise. You can contact them by phone at 1-800-847-5020.

Their customer service hours are Monday through Friday, 7:00 AM to 10:00 PM ET, and Saturday, 8:00 AM to 5:00 PM ET.

Their website also has a comprehensive FAQ section that answers many common questions, including those about online banking, mobile banking, and account management.

Contacting Truist Financial

Contacting Truist Financial can be done through various channels. You can call the company's customer service number, which is 800-786-8787, or 844-487-8478 for credit or debit card questions.

If you're having trouble with online or mobile banking, you can call 888-228-6654. You can also contact Truist through email, with the best email being [email protected], which 81% of customers use to address their issues and concerns.

To make the most of your contact with Truist Financial, be prepared to provide your first and last name, social security number or email, and have your account information handy. This will help the customer service representative quickly identify you and resolve your issue.

Contact Methods

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Contacting Truist Financial can be done through various methods. You can call them at 800-786-8787, which is the best phone number to use according to 57% of consumers.

The average hold time is less than 1 minute, but the longest wait times are on Tuesday. If you're calling from outside the USA, you can use +1-910-914-8250. You can also try calling 844-487-8478 for general account information or credit/debit card issues.

If you prefer to email, the best email to contact Truist is [email protected], which 81% of customers use.

Headquarters Address

To find the headquarters address of Truist Financial, note down 303 Peachtree Center Ave Ne Ste Bl-01, Atlanta, Georgia 30303, United States.

You can visit the official Truist site and click on “Locations” in the upper menu to find the nearest ATM or branch.

Digital Services

If you're having trouble with online banking or mobile banking, you can call 888-228-6654 for help.

They have a dedicated support team to assist you with any issues you're experiencing.

Their online banking system is user-friendly and easy to navigate, but sometimes technical glitches can occur.

If you're having trouble accessing your account or making transactions online, don't hesitate to reach out for assistance.

Financial Products

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Truist Financial offers a range of financial products to meet various customer needs. Their products include checking and savings accounts, credit cards, and loans.

The bank's checking accounts come with features like mobile banking, bill pay, and account alerts. These accounts also have no monthly maintenance fees for customers who meet certain requirements.

Their savings accounts offer competitive interest rates and low minimum balance requirements.

A fresh viewpoint: Synchrony Financial Savings

Insurance

If you have health insurance, property insurance, or life insurance through Truist, you can contact them directly for assistance.

You can reach Truist's health insurance and life insurance services by calling 1-800-474-1471.

For personal claims, call the claim center at 1-800-990-4228.

To contact Personal Property and Casualty Insurance, you can call 1-800-422-8448 or 1-800-281-820.

Recommended read: Brixmor Property Group

Mortgages

If you have a mortgage through Truist, it's managed by either SunTrust or BB&T, depending on the documents you have.

You can contact SunTrust at 1 800 634-7928 or BB&T at 1 800 295 5744 for assistance with your mortgage.

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SunTrust Bank is located at Mail Code RVW 3003, PO Box 26149, Richmond, VA 23260-6149.

To make monthly payments or send insurance renewals and bills, you can mail them to the same address.

If you're having issues with your Truist account or insurance and customer service isn't helping, you can file a complaint against Truist or submit a lawsuit in small claims court.

Getting Help

You can contact SunTrust customer service through various methods, including phone, email, and online messaging. The best phone number to call SunTrust is 800-786-8787, which was used by 57% of consumers to address their issues and concerns.

To prepare for your call, have all your account information in order and be ready to provide your first and last name, social security number, or email to verify your identity. You can also consider writing down your question or complaint beforehand to help you stay focused during the conversation.

The average hold time for a call to SunTrust is less than 1 minute, but the longest wait times are on Tuesday, while the shortest are on Sunday. If you're not satisfied with the representative's response, you can always ask to speak with a supervisor or manager.

What Is the Email Address?

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If you need to contact SunTrust customer service via email, you'll find a contact form on their "View full directory" page.

You can access this page to find the email address you need.

SunTrust provides various email addresses for different cases, and you can find these addresses by following the link next to a company's phone number on the contact form.

To submit your question or request, enter all the necessary information, including a detailed description, and click the "Submit" button.

Still Need Help?

If you've already tried contacting SunTrust's customer service and still need help, don't worry, there are still options available to you.

You can file a small claims lawsuit against SunTrust, or pursue arbitration, which can be a more efficient way to resolve your issue.

If you're not satisfied with the service you've received, you may want to consider contacting SunTrust's customer service department again, this time knowing what to expect.

Male customer using Chase ATM machine in an urban indoor setting.
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The best phone number to call SunTrust is 800-786-8787, which is used by 57% of consumers to address their issues and concerns.

The average hold time is less than 1 minute, but be prepared for the call as SunTrust may ask you for your first and last name, social security number, or email to identify you as a customer.

Here are some common reasons why people call SunTrust's customer service:

  • Account issues
  • Request for information
  • Payments and charges

Unfortunately, 20% of consumers who called the company's customer support stated that their issues were not resolved, and most customers feel very unsatisfied after talking to customer service representatives.

If you do need to escalate your issue, don't be afraid to ask to speak to a supervisor or manager if the current representative can't adequately handle your needs.

Frequently Asked Questions

How do I pay my Truist credit card?

To pay your Truist credit card, log in to your online account, call (866) 732-1683, or send a check to Cardholder Services at P.O. Box 791278, Baltimore, MD 21279-1278. For more details on each payment method, visit your online account or contact Cardholder Services.

What is the $400 bonus at Truist Bank?

To earn the $400 bonus at Truist Bank, you must open a new One Checking account and receive direct deposits totaling $1,000 within 120 days. This bonus offers a 40% return on deposit, one of the best bank bonuses available.

How do I check the balance on my Truist card?

Check your Truist card balance at Truist.com/rewardcard or by calling 866-594-2076. You can also find the starting balance printed on the card carrier or front of the card.

What is the routing number for Truist Bank?

The routing number for Truist Bank is 061000104. This 9-digit code is used for domestic and international wire transfers.

What is the email format for Truist Bank?

Truist Bank's email format is typically [email protected], used 84% of the time. Other variations may exist, such as [email protected] or [email protected].

Sean Dooley

Lead Writer

Sean Dooley is a seasoned writer with a passion for crafting engaging content. With a strong background in research and analysis, Sean has developed a keen eye for detail and a talent for distilling complex information into clear, concise language. Sean's portfolio includes a wide range of articles on topics such as accounting services, where he has demonstrated a deep understanding of financial concepts and a ability to communicate them effectively to diverse audiences.

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