
If your iPhone's tap to pay feature isn't working, it can be frustrating. Make sure you're running the latest version of iOS, as outdated software can cause compatibility issues.
To troubleshoot, check if your iPhone is compatible with tap to pay in the first place. The feature is only available on iPhone 6 and later models, and requires a supported card or payment app.
Try restarting your iPhone, as this often resolves connectivity issues. If that doesn't work, check if your card or payment app is up to date and functioning properly.
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Troubleshooting Tap to Pay
Tap to Pay on your iPhone is a convenient feature, but it can be frustrating when it's not working as expected. Make sure your iPhone is running the latest version of iOS, as outdated software can cause Tap to Pay issues.
If you're having trouble making payments, check that your iPhone's NFC antenna is not damaged or obstructed, as this can prevent Tap to Pay from functioning correctly.
Try restarting your iPhone, as a simple reboot can often resolve connectivity issues.
Clear Bad Data to Reset Connection

If you're having trouble with Tap to Pay, clearing bad data can be a game-changer. Clear "Bad data" to reset the connection for Tap to Pay.
You'll need to go back into your Lopay app, select the "My Devices" tile on the Home page. Select "Tap to Pay on iPhone" to reconnect.
This simple step can often resolve issues with Tap to Pay.
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Check Apple Stock
If Apple Pay isn't working, it's not the only thing that might be down. The Apple System Status website is a great resource to check for any current outages.
Take a look at the Apple System Status website to see if there are any issues with Apple Pay. If Apple Pay has a green dot beside it, that's a good sign.
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Understanding Apple Device Issues
Apple Pay not working on your iPhone can be frustrating, especially if you're used to the convenience of tapping to pay.
The most common reasons for Apple Pay not working include a low battery charge or a store not having the capability to accept Apple Pay.
If you're experiencing issues with the tap to pay feature, it's possible that the problem lies with your iPhone's battery level.
In some cases, the tap to pay feature might be working fine, but not in certain retail stores.
For example, one user reported that their tap to pay feature wasn't working for about 3 months, but they were still able to use Apple Pay online with the double click feature.
This suggests that the issue might be specific to the tap to pay feature in retail stores, rather than a broader problem with the Apple Pay account.
The user's iPhone XS was running on iOS 16, and they tried removing and re-entering their credit card information, but the issue persisted.
The problem wasn't with their credit card information, as the double click feature was working fine, but the tap to pay feature wasn't recognizing the phone at all in retail stores.
Apple Tap Not Working
Tap to pay not working on your iPhone? Don't worry, it's not uncommon. The most common reasons for Apple Pay not working is that the phone is low on battery charge, or the store doesn't have the capability to accept Apple Pay.
You can also check if Apple Pay is down by visiting the Apple System Status website. If it has a green dot beside it, that's not the problem.
If you're still having issues, it's possible that your iPhone's tap to pay feature is not working due to a technical issue. In one case, a user with an iPhone XS and iOS 16 reported that their tap to pay feature wasn't working for about 3 months, despite their Apple Pay account being active and their credit card information being correct.
Is Your Phone Case Interfering?
Phone cases can interfere with the NFC communication that Apple Pay relies on. This is especially true for heavy-duty rubber shockproof, metal, and magnetic cases.
If you're having trouble with Apple Tap not working, it's worth checking if your phone case is the culprit. Heavy-duty cases can block the NFC signal, making it difficult for Apple Pay to function.
Try taking your iPhone out of its case and testing Apple Pay. If it works this way but not when it's in the case, look into getting a new phone case.
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Why Tap Isn't Working
If you're experiencing issues with tap not working, it's possible that your phone is low on battery charge. Make sure your phone is charged.
The store you're trying to use Apple Pay at might not have the capability to accept Apple Pay. Check with the store to see if they support Apple Pay.
You can also check if Apple Pay is down by visiting the Apple System Status website. If you see a green dot beside Apple Pay, it's not the problem.
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If you're still having issues, try removing your credit card information and re-entering it. This can sometimes resolve the issue.
It's also worth noting that the double click feature on the sleep button is a separate function from tap to pay, and if that's working, it's likely not a problem with your Apple Pay account.
Sources
- https://support.lopay.com/en/articles/9925660-tap-to-pay-on-iphone-troubleshooting
- https://www.lifewire.com/fix-apple-pay-not-working-4775716
- https://www.maketecheasier.com/fix-apple-pay-not-working/
- https://discussions.apple.com/thread/255229880
- https://www.sellercommunity.com/t5/Square-Point-of-Sale/Why-is-quot-Tap-to-Pay-on-iPhone-quot-no-working/td-p/703993
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