Post Payment Management for Healthcare Providers

Managing your payments after a claim has been settled can be a complex and time-consuming process.

You should have a clear understanding of the payment terms and conditions, including the payment method, payment amount, and any applicable fees or taxes.

A well-organized post-payment management system can help you stay on top of your finances and ensure that you receive all the funds you're owed.

For example, a healthcare provider can use a payment reconciliation process to verify that the payment amount matches the amount billed.

You can post personal payments and adjustments in various ways, including using the Payments tool in PCC EHR, posting payments at patient checkin, and creating a billing encounter or hospital visit in the Billing History section of the chart.

The Payments tool in PCC EHR makes it fast and easy to post personal checks, money orders, credit card payments, and cash, and link the money to outstanding personal balances.

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You can review all payments posted using the Payments tool, which includes a list of matching search results with a Dependents column to help you confirm that you have the right account.

To post a personal payment in PCC EHR, open the Payments tool from the Tools menu, review and adjust the transaction date, select a payment type, and enter a payment amount.

By default, a payment is applied towards the oldest charges on an account that have a personal amount due, but you can specify how much of a payment should be applied.

You can also click "Distribution" and specify how much of a payment should be applied to each charge on an account with a personal due amount.

Here are the ways to post personal payments:

If the payment was greater than the personal balance, PCC EHR will apply payments and leave the remainder as a credit on the account.

You can post personal payments and adjustments in various ways, including the Payments tool in PCC EHR, patient checkin, and the patient portal.

The Payments tool allows you to review account information, enter any payment at any time, and link the payment to outstanding personal balances. You can also use the tool to write off bad debt, reverse payments, and post other adjustments.

To post a personal payment in PCC EHR, open the Payments tool from the Tools menu and review and adjust the transaction date, select a payment type, and enter a payment amount.

By default, a payment is applied towards the oldest charges on an account that have a personal amount due. You can specify how much of a payment should be applied, and the unapplied amount will become a floating personal credit on the account.

To review the results and optionally add another payment, click "Save Payment" to save the payment and update the account's balance. You can see the payment in the ledger and click the disclosure arrow to see how the payment was applied.

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If the payment was greater than the personal balance, PCC EHR will apply payments and leave the remainder as a credit on the account.

You can also apply a payment or adjustment to specific charges by clicking "Distribution" to review and update how the payment or adjustment will be applied.

Here are the steps to post a personal payment in PCC EHR:

1. Open the Payments tool from the Tools menu

2. Review and adjust the transaction date, select a payment type, and enter a payment amount

3. Specify how much of a payment should be applied

4. Click "Save Payment" to save the payment and update the account's balance

5. Review the results and optionally add another payment

Note that the total distribution amount must equal the applied amount of the payment, and you can't distribute more or less than the original payment amount.

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Payment adjustments can be made using the Payments tool in PCC EHR, allowing you to write off bad debt or post other account adjustments that reduce the amount due for a charge.

You can specify how to apply a payment or adjustment by defaulting it to the oldest charges with a personal balance, or by selecting a specific charge to apply it to.

The Payments tool also includes a Distribution section, where you can review and clean up unapplied payments on the Payment History tab, ensuring that payments are accurately applied to charges.

To make a payment adjustment, use the Payments tool and select the "Write Off Charges and Bad Debt" option. This will allow you to post a charge as bad debt and decrease the account's outstanding personal balance.

You can also use the Distribution section to specify how a payment should be applied to charges, giving you control over which charges are paid off first.

Here's a summary of payment adjustment options:

You can post personal payments and adjustments in multiple ways, including using the Payments tool in PCC EHR, posting payments at patient checkin, and creating a billing encounter or hospital visit.

To post a personal payment, open the Payments tool from the Tools menu in PCC EHR, and review and adjust the transaction date, select a payment type, and enter a payment amount.

You can specify how much of a payment should be applied, and the Unapplied amount will become a floating personal credit on the account.

By default, a payment is applied towards the oldest charges on an account that have a personal amount due, but you can specify how much of a payment should be applied to each charge on an account with a personal due amount.

If the payment was greater than the personal balance, PCC EHR will apply payments and leave the remainder as a credit on the account.

To review and update how a payment or adjustment will be applied, click “Distribution” and review the list of charges on the account that have a personal amount due.

You can also use the Distribution section to apply payments to charges that are already paid by unapplied payments.

To write off a charge that is unrecoverable, use the Payments tool and specify the amount to write off.

Family members can also pay their own bills in the patient portal, and you can review and edit personal payments that were posted incorrectly.

Here is a summary of how to post personal payments and adjustments:

Risks of payment adjustments can be significant, especially for contractors. They may face a lack of necessary resources to fulfill their obligations, leading to the need to seek additional sources of financing.

One major risk is refusal to pay from the customer. If the results don't meet their expectations, they may decide not to pay for the product or service.