
Phishing PayPal Com can be a real headache, but there are ways to stay safe online and avoid scams. PayPal has a zero-tolerance policy for phishing, and they work closely with law enforcement to track down scammers.
PayPal's security measures are robust, but scammers are getting more sophisticated. According to PayPal, in 2020, they blocked over 1.3 billion phishing attempts. That's a lot of attempts to stop!
To stay safe, be cautious of emails that ask for your login credentials or financial information. PayPal will never ask for your password or sensitive info via email.
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Identifying Phishing Attempts
Phishing attempts can be sneaky, but there are some red flags to watch out for.
Generic greetings are a clear sign of a scam, as official correspondence from PayPal will always use your name.
Suspicious links and attachments are another warning sign. Always hover over or preview links before clicking on them, and make sure to screen all email attachments using antivirus software.
Typos and poor grammar are also a giveaway. PayPal is a multi-billion dollar company and won't send you emails or texts that include poor spelling or grammar.
Fake email addresses or website URLs that are similar to official PayPal.com addresses and URLs are a sign of a phishing scam. Only trust emails that come from "@paypal.com" and websites that are on the official PayPal.com domain.
Requests for personal information or login credentials are a major red flag. PayPal employees will never ask you for sensitive information such as passwords, 2FA codes, or financial information.
Here are some specific warning signs to look out for:
Protecting Your PayPal Account
PayPal sends emails only for payment notifications, receipts, and promotional purposes, and all other account communications are issued directly on their website or app. Any emails that PayPal sends out will address you by name, not with an impersonal greeting like "Dear User."
The primary email address for PayPal is [email protected], and this is the address that's usually used to send account statements and notifications of changes. PayPal sends receipts via the email address [email protected].
If you receive a "payment confirmation" email, check your PayPal account for recent purchases. If no suspicious payments are present, you can be certain that it's a phishing email.
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Attachments
Attachments can be a major threat to your PayPal account's security. Malware can be hidden in attachments, so never open them unless you're 100% sure they're legitimate.
Be cautious of emails from PayPal, especially if they contain attachments. A scammer may disguise malware to look like a PDF file and attach it to an email pretending to be from PayPal.
If you receive an email from PayPal with an attachment, don't open it or click on any links. This includes emails from Gmail addresses claiming to be from PayPal - they're guaranteed scams.
To protect your devices from hacking, use antivirus software. This will help prevent malware from compromising your computer.
Here are some tips to keep in mind:
- Don't open attachments or click on links in emails from PayPal.
- Remember that any Gmail address claiming to be from PayPal is a guaranteed scam.
- Protect your devices from hacking by using antivirus software.
Email: Account Issue
If you receive an email claiming there's a problem with your PayPal account, don't click on the link. Scammers send emails like this to get you to reveal sensitive information.
Be cautious of emails that claim your PayPal account is locked or suspended. These emails often contain grammatical errors and may not be addressed to you by name. Scammers use these tactics to trick you into clicking on a link that leads to a phishing website.
To avoid falling for these scams, never click on links or buttons in emails that you receive. Instead, visit the official PayPal website directly to check on any account issues. You can also use safe browsing tools to warn you if you're entering a phishing website.
If you receive a password reset email that looks like it's from PayPal, don't click on the link. Scammers send fake password reset emails to trick you into revealing your login information. Always verify a website URL before entering your login information, and never click on links in PayPal alert emails.
Here are some red flags to watch out for in suspicious emails:
- Grammatical errors or misspellings
- Unusual domain names (e.g. .vip, .gdn, .win)
- Emails that are not addressed to you by name
- Links or buttons that ask you to reveal sensitive information
If you suspect a scam, report it to PayPal immediately. You can forward the email to [email protected] and delete it from your inbox. If you think your account may have been compromised, change your password immediately and update your security questions before using your PayPal account again.
Friendly Naming
Scammers have gotten creative with their tactics, and "friendly naming" is one of them. It's a way to make an email look legitimate by hiding the sender's email address behind a display name.
To avoid falling for this scam, it's essential to know how to spot a fake email. One way to do this is to hover over the display name in the email. This will reveal the entire email address, which you can then check to see if it's legitimate.
In Gmail, for example, simply opening the email will reveal the entire address, including the display name and the web address. But in mobile email apps, the address might be hidden, making it harder to spot a scam.
To be safe, always check the email address to ensure it ends in @paypal.com. Any variation, such as @intl.paypal.com, is likely a scam.
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Common Phishing Scams
Phishing scams are a common way for scammers to trick you into revealing your sensitive information. One of the most common phishing tactics is to send an email claiming that your PayPal account is locked or suspended.
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Scammers will send an email informing you that your PayPal account is locked and provide a button or link to "fix" the issue. But if you click on the link, it takes you to a fraudulent PayPal site's login page, where you'll be asked to enter your password and other sensitive information.
To avoid falling victim to this scam, never click on links or buttons in emails that you receive. Instead, always visit the official PayPal.com website directly. Keep an eye out for warning signs of a fake website, such as grammatical issues or a lack of proper capitalization.
Here are some warning signs of a phishing website:
- Grammatical issues
- Lack of proper capitalization
- Unsecured login pages
- Malware or viruses
Using safe browsing tools can also help warn you if you're entering a phishing website designed to steal your passwords or payment details.
What Are the Most Common?
Phishing scams can be sneaky, but knowing what to look out for can help you avoid them. The most common PayPal scams include phishing, Bitcoin scams, overpayment scams, and invoice scams. These scams often use social engineering tactics to trick you into giving away sensitive information.
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Phishing scams can come in many forms, but one thing to remember is that the padlock symbol in the address bar is not a reliable indicator of a secure site. Many fake sites have this icon too, so don't rely on it alone.
PayPal scams often involve tricking you into entering your address, credit card info, or password. This can happen when you click a link that downloads malware to your device.
Beware of Caller ID
Caller ID is not a reliable way to verify a call is legitimate. Scammers can easily fake a Caller ID.
Don't rely on Caller ID, as it's not a foolproof way to confirm a call is from a trusted source. Just because it says "PayPal" doesn't necessarily mean the call is from them, as we've seen in the case of a Reddit user who received a suspicious-looking email claiming to be from PayPal.
Scammers can use fake Caller ID to make their calls appear legitimate, so it's essential to be cautious. Don't assume a call is safe just because it says it's from PayPal.
In fact, PayPal itself has warned that scammers can fake a Caller ID, so it's best to be on the lookout for suspicious calls.
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Display Name Spoofing
Display Name Spoofing is a sneaky trick scammers use to make their emails look legitimate. This involves creating an email address with a display name that matches a legitimate business, like PayPal.
For example, scammers can use display name spoofing to make an email look like it's from PayPal Customer Service. They can also use common words associated with a legitimate business, such as "PayPal Customer Service", to make the email look authentic.
To avoid falling victim to display name spoofing, hover over the display name in the email to reveal the entire address. This can help you identify if the email is actually from PayPal or a scammer.
In Gmail, opening the email will often reveal the entire address, including the display name and the web address. However, mobile email apps may hide the email address and only show the display name, making it harder to spot the scam.
To be safe, ensure that the address completely matches a real web address for PayPal, which ends in @paypal.com. Any variation of that, such as @intl.paypal.com, is likely a scam.
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Risk of Scamming
You've got to be careful when using online payment systems like PayPal. Scammers are always looking for ways to trick you into sending them money.
One of the most common PayPal scams is the advanced fee scam, where scammers promise you a large sum of money in return for a small upfront fee. This type of scam often involves fake emails or texts that claim you've received an inheritance or a large sum of money.
Scammers will often try to make you feel like you're in a hurry to access your money, and will ask you to pay a fee to release it. But if it seems too good to be true, it probably is. And remember, PayPal is not a scam - it's a safe and reliable online payment system.
Here are some warning signs of a PayPal scam:
- The email address doesn't match the name or organization mentioned in the email text
- There are many spelling or grammar errors in the email
- The email asks you to make an advanced payment or send money to an unknown person
- The email promises you a large sum of money in return for a small upfront fee
If you're unsure about a PayPal email or text, don't click on any links or buttons. Instead, visit the official PayPal website directly to check your account.
PayPal scams are becoming increasingly common, and online payment fraud is expected to surpass $48 billion in 2023. So it's essential to be vigilant and protect yourself from scammers.
To avoid falling victim to a PayPal scam, always use safe browsing tools to warn you if you're entering a phishing website. And remember, if it seems too good to be true, it probably is.
Preventing Phishing Scams
PayPal scams are becoming increasingly common and sophisticated, with online payment fraud expected to surpass $48 billion in 2023.
To avoid falling victim to these scams, be cautious of emails claiming to be from PayPal, especially if they ask for sensitive information. These emails can be disguised as legitimate invoices for Bitcoin purchases, but they're often just a scam.
If you receive a suspicious email, don't click on links or buttons within it. Instead, visit the official PayPal.com website directly to check on your account.
Keep an eye out for warning signs of a fake website, such as grammatical issues and uncapitalized words. Use safe browsing tools to warn you if you're entering a phishing website designed to steal your passwords or payment details.
To stay safe, never enter sensitive information on a website unless you're absolutely sure it's the real PayPal. If you're unsure, err on the side of caution and don't enter your information.
Here are some tips to help you avoid phishing scams:
- Never click on links, buttons, or ads in emails that you receive.
- Always visit the official PayPal.com website directly.
- Keep your eye out for warning signs of a fake website, such as grammatical issues and uncapitalized words.
- Use safe browsing tools to warn you if you're entering a phishing website designed to steal your passwords or payment details.
By following these simple tips, you can reduce your risk of falling victim to phishing scams and keep your sensitive information safe.
Reporting and Recovery
If you've fallen victim to a PayPal phishing scam, it's essential to report it to PayPal as soon as possible. You can do this by forwarding the phishing email to [email protected] and deleting it from your inbox.
To report a scam email to PayPal, you can also use the "Report a Problem" feature in the PayPal Resolution Center. From there, select the transaction to dispute and follow the instructions.
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If you've actually been scammed out of money or defrauded via PayPal, you should also report the case to local law enforcement and contact your banking institute to launch a fraud case of their own. Whether you can be refunded or not will depend entirely on the details of the scam.
If you're unsure about how to proceed, it's always a good idea to contact PayPal support for guidance. They can walk you through the reporting process and help you navigate any disputes that may arise.
Here's a step-by-step guide to reporting a scam to PayPal:
- Forward the phishing email to [email protected]
- Use the "Report a Problem" feature in the PayPal Resolution Center
- Select the transaction to dispute and follow the instructions
- Report the scam to local law enforcement and your banking institute
- Contact PayPal support for guidance
How to Fix Problems
If you've already entered your personal information in response to a scam email, quickly go to the PayPal website's How to Report a Scam page to report the incident.
To avoid getting scammed in the first place, make sure to forward the email to [email protected] and [email protected]. This will help PayPal shut down the scam site and the U.S. Federal Trade Commission track down and prosecute the scammer.

When you receive a suspicious email claiming there's a problem with your PayPal account, don't click on any links or enter any personal information. Instead, check the address bar in your browser to verify that the link is legitimate.
If you're unsure about the legitimacy of an email, it's always better to err on the side of caution and ignore it. Remember, PayPal will never ask you to enter your password or log in to a fake website.
Here are the steps to take if you receive a suspicious email:
- DO NOT respond to the email or enter any personal information.
- Forward the email to [email protected] and [email protected].
- Check the address bar in your browser to verify the link's legitimacy.
How to Hacked
If you think your account has been hacked, contact PayPal directly. They offer merchant fraud protection for all sellers who use their service.
PayPal will investigate the issue and contact the buyer to verify their information. This can help prevent further problems.
Contacting the buyer directly through their email address can also help verify the account and buyer match. This is especially helpful if you're unsure about the payment account information.
Delay shipping any items until the issue is resolved, as this can help prevent further losses.
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How to Report

Reporting a scam to PayPal is a straightforward process. You can report the issue directly to PayPal through their dedicated page on the topic.
To report a PayPal scam, you can use the "Report a Problem" feature in the PayPal Resolution Center. Select the transaction to dispute and follow the instructions.
If you've fallen victim to a PayPal scam, you should also report it to local law enforcement and your banking institute. They can launch a fraud case and help you recover your losses.
To report a scam email to PayPal, forward it to [email protected] and delete it from your inbox. If you think your account may have been compromised, change your password immediately and update your security questions.
It's essential to report identity theft to the relevant authorities if the scam resulted in a stolen identity.
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What to Do If You Sent Money
If you sent money to a scammer, don't panic. You have options to recover your funds. First, contact the seller to request a refund, but be aware that scammers often don't respond.
If the seller doesn't respond or refuses to issue a refund, you can open a dispute in PayPal's resolution center within 180 days of the transaction date. This is a crucial step, as it can help you recover your money.
To open a dispute, log in to your PayPal account, click on "Report a Problem", and select the transaction in question. Then, click "I Want to Report Unauthorized Activity" and follow the prompts to open the dispute.
If you used PayPal and paid with a credit card or personal bank account, you may be able to use chargeback to get your money back. Contact your financial institution and report the fraudulent transaction, and PayPal will freeze the amount in the seller's account until a resolution is reached.
If you're a victim of identity theft or account takeover fraud, secure your accounts immediately. Reset your password, update your other passwords, and enable 2FA on all accounts. Report the potential fraud to your bank, and freeze your credit with the three credit bureaus (Experian, Equifax, and TransUnion).
Here's a step-by-step guide to opening a dispute:
- File a dispute with the seller within 180 days of the transaction
- Open the Resolution Center
- Log in to your PayPal account
- Click "Report a Problem"
- Select the transaction in question
- Click "I Want to Report Unauthorized Activity" and follow the prompts to open the dispute
- Contact the seller on PayPal and ask for a refund (within 20 days)
- If they're unresponsive, click "Escalate" to make a claim
Reporting an Email
If you suspect a scam email from PayPal, don't hesitate to report it. Forward the email to [email protected] and delete it from your inbox. If you think your account may have been compromised, change your password immediately and update your security questions before using your PayPal account again.
There are several ways to report a scam email to PayPal. You can use the "Report a Problem" feature in the PayPal Resolution Center, or forward the email to [email protected]. The most important thing is to act quickly and take steps to secure your account.
If you're unsure whether an email is legitimate or not, always err on the side of caution. Check the recipient's details carefully and look into the legitimacy of the charity or organization. Never click on links or buttons in emails that you receive, as they could contain malware or send you to a fake website.
Here are some warning signs of a fake website:
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• Grammatical issues, such as missing or incorrect capitalization
• Suspicious email links or buttons
• Unusual or generic email addresses
• Poor grammar or spelling
If you notice any of these signs, don't click on the link or enter any information. Instead, visit the official PayPal.com website directly and log in from there.
Accidental
Accidental overpayment scams are a type of phishing scam where scammers overpay for an item and then ask for a refund made into a different account.
If someone overpays you, cancel the payment instead of refunding a part of it, especially if they ask you to transfer the refund into another account.
Never refund money using different account information other than the account used to pay you.
If you think you've received a fraudulent payment, contact PayPal support.
Here's a step-by-step guide to handle an accidental overpayment scam:
1. Cancel the payment immediately.
2. Never refund money using a different account than the one used to pay you.
3. Contact PayPal support to report the fraudulent payment.
By following these steps, you can protect yourself from accidental overpayment scams and ensure a safe transaction.
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Staying Safe Online
To stay safe online, consider signing up for Aura's all-in-one cybersecurity solution, which monitors your sensitive information and alerts you to potential scams. Aura's services can help prevent identity theft and cybercrime.
Be proactive and learn how to identify scams, such as fake websites with URLs that are very similar to the real one. Enter the URL you want to visit manually to avoid falling victim to phishers.
Get powerful protection against online scams with Avast One, and stay safe while using PayPal by being aware of suspicious emails and websites.
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Stay Safe Online
To stay safe online, it's essential to be proactive and learn how to identify scams. Consider signing up for Aura's all-in-one cybersecurity solution, which monitors your sensitive information and financial accounts for signs of fraud.
A legitimate PayPal email will always have the company's logo and a checkmark in your email inbox view. This helps you quickly recognize a real message and identify phishing attempts.
To avoid phishing website scams, manually enter the URL you want to visit instead of clicking on a link sent to you. Phishers create fake websites with URLs that are similar to the real one, so it's better to be safe than sorry.
Phishing sites are now a far more common type of fraudulent activity on the web than malware sites, with a ratio of 8 to 1. This means you're more likely to encounter a phishing site than a malware site.
To verify if you're on the correct PayPal website, check the web address in the URL address bar. If it doesn't start with "www.paypal.com", it's likely a scam. PayPal does not use unique region-based domains, and all other variations will automatically reroute to the official PayPal website.
Here are some signs to look out for when checking the certification status of a website:
- Check for a lock symbol next to the URL.
- Click on the lock symbol and then click on Certificate.
- Click on the Details tab and then click on the Subject field.
- Check if the information listed matches the official PayPal information.
Hovering over a suspected link or long pressing on a link on a mobile device can reveal the actual hyperlink URL, helping you avoid hyperlink scams. If the link goes somewhere other than the stated target or is clearly not a link to PayPal, don't click on it.
Recognizing Phone Calls
Never trust Caller ID. Scammers can easily fake a Caller ID, so don't rely on it as confirmation a call is legitimate.
Be cautious of calls from unknown numbers, as scammers often use fake numbers to make their calls appear more legitimate. Just because a call is from a familiar name or number doesn't necessarily mean it's safe.
Scammers can be very convincing, so it's essential to stay vigilant and not fall for their tricks. Detect, avoid, report is the best plan to stay secure.
Verify the caller's identity by contacting the company or organization directly, rather than relying on the caller's claims.
Payment and Invoicing
Payment and Invoicing scams are a common way for scammers to trick you into sending money or providing personal details. Scammers often create fake PayPal invoices that appear legitimate, but the "Seller note" will include an explanation of why you owe money and a phone number to call for help.
If you receive a suspicious email, go directly to PayPal.com and log in to your account to check for recent purchases and invoices. Scammers may require payment in cryptocurrency, making it impossible to trace and dispute the payment.
Here are some red flags to watch out for:
- A fake PayPal invoice demanding immediate payment.
- A legitimate-looking invoice from a business you don't recognize.
- A request for payment in cryptocurrency.
Remember, PayPal customer support will never ask you to download a program or file.
How to Hyperlink
To hyperlink, you just need to know a few simple steps. Hover over a link on your personal computer or desktop to see the actual URL in your web browser window.
You can also long press on a link on your mobile device to reveal the URL it's actually sending you to.
This is a crucial step in verifying the link's authenticity.
Overpayment
Overpayment scams are a common threat to sellers on PayPal. They work by a buyer sending too much payment, then asking you to return the difference to a different account.
Legitimate buyers rarely overpay, so if you do receive an overpayment, it's likely a scam. You should cancel the order altogether and do not ship the item.
A mismatch in buyer account information and where products are getting shipped is normal, but it's a red flag for a hacked account scam. In this situation, the buyer is paying with a PayPal account that has been hacked.
Any overpaid transaction on PayPal should be canceled immediately, as it's most likely a scam. Thankfully, because PayPal is a secure payment platform, you can easily reverse PayPal payments if you act quickly.
Here are some key steps to take if you suspect an overpayment scam:
- Cancel the order altogether and do not ship the item
- Never return a payment to an account different from the one that originally made the payment
- Reverse the PayPal payment immediately if you suspect a scam
Sending Invoices from Real Email Addresses
If you receive an email claiming your invoice has been updated from a validated PayPal email address, it's likely a sophisticated scam. Scammers create fraudulent PayPal Business accounts or use a hacked account to send real PayPal invoices.
The email will appear legitimate because it is sent from a real PayPal email address, but the "Seller note" will include an explanation of why you owe money and a phone number to call for help. If you call the provided number, you'll be asked to download a remote administration tool that the scammers use to control your computer.
To verify the legitimacy of the invoice, go directly to PayPal.com and log in to your account. Check for recent purchases and invoices to see if the invoice is legitimate.
Here are some steps to take if you receive a suspicious email:
• Check your account on PayPal.com for recent purchases and invoices
• Verify the store and sender to see if you recognize them
• If you don't recognize them, contact PayPal directly and inform them of the scam
Remember, PayPal customer support will never ask you to download a program or file.
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Shipping Address
Shipping addresses can be a vulnerable spot for scammers to take advantage of. Double-checking the delivery address is crucial before sending an item to ensure it's legitimate.
To avoid invalid shipping address scams, make sure your delivery company will notify you if the address is changed. Insist on signature confirmations for deliveries, which can provide proof that the item was received.
Scammers often request a preferred shipping method or company, or send a prepaid shipping label to the seller. This allows them to reroute the package to the correct address without the seller knowing.
To avoid this type of PayPal refund scam, ensure proof of delivery, where the buyer has to sign when receiving the goods. This can prevent scammers from complaining to PayPal that they never received the package.
Here are some key tips to keep in mind:
- Double-check the delivery address before sending an item.
- Make sure your delivery company will notify you if the address is changed.
- Insist on signature confirmations for deliveries.
Invoice
Invoice scams are a common type of scam where you're tricked into sending money or providing personal details. They often appear as legitimate invoices demanding immediate payment, but they're just a ruse for a service or product you never ordered.
To spot an invoice scam, check if the email looks convincing with business logos and serial numbers, but be wary of any situations that leave you questioning the legitimacy of a transaction. Invoice scammers often require payment in cryptocurrency to make tracing and disputing the payment impossible.
Be cautious of emails claiming to be from PayPal, especially if they're from Gmail addresses. PayPal customer support will never ask you to download a program or file. If you receive a suspicious email, go directly to PayPal.com and log in to your account to check for recent purchases and invoices.
Some invoice scams can be sophisticated, using validated PayPal email addresses to send fake invoices. These emails will claim that your "invoice has been updated" and that you owe money. If you receive one of these emails, go directly to PayPal.com and log in to your account to verify the invoice.
Here are some red flags to watch out for:
- Emails claiming to be from PayPal, especially if they're from Gmail addresses
- Invoices demanding immediate payment
- Payment in cryptocurrency to make tracing and disputing the payment impossible
- Fake PayPal invoices sent from validated PayPal email addresses
Frequently Asked Questions
Where can I forward PayPal phishing emails?
Forward suspicious PayPal emails to [email protected], making sure to forward the entire email and not altering the subject line.
How do I report a phishing attempt on PayPal?
To report a phishing attempt on PayPal, forward the suspicious email or website to [email protected] and delete it from your inbox. Learn more about PayPal's security and protection measures.
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