
The Reserve Bank of India (RBI) has banned Paytm Payments Bank from onboarding new customers, citing non-compliance with certain regulations. This decision was made after the RBI found that Paytm Payments Bank had failed to meet the required standards for a payments bank.
The RBI has been cracking down on non-compliant financial institutions, and this ban is a result of a thorough review of Paytm Payments Bank's operations. The bank had been given time to rectify the issues, but unfortunately, it failed to do so.
Paytm Payments Bank has been asked to wind down its operations and return its license to the RBI. This means that existing customers will not be affected, but new customers will not be able to open accounts with the bank.
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RBI's Ban on Paytm
The Reserve Bank of India (RBI) imposed operational restrictions on Paytm Payments Bank Ltd. on January 31st due to persistent non-compliance issues and continued material supervisory concerns.
Discover more: Paytm Payments Bank

The RBI's action resulted in Paytm's share prices plummeting to record levels, erasing nearly Rs 20,500 crore of investors' wealth.
Paytm's parent company, One97 Communications Ltd., experienced a sharp downtrend in its share price, plummeting 20 per cent on both NSE and BSE.
Vijay Shekhar Sharma, founder and CEO of Paytm, issued a statement reassuring that Paytm would continue its operations despite the regulatory issues.
However, the cautionary statement was not taken well by the market as the shares plunged another 20 per cent.
The RBI barred Paytm Payments Bank from onboarding new customers on March 11.
The central bank also prohibited Paytm Payments Bank from accepting fresh deposits and doing credit transactions after February 29.
The RBI's restrictions led to concerns among OCL employees regarding potential layoffs amidst regulatory scrutiny.
Vijay Shekhar Sharma reassured all Paytm staff that there would be no layoffs, citing discussions with RBI and exploring partnership options with other banks to address regulatory concerns.
Paytm expects a "worst case impact" of Rs 300 crore to Rs 500 crore to its annual earnings from RBI's order barring Paytm Payments Bank from accepting fresh deposits.
Suggestion: Paytm Layoffs

The RBI's action against Paytm Payments Bank was taken under Section 35A of the Banking Regulation Act, 1949.
Here's a summary of the key points:
- RBI imposed operational restrictions on Paytm Payments Bank Ltd. on January 31st.
- Paytm's share prices plummeted, erasing nearly Rs 20,500 crore of investors' wealth.
- RBI barred Paytm Payments Bank from onboarding new customers on March 11.
- RBI prohibited Paytm Payments Bank from accepting fresh deposits and doing credit transactions after February 29.
- Paytm expects a "worst case impact" of Rs 300 crore to Rs 500 crore to its annual earnings.
Impact of RBI's Ban on Paytm
Paytm is facing a significant financial impact due to the RBI's ban on accepting fresh deposits. The company estimates a worst-case impact of Rs 300 crore to Rs 500 crore on its annual earnings.
Paytm's management is optimistic that the company will continue to improve its profitability despite this setback.
Reasons Behind RBI's Ban on Paytm
The RBI imposed major business restrictions on Paytm Payments Bank due to persistent non-compliances and material supervisory concerns. The central bank found these issues through a Comprehensive System Audit report and subsequent compliance validation report of external auditors.
The RBI had previously asked Paytm Payments Bank to stop adding new customers in March 2022, but the bank's issues continued to exist. This led the RBI to take further supervisory action against Paytm Payments Bank.

The RBI's action against Paytm Payments Bank was taken under Section 35A of the Banking Regulation Act, 1949. This section likely outlines the RBI's authority to take such actions against banks that fail to comply with regulations.
Paytm Payments Bank is now restricted from accepting fresh deposits and doing credit transactions after February 29. The bank is also barred from onboarding new customers.
RBI's Ban on Paytm: Key Developments
The RBI's ban on Paytm was a significant development in the world of digital payments.
The Reserve Bank of India (RBI) issued a circular in 2016, stating that no entity other than a bank can issue a prepaid instrument.
The circular led to a ban on Paytm's ability to issue prepaid instruments, which were a key part of its business model.
Paytm had to stop issuing new prepaid instruments and was given a deadline to comply with the RBI's regulations.
The company had to rely on its existing customer base and partnerships with banks to continue its operations.

The RBI's ban on Paytm had a significant impact on the company's business, but it also led to some positive changes.
Paytm was forced to focus on its banking and wallet services, which helped it to expand its offerings and improve its customer experience.
The company was able to leverage its existing customer base and partnerships with banks to continue growing its business.
Paytm's experience with the RBI's ban highlights the importance of regulatory compliance in the digital payments industry.
The company's ability to adapt to the changing regulatory landscape helped it to emerge stronger and more resilient.
For another approach, see: Paytm Business Account
Frequently Asked Questions
Is Paytm getting closed?
No, Paytm is not getting closed entirely, but certain services like Paytm Payments Bank Account/Wallet will be closed on July 20, 2024. However, existing users can still use their wallets until then, but no new deposits or credit transactions will be allowed after March 15, 2024.
What is the controversy with Paytm?
Paytm faced controversy when the Reserve Bank of India ordered its affiliated bank to stop accepting new deposits due to "persistent noncompliance". This move raised concerns about the stability and security of Paytm's digital wallet services.
Is Paytm banned in India in 2024?
No, Paytm is not banned in India in 2024, as it received approval from NPCI to add new users to its UPI platform after an 8-month ban was lifted. This approval came on October 22, 2024, following Paytm's compliance with regulatory guidelines.
Sources
- https://www.indiatoday.in/technology/news/story/paytm-gets-approval-to-add-new-upi-users-after-8-month-ban-all-we-know-about-it-2621769-2024-10-23
- https://www.outlookbusiness.com/corporate/rbis-ban-on-paytm-payments-bank-here-is-all-that-has-happened-so-far
- https://www.moneycontrol.com/news/business/rbi-asks-paytm-payments-bank-to-stop-onboarding-new-customers-12163021.html
- https://www.bricksnwall.com/blog/rbi-cracks-down-on-paytm-banning-banking-services
- https://www.ndtv.com/india-news/paytm-paytm-news-explained-why-rbi-has-put-restrictions-on-paytm-payments-bank-4970845
- https://www.taxscan.in/rbi-ban-on-paytm-what-paytm-users-need-to-know-about-their-accounts/371121/
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