Patelco Update: Banking Services Disrupted by Ransomware Attack

Patelco Credit Union's banking services were disrupted due to a ransomware attack.

The attack occurred on a Monday, causing outages for online and mobile banking services.

This disruption affected over 300,000 members of the credit union.

A ransomware attack has left Patelco customers unable to access their money or pay bills.

The attack was confirmed by Patelco's vice president of marketing, Rina Johnson, who stated that the credit union had to shut down its online banking and mobile app functions to contain and remediate the issue.

Customers can still access cash from ATMs, but it's unclear if there's a limit to what they can withdraw.

Patelco has engaged a leading third-party cybersecurity forensic firm to investigate and recover from the attack as soon as possible.

The credit union is working around the clock to get back up and running, with a new site created to provide security updates.

The site will be live sometime on Monday afternoon, according to Johnson.

A ransomware attack has halted credit union services at Patelco Credit Union.

The attack occurred on Saturday, forcing Patelco to shut down its online banking and mobile app functions.

Customers can't make payments, receive funds through direct deposit, or transfer money due to the security breach.

Patelco's vice president of marketing, Rina Johnson, confirmed that the security breach was a ransomware attack.

Members can still access cash from ATMs, but the credit union hasn't clarified whether there's a limit to what they can withdraw.

A leading third-party cybersecurity forensic firm is helping Patelco investigate and recover from the attack.

Patelco is committed to providing transparent and frequent updates to its customers.

The financial impact of the Patelco update is a crucial aspect to consider. Patelco has eliminated all fees, including the monthly maintenance fee, ATM fees, and overdraft transfer fees.

Members can now enjoy free access to over 30,000 surcharge-free ATMs nationwide. Patelco has also increased its rewards program, offering 1% cashback on all purchases.

The update has also introduced a new feature, allowing members to earn up to 5% cashback on select purchases. Patelco has also increased its credit limit, providing members with more purchasing power.

By eliminating fees and increasing rewards, Patelco has made its services more attractive to its members. Patelco has also reported a significant increase in member satisfaction, with 90% of members stating they are satisfied with the update.