OneWest Bank Company Profile and Banking Services

OneWest Bank is a commercial bank that was founded in 2009 by a group of investors led by Mark Joseph. OneWest Bank is headquartered in Pasadena, California.

The bank offers a range of banking services, including personal and business checking and savings accounts, as well as loan options for individuals and businesses. OneWest Bank also provides online and mobile banking services for its customers.

OneWest Bank was acquired by CIT Group in 2015, marking a significant change in the bank's ownership and operations.

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OneWest Bank has been the subject of some disturbing customer reviews. The bank's Palm Desert location has been cited for having a rude branch manager.

Some customers have reported being denied services due to family members' medical conditions, such as dementia. This was the case when a customer's father was denied access to his money because he has dementia.

OneWest Bank has been involved in a redlining case, where they allegedly discriminated in the marketing and origination of home mortgages.

The complaint, filed by the California Reinvestment Coalition, alleged that from 2014 to at least 2017 OneWest Bank discriminated against African-American and Latino borrowers by providing them with fewer mortgage opportunities.

OneWest Bank has denied these allegations, but has agreed to provide important assistance to minority communities in its service areas.

As part of the settlement, OneWest Bank will invest $5 million in a loan subsidy fund to increase credit opportunities for residents of majority-minority neighborhoods.

They will also devote $1.3 million toward advertising and community outreach, and provide $1 million in grants for homebuyer education, credit counseling, community revitalization, and homeless programs.

OneWest Bank is also committing to originate $100,000,000 in home purchase, home improvement, and home refinance loans to borrowers in majority-minority areas.

They will also open a full-service branch serving the banking and credit needs of residents in a majority-minority and low- and moderate-income neighborhood.

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Some customers had negative experiences with OneWest Bank, with one family being kicked out of a branch in Palm Desert for trying to withdraw money with a family member who has dementia.

The branch manager at this location was described as very rude.

The bank's handling of sensitive situations can be a concern, as this family was denied their request to withdraw money.

This incident highlights the importance of treating all customers with kindness and respect, regardless of their circumstances.

The bank's policies and procedures can have a significant impact on customer satisfaction, and in this case, it led to a negative experience.

OneWest Bank's small business banking app offers a range of convenient features, including the ability to pay bills, digitally deposit checks, and transfer funds between accounts.

The app also allows customers to schedule appointments and locate the nearest branch, making it easy to manage their finances on the go.

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We've got a solid foundation for funding and investors, thanks to our innovative approach. Our platform has attracted the attention of several prominent venture capital firms, including XYZ Ventures and ABC Investments.

With a total funding of $5 million, we're well-positioned to take our services to the next level. This investment has enabled us to expand our team and enhance our features.

Our investors are deeply invested in our mission to provide top-notch services, and we're grateful for their support. They bring a wealth of experience and expertise to the table, helping us navigate complex challenges.

We're proud to have secured funding from reputable investors, which has allowed us to stay agile and adapt to changing market conditions. This flexibility is crucial in today's fast-paced business environment.

Our investors have been instrumental in helping us refine our features and services, ensuring they meet the evolving needs of our customers.

In the US, OneWest Bank offers a mobile app designed specifically for small businesses. The app allows users to pay bills, deposit checks digitally, and transfer funds between OneWest accounts.

OneWest Bank's app also enables customers to schedule appointments and locate the nearest branch. This can be especially helpful for small business owners who are often on-the-go.

Small business owners can use the app to apply for funding to support their equipment financing and working capital needs directly from their mobile devices. This level of convenience is a major advantage for busy entrepreneurs.

OneWest Bank's competitive range of products includes OneBusiness Interest Checking and Money Market Savings accounts. These accounts are designed to empower local small businesses.

The bank's partnership with Operation HOPE's Launch + Grow program offers in-person workshops and classes for female small business owners. This is a great resource for entrepreneurs looking to learn and grow their businesses.

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