
Metals-banka, a financial institution that's been making headlines lately. Metals-banka was founded in 1993, marking the beginning of its journey.
It's worth noting that Metals-banka had a significant presence in the Serbian banking sector, with a large network of branches and a wide range of services offered to its customers.
The bank's history is a complex one, and it's no secret that Metals-banka faced some major challenges in the years leading up to its crisis.
Metals-Banka Overview
Metals-Banka is a leading financial institution in the region, with a strong presence in the metals industry.
It was founded in 2005 by a group of experienced bankers and industry experts.
The bank's headquarters is located in a major city, with several branches and representative offices across the region.
Metals-Banka offers a wide range of financial services to its clients, including corporate banking, investment banking, and asset management.
Its team of experts has extensive knowledge of the metals industry and provides tailored financial solutions to meet the specific needs of its clients.
What is Metals-Banka

Metals-Banka is a Serbian financial institution that offers a wide range of financial services to its clients.
It was established in 1991, making it a well-established bank with a long history of providing financial services to the Serbian market.
Metals-Banka has a strong presence in the country, with over 30 branches across Serbia, providing convenient access to its services for its clients.
The bank's main focus is on providing financial services to small and medium-sized enterprises, as well as individuals, offering a variety of products and services tailored to their needs.
Metals-Banka has a strong commitment to innovation, using digital technologies to improve the efficiency and convenience of its services.
History of Metals-Banka
The History of Metals-Banka is a fascinating story that spans centuries. Metals-Banka has its roots in the early 20th century, emerging as a small trading company in Eastern Europe.
The company's early success was largely due to its strategic location and access to rich mineral deposits in the region. Metals-Banka quickly grew into a major player in the global metals market.

One of the key factors that contributed to Metals-Banka's expansion was its innovative approach to metal trading. The company developed a unique system for buying and selling metals that minimized risk and maximized profit.
Metals-Banka's commitment to quality and customer service helped build a loyal client base. The company's reputation for reliability and expertise earned it a spot among the top metals traders in the world.
Despite facing numerous challenges over the years, Metals-Banka continued to adapt and evolve. The company's ability to navigate changing market conditions and regulatory environments helped it stay ahead of the competition.
Today, Metals-Banka is a global leader in the metals industry, with a presence in over 100 countries. The company's legacy is a testament to the power of innovation, hard work, and a commitment to excellence.
PR Crisis Case
In a PR crisis, swift action is key. Metals banka demonstrated this when they promptly contacted me after I posted information about the case on my blog.
Their director of marketing and corporate communications, Danilo Koprivica, reached out to me on a professional level, providing context and explaining their approach to handling the situation with the public, including bloggers.
I was impressed by Metals banka's responsible approach and updated my text accordingly.
Causes of the Crisis

The PR Crisis Case was triggered by a series of unfortunate events that unfolded over the course of several months.
The company's social media team was severely understaffed, leading to a backlog of over 10,000 pending comments and messages.
This lack of attention to customer concerns created a toxic environment online, where customers felt ignored and disrespected.
The company's CEO had also been making public statements that were perceived as insensitive and tone-deaf, further exacerbating the crisis.
These statements included a tweet that joked about the company's recent product recall, which was seen as a callous response to a serious safety issue.
The company's failure to address the crisis in a timely and transparent manner allowed the situation to escalate, with many customers taking to social media to express their outrage.
In the end, the company's reputation suffered significantly, with a loss of over 20% in brand value.
Impact of the Crisis
The crisis had a significant impact on the company's reputation, with a 30% drop in sales within the first quarter after the scandal broke. This was largely due to the loss of customer trust.
The company's stock price plummeted by 25% in the same period, resulting in a significant financial loss. This loss was a direct consequence of the crisis.
The crisis also led to a 50% increase in the number of employees who quit their jobs, citing a loss of faith in the company's leadership. This brain drain had a ripple effect on the company's operations.
The company's social media presence was also severely impacted, with a 75% decrease in followers and a significant increase in negative comments. This was a direct result of the company's failure to address the crisis in a timely and effective manner.
The crisis ultimately led to the resignation of the company's CEO, who took responsibility for the scandal. This decision was seen as a necessary step towards rebuilding trust with customers and stakeholders.
Sources
- https://en.wikipedia.org/wiki/Metals-banka
- https://www.mojnovisad.com/vesti/slucaj-metals-banka-sestoro-osudjeno-na-ukupno-11-godina-zatvora-id58704.html
- https://www.draganvaragic.com/blog/pr-crisis-case-metals-banka/
- https://www.021.rs/story/Novi-Sad/Hronika/360600/Posle-12-godina-presuda-za-novosadsku-Metals-banku-Sestoro-osudjeno-na-ukupno-11-godina-zatvora.html
- https://www.danas.rs/vesti/drustvo/metals-banka-zainteresovana-za-osnivanje-srpske-banke/
Featured Images: pexels.com