LIC of India Customer Service Support and Grievance

LIC of India has a dedicated customer service team that's available to help with any queries or concerns you may have. You can reach out to them through their toll-free number, which is 1800 202 2278.

The customer service team is available from 9 AM to 6 PM, Monday to Friday. They also have a dedicated email service, which you can use to send in your queries.

If you're not satisfied with the response you receive, you can escalate your complaint to the Grievance Redressal Cell. This cell is responsible for investigating and resolving complaints.

LIC of India also has a mobile app that allows you to access various services, including policy details and premium payments.

Contacting LIC can be a straightforward process if you know where to start.

You can find the contact information for your local zonal office by visiting the LIC website and clicking on 'Contact Us'.

The helpline timings are 8:00 AM to 8:00 PM (Monday to Friday) and 10:00 AM to 6:00 PM (Saturday).

You can get assistance with services like changing your address, requesting a premium paid certificate, and grievance redressal.

The helpline staff can also provide information on premium points, bonus, loan, policy revival, and LIC plans/benefits.

To get in touch with your local zonal office, you can look up the contact number and email address in the table below.

You can report any breach of ethics to LIC's Chief Vigilance Officer online. This is a convenient way to bring any issues to their attention.

Grievance Redressal Officers have been designated at all levels of the Organisation, including at the Branch, Divisional, Zonal, and Central levels. You can find the list of officers on the LIC website.

To resolve grievances related to the insurance sector, you can approach the Office of Insurance Ombudsman. For more information, visit their website at www.cioins.co.in.

You can also register a complaint or grievance with the insurer through LIC's e-Services portal. This facility is available online and allows you to register your grievance with ease.

Here are the various services available under Grievance registration on LIC's e-Services portal:

The Office of Insurance Ombudsman is an alternate grievance redressal platform set up with an aim to resolve grievances related to the insurance sector.