Is Truist a Good Bank for Your Financial Needs

Truist is a large bank with a wide range of financial products and services. It has over 5,000 ATMs and 2,000 branches across the US.

With a strong online banking platform, you can easily manage your accounts, pay bills, and transfer funds from your computer or mobile device. This makes it convenient for customers to bank on their own schedule.

Truist offers a variety of checking and savings accounts, including some with no monthly maintenance fees. For example, their Everyday Checking account has no monthly maintenance fee with certain requirements.

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Truist One has a standard set of checking account features, including a low minimum opening deposit requirement and a monthly maintenance fee with multiple ways to waive.

The monthly maintenance fee can be waived in several ways, making it a more affordable option for some customers.

Truist offers a wide range of banking products and services, including checking accounts, savings accounts, and debit cards.

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Here are some of the products and services offered by Truist:

Truist's loyalty levels and associated benefits add some complexity to its checking account features, but can also provide additional benefits for customers who meet certain requirements.

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Truist One has a $12 monthly maintenance fee, but there are several ways to waive it, including receiving at least $500 in qualifying direct deposits or maintaining a balance of at least $500 in linked accounts.

You can also waive the fee by having a personal Truist credit card, loan, or mortgage, or by having a linked small-business checking account. Being a student under age 25 is another way to avoid the fee.

Here's a breakdown of some of the other fees associated with Truist One:

Additionally, Truist One offers complimentary overdraft protection, known as Negative Balance Buffer, for negative balances up to $100.

Truist Savings Accounts offer an APY rate of 0.01%, regardless of your account balance.

You'll earn the same APY rate with a Truist One Money Market account, which also pays 0.01% APY, regardless of balance size.

However, money market account customers with linked Truist One Checking accounts may be eligible for a loyalty cashback bonus, based on their average monthly balances across their accounts.

Here's a breakdown of the loyalty cashback bonus rates:

CD interest rates at Truist are currently 0.05% APY on balances of any size in most eligible states.

Truist One offers a complimentary overdraft protection service called Negative Balance Buffer, which covers negative balances up to $100.

The bank generally declines transactions that would result in an overdraft greater than $100 to prevent larger fees.

To qualify for this service, your account must be open for at least 35 days.

Your account must also be funded and have a positive balance at the time of approval.

Additionally, you'll need to receive at least one direct deposit totaling $100 per month for two consecutive months to qualify.

Once you're qualified, you'll need to continue receiving at least one direct deposit totaling $100 each month to remain eligible.

This service is designed to help you avoid larger overdraft fees and get back on track with your finances.

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You'll need to pay a $12 monthly maintenance fee for Truist One, but there are five ways to waive it, including receiving at least $500 in qualifying direct deposits.

To waive the fee, you can also maintain a balance of at least $500 in eligible linked Truist deposit and investment accounts. Alternatively, having a personal Truist credit card, loan, or mortgage, excluding Lightstream personal loans, will also get you out of paying the fee.

Another option is to link a small-business checking account with Truist to waive the fee. And if you're a student under age 25, you're exempt from paying the fee too.

Here are the five ways to waive the monthly maintenance fee:

You can earn a $400 bonus by opening a new Truist One Checking account online and using promo code DC2425TR1400 at account opening. Simply set up and receive at least two qualifying direct deposits of $1,000 or more within 120 days of account opening.

To qualify for the bonus, you need to set up two direct deposits of $1,000 or more within 120 days. This is a relatively straightforward process, and the bonus can be a nice incentive to get started.

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Mobile and online banking with Truist is a breeze. You can access your accounts, pay bills, and even deposit checks right from your phone or computer.

Truist's mobile apps for Android and iOS are well-reviewed and user-friendly, allowing you to do just about everything you can on their standard online dashboard.

The bank's online and mobile banking platforms are designed to minimize trips to branches and ATMs. You can take care of most banking tasks remotely, which is a huge convenience.

Some of the helpful features you'll find with online and mobile banking include:

One of the perks of Truist's online checking account is that you can earn 1% cash back on up to $3,000 in debit card purchases each month.

Truist has a strong banking experience, which is why it was categorized as one of the Best Banks of 2025 winners. It has 2,000 physical branches, but they're only located in 15 states.

You can access your accounts through online and mobile banking options, and Truist Bank ranks 4.8 out of 5 stars on Google Play and the Apple Store. This indicates a high level of customer satisfaction with the mobile banking experience.

Consumer Affairs rates Truist 3.8 out of five, based on verified customer reviews, which praise the bank's excellent customer service. Many customers appreciate the personalized and friendly support they receive from representatives, who also take the time to explain how to use online banking.

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At Truist, they have a tiered loyalty system that rewards customers with more benefits as they grow their relationship with the bank. The benefits are based on the total combined value of all eligible Truist accounts, including checking, savings, CD, and investment accounts.

As you grow your account balance, you'll move up the loyalty levels, unlocking more perks and rewards. Let's take a look at the different levels and what they offer.

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Here's a breakdown of the loyalty levels and their benefits:

By understanding the loyalty levels and benefits, you can make the most of your relationship with Truist and enjoy more perks and rewards as you grow your account balance.

Truist Bank offers a range of customer service options, making it easy to get help when you need it.

You can contact Truist over the phone from 8 a.m. to 8 p.m. on weekdays and from 8 a.m. to 5 p.m. on Saturdays, or access 24/7 automated phone support for straightforward queries.

Truist also has a robust physical presence, with over 2,200 branches and ATMs across the United States, making it easy to visit a branch in person.

Consumer Affairs rates Truist 3.8 out of five, based on verified customer reviews, with many customers praising the bank's excellent customer service and personalized support.

While some customers have reported issues with reporting fraudulent transactions, many others have praised the bank's helpful representatives, who took the time to explain how to use online banking to manage their finances remotely.

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Here are some key details about Truist's customer service options:

Overall, Truist's customer service options are designed to be convenient and accessible, making it easy to get help when you need it.

As you consider whether Truist is a good bank for your needs, it's essential to weigh the pros and cons.

One of the significant advantages of banking with Truist is its extensive network of branches and ATMs, making it easy to access your account and conduct financial transactions.

Truist offers a wide range of financial products and services, including checking and savings accounts, credit cards, and loans, making it a one-stop-shop for many customers.

On the other hand, some customers have reported issues with customer service, citing long wait times and unhelpful representatives.

In terms of fees, Truist has a relatively low fee structure compared to other major banks, which can save customers money in the long run.

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If you're considering the Truist One Checking account, there are some valuable perks to take note of. The account opening bonus is a great incentive, offering $300 when you sign up and set up qualifying direct deposits within 90 days.

One of the standout benefits of Truist One is its generous rewards for higher balances. If you have at least $25,000 deposited across linked Truist bank and investment accounts, the account is much more rewarding than comparable options.

Complimentary overdraft protection is another rare perk that comes with Truist One. All account holders enjoy this benefit, which can be a lifesaver if you accidentally overdraft your account.

A free book of paper checks is also included with the account, which is a nice touch in a world where digital banking is increasingly the norm.

If you're considering the Truist One Checking account, there are some potential drawbacks to keep in mind.

The ATM network is relatively small, with only a few thousand ATMs available. This can be a problem if you travel frequently or need to access cash outside of major cities.

Truist's branch footprint is also highly regional, with a large concentration of branches in the eastern U.S. and especially the southeast. If you live outside of this area, banking in person might be a challenge.

The linked savings account that comes with the Truist One Checking account isn't the most competitive option. You can earn better yields with literally hundreds of other choices elsewhere.

Here are the key access issues to consider:

Comparison is key when deciding if Truist is a good bank for you. Truist offers consumer checking and savings products, but it's essential to compare it to other banks.

Truist's monthly fees are $0, which is a major advantage over some competitors. For example, the Citi Premium Checking Account has monthly fees that you'll need to check on their website.

If you're looking for a bank with a large ATM network, Chase Total Checking has a significant lead with 15,000+ machines, compared to Truist One's 3,000+ machines.

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However, Truist One has relatively easy monthly fee waiver options, which is a plus. You can also earn loyalty perks with Truist One, but not with Chase Total Checking.

Here's a quick comparison of Truist One and Chase Total Checking:

Ultimately, the decision to choose Truist or another bank depends on your individual needs and preferences.

If you're not entirely sold on Truist, there are plenty of alternatives to consider.

BB&T, which merged with SunTrust to form Truist, was rated 3.5 out of 5 stars by the American Customer Satisfaction Index (ACSI).

You may also want to explore other large banks like Wells Fargo, which has a similar range of services and products as Truist.

Another option is PNC Bank, which has a strong reputation for customer service and a wide range of financial products.

For those who prefer online banking, Ally Bank is a great option, offering a range of services and products with minimal fees and high interest rates.

Some consumers may also want to consider credit unions, which often offer more personalized service and better interest rates than traditional banks.

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Truist Bank offers a wide range of account types, making it a solid option for those who prefer to keep all of their accounts at a single bank.

It's worth noting that Truist offers extra credit card reward points for checking customers who maintain high balances.

However, you shouldn't choose Truist for its physical branch network until you've confirmed its branches in your area, as it has limited geographic coverage.

In some cases, Truist can be a good fit, but it may not be the easiest or most financially rewarding option for everyone.