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PCI DSS, or Payment Card Industry Data Security Standard, is a must-know for anyone handling credit card information. It's a set of rules created by the major credit card companies to ensure sensitive information is protected.
Merchants who process, store, or transmit cardholder data must comply with PCI DSS. This includes e-commerce sites, brick-and-mortar stores, and any business that accepts credit card payments.
Compliance is not a one-time task, but an ongoing process that requires regular monitoring and maintenance.
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Compliance Levels and Determination
Merchants will fall into one of four merchant levels based on Visa transaction volume over a 12-month period. Transaction volume is based on the aggregate number of Visa transactions from a merchant Doing Business As (DBA).
The four merchant levels as defined by Visa are: any merchant processing over 6 million Visa transactions per year, any merchant processing 1 million to 6 million Visa transactions per year, any merchant processing 20,000 to 1 million Visa e-commerce transactions per year, and any merchant processing fewer than 20,000 Visa e-commerce transactions per year.
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Merchants that have suffered a breach resulting in an account data compromise may be escalated to a higher validation level.
Here are the four Visa merchant levels:
What
Becoming PCI compliant can be a daunting task, but understanding what it entails can make it more manageable. PCI compliance is a requirement for any business that handles credit card information.
Completing the assessment questionnaire can be challenging, especially for small-business owners who must address all the issues before submitting it. The questionnaire is a crucial part of the PCI compliance process.
Given the technical nature of data security, it's not surprising that small-business owners often struggle with the questionnaire. However, following the steps outlined can make the process easier.
The following steps can make the process easier: completing the assessment questionnaire requires addressing all the issues before submitting it.
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What Are the Levels and How Are They Determined?
Merchants are categorized into one of four levels based on their Visa transaction volume over a 12-month period. This classification is crucial for determining compliance levels.
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Level 1 merchants process over 6 million Visa transactions per year or are designated by Visa as high-risk. Any merchant that Visa determines should meet Level 1 requirements to minimize risk to the Visa system also falls into this category.
Level 2 merchants process between 1 million and 6 million Visa transactions per year, regardless of acceptance channel. This category is broad and encompasses many types of businesses.
Level 3 merchants process between 20,000 and 1 million Visa e-commerce transactions per year. This level is specific to online transactions.
Level 4 merchants process fewer than 20,000 Visa e-commerce transactions per year, or up to 1 million Visa transactions per year, depending on the acceptance channel. This level is the most general and includes many small businesses.
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Compliance for Third-Party Processors
Using a third-party processor doesn't exempt you from PCI DSS compliance. Merely using one may reduce your risk exposure and the effort to validate compliance, but it doesn't mean you can ignore the PCI DSS.
You still need to ensure your own compliance, even if you're using a third-party company. This is because the responsibility for compliance ultimately lies with the organization, not the processor.
The PCI DSS doesn't exclude companies that use third-party processors from compliance.
Validation and Testing
Validation and Testing is a crucial aspect of PCI DSS compliance. Regular testing and validation ensure that security systems and processes are maintained.
You'll need to regularly test your security systems and processes, as vulnerabilities are continually being discovered. This includes conducting a quarterly ASV scan if you store cardholder data post authorization or qualify for certain SAQs.
A quarterly ASV scan is required for merchants who qualify for SAQ A-EP, SAQ B-IP, SAQ C, SAQ D-Merchant, or SAQ D-Service Provider. This scan helps identify vulnerabilities and ensures compliance.
You'll also need to conduct a quarterly internal vulnerability scan, as well as a wireless analyser scan to detect and identify all authorized and unauthorized wireless access points. Additionally, all external IPs and domains exposed in the CDE must be scanned by a PCI Approved Scanning Vendor (ASV) at least quarterly.
Here are the required testing activities:
- Wireless analyser scan (quarterly)
- Internal vulnerability scan (quarterly)
- ASV scan of external IPs and domains (quarterly)
- Application penetration test and Network penetration test (yearly or after significant change)
File monitoring is also essential, with systems performing file comparisons each week to detect changes that may have otherwise gone unnoticed.
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Multiple Location Validation Required
If your business locations process under the same Tax ID, then you're only required to validate PCI compliance once annually for all locations.
Typically, this means you'll need to submit quarterly passing network scans by a PCI SSC Approved Scanning Vendor (ASV) for each location, if applicable.
In some cases, your business may need to validate PCI compliance for each location separately, but this is not always the case.
You'll want to check with your Tax ID to see if you need to validate compliance for each location individually.
For issuers and acquirers, ensuring that all their service providers, merchants, and merchants' service providers comply with PCI DSS requirements is crucial.
This helps confirm that cardholder data is being safely handled and exposes any weaknesses that need to be addressed.
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Regularly Test Systems
Regularly testing systems is a crucial aspect of validation and testing. You'll need to conduct regular vulnerability scans to identify and fix security vulnerabilities. A PCI SSC Approved Scanning Vendor (ASV) scan is required quarterly for certain self-assessment Questionnaires (SAQs) or if you electronically store cardholder data post authorization.
To maintain compliance, you'll need to test your systems and processes frequently. This includes testing security systems and processes, as well as regularly monitoring and testing networks. You'll need to track and monitor all access to network resources and cardholder data.
Here are the required periodic activities to ensure security is maintained:
- Wireless analyzer scan to detect and identify all authorized and unauthorized wireless access points on a quarterly basis.
- All external IPs and domains exposed in the CDE are required to be scanned by a PCI Approved Scanning Vendor (ASV) at least quarterly.
- Internal vulnerability scan must be conducted at least quarterly.
- All external IPs and domains must go through exhaustive Application penetration test and Network penetration test at least yearly or after any significant change.
File monitoring is also a necessity. The system should perform file comparisons each week to detect changes that may have otherwise gone unnoticed.
SSL Certificate and Network Security
Having an SSL certificate is crucial for secure online transactions. It encrypts data transmitted between a website and its users, preventing cybercriminals from accessing sensitive information like cardholder data.
To ensure the security of your network, you must install and maintain a firewall configuration to protect cardholder data. This is a fundamental step in building a secure network.
Cardholder data is often transmitted to payment gateways and processors over public networks like the Internet, 802.11, Bluetooth, GSM, CDMA, and GPRS. To prevent data breaches, you must encrypt this data using secure transmission protocols like TLS and SSH.
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Here are some key steps to follow for secure network configuration:
- Install and maintain a firewall configuration to protect cardholder data.
- Do not use vendor-supplied defaults for system passwords and other security parameters.
Regularly monitoring and testing your network is also essential. This includes tracking and monitoring all access to network resources and cardholder data, as well as regularly testing security systems and processes to identify vulnerabilities and weaknesses.
Access Control and Security Measures
Access control and security measures are crucial components of PCI DSS. A documented list of users with their roles, privileges, and data resources is required to implement role-based access control (RBAC). This ensures that only those who need to access card data can do so.
To restrict physical access to cardholder data, video cameras and electronic access control systems must be used to monitor entry and exit doors. Access logs must be retained for at least 90 days. This helps prevent unauthorized access to sensitive systems and data.
To build and maintain a secure network, firewalls must be installed and maintained to protect cardholder data. Vendor-supplied defaults for system passwords and security parameters must not be used. This helps prevent easy access to sensitive systems and data.
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Here are some key access control and security measures:
- Restrict access to cardholder data by business need-to-know
- Assign a unique ID to each person with computer access
- Restrict physical access to cardholder data
- Use video cameras and electronic access control systems to monitor entry and exit doors
- Retain access logs for at least 90 days
Restrict Access
Restricting access to sensitive information is crucial for maintaining security and preventing data breaches. This can be achieved through role-based access control (RBAC), which grants access to card data and systems on a need-to-know basis.
A documented list of all users with their roles, privilege levels, and data resources is essential. This list must be reviewed regularly to ensure that access is restricted to only those who need it.
Implementing a unique ID for each person with computer access is also vital. This ensures that when someone accesses cardholder data, their activity can be traced back to a known user.
Two-factor authentication is required for all non-console administrative access, including remote access. This adds an extra layer of security to prevent unauthorized access.
Firewalls and access control systems, such as Active Directory or LDAP, must be used to assess each request and prevent exposure of sensitive data to those who don't need it.
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Here are some key points to consider when implementing access control measures:
By implementing these access control measures, you can significantly reduce the risk of data breaches and maintain the security of sensitive information. Regular reviews and updates of access lists and user permissions are also essential to ensure that access is restricted to only those who need it.
Use Anti-Virus Software
Using anti-virus software is a must for protecting systems against malware. This includes all types of malware, from viruses to Trojans.
All systems, including workstations, laptops, and mobile devices, need to have an anti-virus solution deployed on them. This ensures that employees can access the system both locally and remotely without putting it at risk.
Anti-virus software needs to be updated regularly to detect known malware. This is crucial for preventing known malware from infecting systems.
Secure Systems Development and Maintenance
Secure Systems Development and Maintenance is a critical aspect of PCI DSS compliance. It's essential to define and implement a process that allows you to identify and classify the risk of security vulnerabilities in the PCI DSS environment.
Organizations must limit the potential for exploits by deploying critical patches in a timely manner. This includes patching all systems in the card data environment, including operating systems, firewalls, routers, switches, application software, databases, and POS terminals.
To ensure the security of your systems, you should define and implement a development process that includes security requirements in all phases of development. This will help you catch potential vulnerabilities before they become major issues.
A correct audit policy must be set on all systems, and logs must be sent to a centralized syslog server. These logs should be reviewed at least daily to look for anomalies and suspicious activities.
Here are the systems that require patching:
- Operating systems
- Firewalls, Routers, Switches
- Application software
- Databases
- POS terminals
Regular testing of security systems and processes is also essential. This includes wireless analyzer scans, internal vulnerability scans, and external IP and domain scans by a PCI Approved Scanning Vendor (ASV) at least quarterly.
Industry Standards and Compliance
PCI DSS is a standard that requires any organization handling cardholder data to maintain data security standards. PCI DSS is managed by the PCI Security Standards Council (PCI SSC).
Merely using a third-party company doesn't exclude a company from PCI DSS compliance. It may reduce risk exposure and the effort to validate compliance, but it doesn't mean they can ignore the PCI DSS.
To become PCI compliant, small businesses typically fill out a self-assessment form in addition to meeting the requirements. Larger businesses usually need to hire third-party auditors to assess them.
The type of annual assessment required depends on the card network. Merchants that process more than 6 million Visa transactions per year are categorized as Level 1 merchants. Those that process between 1 million and 6 million Visa transactions per year are categorized as Level 2 merchants.
Here's a breakdown of the compliance levels for Visa:
Merchants that have had a hack or cyber attack that led to data loss may be moved to a higher validation level by Visa.
Compliance for Merchants and Service Providers
As a merchant or service provider, you're likely wondering what it takes to meet the PCI DSS compliance requirements. The PCI DSS applies to any organization that accepts, transmits, or stores cardholder data, regardless of size or number of transactions.
Merchants who accept payment cards as payment for goods and services are defined as any entity that accepts payment cards bearing the logos of any of the five members of PCI SSC. This includes businesses that sell goods and services online or in-store.
Service providers are defined as business entities that store, process, or transmit cardholder data on behalf of merchants or other service providers. This can include companies that provide services such as internet hosting, payment processing, or data storage.
To become PCI compliant, merchants typically must fill out a self-assessment form, while larger businesses may need to hire third-party auditors to assess them. The type of annual assessment required depends on the card network and the volume of card transactions.
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Here are the compliance levels for Visa:
Merchants that have had a hack or cyber attack that led to data loss may be moved to a higher validation level by Visa.
Security Measures and Best Practices
To protect cardholder data, it's essential to implement robust security measures. One critical step is to develop and maintain secure systems and applications, which includes identifying and classifying security vulnerabilities through reliable external sources.
Organizations must limit the potential for exploits by deploying critical patches in a timely manner, patching all systems in the card data environment, including operating systems, firewalls, routers, switches, application software, databases, and POS terminals.
To build and maintain a secure network, install and maintain a firewall configuration to protect cardholder data, and do not use vendor-supplied defaults for system passwords and other security parameters.
Protecting stored cardholder data requires encrypting it using industry-accepted algorithms, such as AES-256 or RSA 2048, and storing it in a secure location. You should also implement a strong PCI DSS encryption key management process.
To keep customer data safe, follow these security tips:
- Keep cardholder information storage to a minimum and never store the information contained in a credit or debit card’s magnetic stripe.
- When you no longer need the account information, destroy it in a secure fashion. Never store the CVV, CVV2 or PIN.
- Ensure that your payment card acceptance environment is properly separated from public networks such as the Internet, and test your company’s security systems on a regular basis.
- Change system passwords and security codes from those supplied originally by software manufacturers.
- Encrypt all payment card information stored on the processor’s computers, as well as any card data transmitted over the Internet or other open public network.
- Only provide employees with access to customer data on a need-to-know basis, and ensure they each receive a unique ID.
Protect Stored
Protecting stored cardholder data is crucial, and it starts with knowing what data you store and where. You must identify all the cardholder data in your possession, along with its location and retention period.
To keep cardholder data secure, you must either encrypt it using industry-accepted algorithms like AES-256 or RSA 2048, truncate it, tokenize it, or hash it using algorithms like SHA 256 or PBKDF2. This is a non-negotiable requirement, as stated in PCI DSS Requirement 3.
Card data is often found in unexpected places, such as log files, databases, and spreadsheets. Running a tool like card data discovery can help you identify where this data is stored.
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Here are some key points to keep in mind:
By following these best practices, you can ensure that your stored cardholder data is secure and protected from unauthorized access.
Use Easier Systems
Using easier systems can simplify your security measures and make PCI compliance more manageable. This is especially true for point-of-sale (POS) systems.
A cloud-based POS system with built-in payment processing services and in-house hardware can minimize security risks. These end-to-end systems are usually secure and low-maintenance.
Using an up-to-date cloud-based POS system can make PCI compliance easier by providing built-in security features. This can be a more secure option than piecing together products and services from different companies.
Some business owners may opt for a combination of products and services, but these systems can be less secure and require more maintenance. This can be a recipe for disaster if not properly managed.
To make compliance easier, look for systems that include PCI compliance support. This can help ensure that your security measures are up-to-date and effective.
Here are some key features to look for in a secure POS system:
- Up-to-date cloud-based infrastructure
- Built-in payment processing services
- In-house hardware
- PCI compliance support
By choosing a secure POS system, you can simplify your security measures and make PCI compliance more manageable.
Frequently Asked Questions
What happens if you are not PCI DSS compliant?
Non-compliance with PCI DSS requirements can result in significant fines, ranging from $5,000 to $100,000 per month, as well as additional credit monitoring fees. Failing to meet these standards can put a substantial financial strain on businesses, making compliance a crucial aspect of merchant operations.
Sources
- https://www.vikingcloud.com/faq
- https://www.controlcase.com/what-are-the-12-requirements-of-pci-dss-compliance/
- https://www.td.com/ca/en/business-banking/how-to/merchant-solutions/fraud-prevention-pci-data-security-standard
- https://corporate.visa.com/en/resources/security-compliance.html
- https://www.nerdwallet.com/article/small-business/pci-compliance
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