Newrez Legit or Not: A Comprehensive Review and Analysis

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A Mortgage Broker Talking to a Client
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Newrez is a relatively new player in the mortgage industry, founded in 2008.

It's a subsidiary of New American Funding, a large mortgage lender.

Newrez is a direct lender, meaning it originates and services its own loans, which can be beneficial for borrowers.

This allows for more control over the loan process.

According to the article, Newrez has originated over $100 billion in mortgages since its inception.

This impressive figure suggests a high level of activity and expertise in the industry.

Newrez is known for its competitive interest rates and flexible loan options, making it an attractive choice for borrowers.

It's worth noting that these benefits may vary depending on individual circumstances.

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NewRez Legitimacy

NewRez is a good fit for borrowers who want a streamlined online process, especially if they are self-employed or have adverse items on their credit. This is because they offer a user-friendly online application process that can help simplify the mortgage process.

NewRez is a legitimate mortgage lender that can cater to the needs of a specific type of borrower.

Company Information

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Newrez is a real company, founded in 2007, and specializes in lending and mortgage services. It's great to see a company with a solid foundation.

Newrez is licensed to originate mortgages in all 50 states and Washington D.C., giving it a nationwide reach. This is a significant advantage over many online lenders that may not be able to operate in all states.

Newrez is both a mortgage loan servicer and a direct lender, meaning it can provide a full range of services from originating loans to managing and servicing them. This dual role can make it a convenient option for borrowers.

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Nationwide Availability

Newrez Mortgage is licensed to originate mortgages in all 50 states and Washington D.C. This means you can apply for a mortgage from them no matter where you live in the US.

Many online lenders have limitations on the states they can operate in, so this is a significant advantage for Newrez Mortgage.

Obtaining a Payoff Letter

Credit: youtube.com, Getting a payoff letter

To get a payoff letter from Newrez, you can simply call them at 888-673-5521.

You can also log into your mortgage account to request a letter directly.

Newrez provides a convenient way to access your mortgage information and request important documents like payoff letters.

If you need a payoff letter, don't hesitate to reach out to Newrez using one of these methods.

If this caught your attention, see: Home Loan Payoff Amount

A Real Company?

Newrez is a real company, founded in 2007 and specializing in lending and mortgage services. It's been around for a while, which is reassuring.

Newrez is also a direct lender, meaning they provide the money for things like mortgages, but they don't handle the repayment process. This is different from a loan servicer, which ensures you pay back the loan.

Newrez has been around since 2007, which suggests they have some experience in the industry.

A Loan Servicer

Newrez is a mortgage loan servicer that sends mortgage statements and manages your loan, even if the loan comes from another mortgage lender. They process payments and keep track of your interest.

A loan servicer typically responds to inquiries and may service loans that they themselves originate or loans made by other companies. This means they handle all the administrative tasks related to your loan.

Additional reading: Primary Servicer

Loan Options

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Newrez Mortgage offers a wide range of loan options to suit different needs and circumstances. They provide home purchase and refinance loans, including rate/term and cash out loans, as well as home renovation loans and construction loans.

Some of the specific loan types offered by Newrez include conventional, FHA, VA, and USDA loans, as well as jumbo loans that exceed the conforming loan limit. They also offer specialized products for self-employed borrowers and 1% down mortgages through their RezSource program.

Here are some of the loan options available from Newrez Mortgage:

  • Conventional loans (fixed- and adjustable-rate)
  • VA loans
  • USDA loans
  • Home equity loans
  • Cash-out refinancing
  • Rate-and-term refinancing
  • Construction loans (FHA and VA)
  • Jumbo loans
  • 1% down mortgages (RezSource)

Loan Types Offered

Newrez Mortgage offers a wide range of loan types to suit different needs and circumstances.

You can get a home purchase or refinance loan, including rate/term and cash-out refinance loans, conventional, FHA, VA, and USDA loans.

Their loan types include specialized products for self-employed borrowers and jumbo loans that exceed the conforming loan limit.

Newrez also offers home renovation loans and construction loans on all property types, including primary homes, vacation homes, and investment properties.

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You can get a fixed-rate mortgage, such as a 30-year fixed or 15-year fixed, and possibly other terms in between.

Their latest offering, RezSource, allows for a 1% down payment thanks to a 2% lender contribution.

Here are some of the specific loan types offered by Newrez Mortgage:

  • Home purchase and refinance loans (rate/term and cash out)
  • Home renovation loans and construction loans
  • Conventional, FHA, VA, USDA loans
  • Specialized products for self-employed borrowers
  • Jumbo loans that exceed the conforming loan limit
  • 1% down mortgages

Loan Options

Newrez Mortgage offers a variety of loan types, making it a great option for those with different financial situations.

If you're looking for a mortgage company that can handle a range of loan types, Newrez is a good choice. They're licensed in all 50 states, so you can rest assured they're a reputable lender.

One thing to note about Newrez is that they don't openly advertise their mortgage rates, so you'll need to fill out a mortgage quote request or speak with a loan specialist to get a sense of their pricing.

Newrez's online mortgage process is a major advantage, making it easy to apply and track the progress of your loan.

Here are some of the loan options available through Newrez:

  • Online mortgage process
  • Variety of loan types
  • Excellent educational resources
  • On-time closing guarantee
  • Hard-to-find mortgage types
  • Licensed in all 50 states

Newrez's total loan costs and origination fees are similar to what you can expect to pay at other lenders.

Customer Service

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Customer Service at NewRez is a major concern for many customers.

The automated phone tree is often unhelpful, and navigating it can be frustrating.

Some customers have reported waiting on hold for over 18 minutes, only to not reach a human.

In fact, one customer even called the main customer service phone number, which is 1-888-673-5521, but was still unable to speak with a representative.

Many customers have expressed their dissatisfaction with the poor customer service, with some even stating that they would never use NewRez again.

Here are some user recommendations based on their experiences:

  • Customer service is horrible
  • Avoid at all costs
  • Find another mortgage company
  • Do not go with this company
  • Hold times waaaayyy too long

It's clear that many customers are not satisfied with the level of service they receive from NewRez.

Complaints and Issues

Newrez has had numerous complaints from customers about their mortgage services, including issues with overcharging, false advertising, and poor customer service. Many customers have reported being forced to pay taxes on other people's property, and some have even experienced harassment from the company.

Credit: youtube.com, I paid $1,200 too much to Newrez mortgage company and they won't refund my money

Some common complaints about Newrez include:

  • Late payment fees
  • False advertising
  • False advertising
  • Poor service
  • Daily calls and texts

Customers have also reported issues with Newrez's customer service, including long hold times, unhelpful representatives, and a lack of knowledge about their customers' accounts. In some cases, customers have even been treated like debtors, rather than homeowners.

Newrez has been involved in several lawsuits, including a 2021 lawsuit over violations of the Electronic Funds Transfer Act and a case in 2021 over deceptive mortgage service practices. If you're considering working with Newrez, it's worth doing your research and reading reviews from other customers to get a sense of the company's reputation.

Reviews

Reviews of Newrez Mortgage are mixed, to say the least. The company has a 1.5-star rating out of 5 on Yelp, which is not exactly encouraging.

Newrez has been accredited with the Better Business Bureau since 2009 and has an A+ rating, but their customer reviews on the BBB website are not favorable, with a rating just over 1 out of 5.

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You can find individual reviews for Newrez loan officers on Zillow, which might be a good way to go if you're considering working with the company. This is because customer experiences will vary widely when dealing with thousands of different employees.

Some loan officers have perfect 5 out of 5-star ratings, while many others indicate that mortgage rates and fees/closing costs were lower than expected.

Here are some pros and cons of working with Newrez Mortgage based on customer reviews:

Overall, it's essential to do your research and read multiple reviews before making a decision about working with Newrez Mortgage.

What Kind of Complaints Do People Have?

People have a lot of complaints about Newrez, ranging from late payment fees and false advertising to poor service and daily calls and texts. They're also unhappy with the company's handling of insurance claims and escrow analyses.

Many customers have reported being overcharged by Newrez, with some paying hundreds of dollars more per month than they should be. This has led to frustration and even harassment, as people try to get the company to correct its errors.

Credit: youtube.com, Lesson 139: Talking about complaints and complaining☹️

Some customers have also had issues with the company's customer service, citing long hold times, annoying phone prompts, and unhelpful representatives. In some cases, people have been unable to speak to a real person, even after navigating through automated phone trees.

Newrez has been involved in several lawsuits over the years, including a 2021 case over violations of the Electronic Funds Transfer Act and a 2020 case in Maryland over illegal fees for payment processing. This has led some people to question the company's business practices and whether they're being treated fairly.

Here are some common complaints people have about Newrez:

  • Late payment fees and false advertising
  • Poor service and daily calls and texts
  • Overcharging and incorrect escrow analyses
  • Unhelpful customer service representatives
  • Long hold times and annoying phone prompts
  • Inability to speak to a real person
  • Lawsuits and concerns about business practices

Business Practices

Newrez operates as a mortgage broker, connecting borrowers with various lenders to secure home loans.

Newrez is headquartered in Atlanta, Georgia, and has been in business since 2008.

Newrez offers a wide range of mortgage products, including fixed-rate and adjustable-rate loans, as well as government-backed loans like FHA and VA loans.

Credit: youtube.com, Interview with Chris Mozilo of NewRez Wholesale - NAMB 2024

Newrez's business model is based on earning commissions from lenders for each loan they originate.

Newrez is not a direct lender, meaning they don't fund the loans themselves but instead work with multiple lenders to find the best option for each borrower.

Newrez has a network of over 800 loan originators across the country, providing borrowers with local expertise and support.

Company Structure

Newrez is a real company with a solid foundation. It was founded in 2007 and specializes in lending and mortgage services.

Newrez is owned by New Residential Investment Corporation, which is also the parent company of several other subsidiaries. This corporation was formerly known as New Penn Financial, LLC.

New Residential Investment Corporation owns dozens of subsidiaries, with Newrez being one of them. This indicates that Newrez has a strong backing and support system.

Newrez LLC is the mortgage subsidiary of New Residential Investment Corporation. This means that Newrez operates under the umbrella of a larger and more established company.

Frequently Asked Questions

What is the class action lawsuit against Newrez?

The class action lawsuit against NewRez alleges that the company charged illegal fees for property preservation activities. A Settlement Agreement has been reached, but you may be eligible to receive compensation if you're a member of the class.

Aaron Osinski

Writer

Aaron Osinski is a versatile writer with a passion for crafting engaging content across various topics. With a keen eye for detail and a knack for storytelling, he has established himself as a reliable voice in the online publishing world. Aaron's areas of expertise include financial journalism, with a focus on personal finance and consumer advocacy.

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