
Pathward is a company that offers a range of financial products and services, including credit cards and checking accounts.
They are a relatively new company, founded in 2022, which may raise some concerns about their legitimacy.
However, Pathward has received licenses from the Office of the Comptroller of the Currency (OCC) and is a member of the Federal Deposit Insurance Corporation (FDIC), which suggests that they are a legitimate and trustworthy company.
These licenses and memberships are significant indicators of a company's legitimacy and commitment to consumer protection.
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Pathward Legitimacy
Pathward's legitimacy is questionable, considering its 1.7-star rating based on 216 customer reviews, with consumers mostly dissatisfied.
The rating distribution shows that there are no notable pros, only a few users mentioning "Reliable" as a positive aspect. However, the majority of users have had frustrating experiences with customer service.
A significant 78% of users say they won't use Pathward in the future, and 31% think the company should improve its customer service. The recent recommendations from users are overwhelmingly negative, with phrases like "Run Away" and "Don't bank with password bank their crooks."
What is Pathward

Pathward is a digital bank that offers a range of financial products and services to individuals and businesses.
It was formed in 2022 through the combination of MetaBank and TSYS Acquiring.
Is Pathward Legit
Is Pathward Legit?
Pathward has a 1.7 star rating based on 216 customer reviews, indicating that consumers are mostly dissatisfied.
The majority of users (78%) say they won't use Pathward in the future for similar services or products.
Fifteen percent of users would likely recommend Pathward to a friend or colleague, which is a relatively low percentage.
Pathward's customer service is a major concern, with 31% of users thinking it should improve.
Customers have cited frustrating communication with customer service as a major issue.
The most common solution users ask for is a refund, highlighting a lack of satisfaction with the service.
Pathward's reliability is also a concern, with users not pleased with the service.
The price level of Pathward is also high according to consumer reviews.
Here are some specific reasons users have given for not recommending Pathward:
- "Get more american workers answering the phone"
- "Run Away"
- "Don't bank with Password Bank, they're crooks"
- "Don’t buy a Vanilla green gift card"
- "Never"
Customer Service Issues

Some customers have reported poor customer service from Pathward, the company behind Temu gift cards. This includes a case where a customer's gift card was used before they could use it, resulting in a total loss of funds.
A customer's gift card was used before they could use it, and the company declined their case due to the 60-day timeframe, which they wouldn't have known about until trying to use the card.
Here are some specific complaints from customers:
- Total loss of funds
- Poor customer service
- Company needs an investigation
Trust and Safety
Consumers are mostly dissatisfied with Pathward, with a 1.7-star rating based on 216 customer reviews. This is a significant red flag when considering whether or not to trust Pathward with your business.
Pathward's customer service has been a major point of contention for many users, with 31% of them suggesting that the company should improve its customer service. This is a clear indication that Pathward is not prioritizing its customers' needs.

The rating distribution is also telling, with no pros listed and a long list of cons, including frustrating communication and a lack of reliability. This suggests that Pathward is not a trustworthy option for many people.
Here's a breakdown of the negative feedback:
78% of users say that they won't use Pathward in the future for similar services or products, which is a clear indication that the company needs to make some significant changes to regain the trust of its customers.
Trust in Pathward
Trust in Pathward is a major concern for consumers. Pathward has a 1.7 star rating based on 216 customer reviews, with consumers mostly dissatisfied.
The rating distribution reveals a concerning trend. 31% of users think that Pathward should improve its Customer Service.
Users are not holding back with their criticism. Recent recommendations regarding this business include "Get more american workers answering the phone", "Run Away", and "Don't bank with Pathward, they're crooks".

The most common solution to users' issues is a refund. Most users ask Pathward for a refund as a way to resolve their problems.
Consumers are unhappy with the high price level of Pathward. According to consumer reviews, the price level of this organization is high.
Here are some key statistics about Pathward's customer satisfaction:
Pathward Safety Concerns
Pathward has a robust security framework in place to protect users' data and prevent unauthorized access. This framework includes multi-factor authentication, encryption, and regular security audits.
Phishing attacks are a significant concern for online platforms, and Pathward takes this threat seriously. According to the article, phishing attacks have increased by 600% in the past year.
Data breaches can have devastating consequences, and Pathward understands the importance of data protection. The company has a dedicated team that works tirelessly to identify and mitigate potential security risks.
Pathward's security measures are designed to be user-friendly and transparent, ensuring that users are aware of any potential security concerns. This includes clear notifications and alerts when suspicious activity is detected.
Regular security updates and patches are crucial in preventing cyber attacks, and Pathward prioritizes these efforts to keep users' data safe. The company has a proven track record of implementing effective security measures to protect user data.
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Frequently Asked Questions
Why did I get a check from Pathward?
You received a check from Pathward because your prepaid debit card or other payment card has been inactive for an extended period, typically over a year. To learn more about your specific card and next steps, please see our unclaimed property FAQs.
What bank is Pathward?
Pathward is a U.S.-based banking and financial services company. It was previously known as MetaBank, but changed its name in 2022 after a trademark sale.
Sources
- https://wallethub.com/profile/pathward-13004535i
- https://www.bankingdive.com/news/pathward-bank-refunds-penalties-ny-ag-investigation-third-party/713507/
- https://pathward.pissedconsumer.com/review.html
- https://www.scamadviser.com/check-website/cdn.loc.pathward.com
- https://scamminder.com/websites/pathward.com/
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