
Insurance adjuster paid directly is a process where the insurance company pays the adjuster directly for their services, rather than paying through an intermediary. This can be a more efficient and cost-effective way for insurance companies to settle claims.
In this system, the insurance company typically pays the adjuster a fee for their work, which can vary depending on the type of claim and the adjuster's experience. The adjuster is responsible for handling the claim from start to finish, including assessing damage, negotiating with the policyholder, and determining the amount of the settlement.
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Who Serve Whose Interests?
Public adjusters have a clear loyalty to policyholders, working directly for them to maximize claim payouts. They're essentially on the policyholder's side of the table.
Insurance adjusters, on the other hand, have a different allegiance - their primary duty is to the insurance company. This means they're tasked with keeping claim payouts as low as possible.
Here's a quick comparison between the two:
- Public Adjuster: Paid directly by the policyholder, loyalty to the policyholder.
- Insurance Adjuster: Paid by the insurance company, loyalty to the insurance company.
This difference in allegiance can make a big difference in how your claim is handled.
Payment Structures

With an insurance adjuster paid directly, the payment structure is often straightforward. The adjuster receives a flat fee or a percentage of the claim amount.
The flat fee is typically a fixed amount, such as $500, for each claim handled. This fee is usually paid by the insurance company to the adjuster for their services.
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Insurance Adjuster Payment
Insurance adjuster payment structures can be quite different from those of public adjusters. A public adjuster is typically paid a percentage of the claim amount, which means their interests align with yours – the larger the settlement, the more they earn.
Insurance adjusters, on the other hand, are paid salaries or wages by the insurance company. They might receive bonuses or incentives, but their payment is not directly influenced by the claim amount.
This difference in payment structure can impact the level of service you receive from each type of adjuster. Public adjusters have a vested interest in maximizing your claim, while insurance adjusters may be more focused on processing claims efficiently.
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Here's a quick comparison of the two:
Keep in mind that you're not required to hire a public adjuster for the insurance company to pay your claim. However, having a public adjuster on your side can potentially lead to a larger settlement.
Fee Structures for Public Adjusters
Public adjusters often use one of three main fee structures: flat rates, hourly rates, or contingency fees.
In some states, like Georgia, public adjusters may charge flat rate fees for relatively straightforward cases. However, be aware that this fee may not cover all expenses, so make sure you understand what's included and what's not.
Hourly rates are relatively rare, but they can vary based on location, experience, policy type, and other factors. This means that the hourly rate may be different for each case.
Contingency fees are the most common way public adjusters charge for their services. This means they take a percentage of the compensation awarded, usually between 5-15%, though 20% is not uncommon in some areas. The fee is often higher for lower-value claims to ensure the public adjuster covers their costs.

Here's a rough idea of how contingency fees might work:
No matter which fee structure your public adjuster uses, do your research and look for reviews, testimonials, and proof of certification by relevant authorities in your state. Working with a cut-rate or non-licensed public adjuster could lead to difficulties with your claim.
Public Adjuster Information
If you're considering hiring a public adjuster, it's essential to do your research. Only hire a claims adjuster who is accredited, properly trained, and experienced, and look for a Certified Professional Public Insurance Adjuster (CPPA) or Senior Professional Public Adjuster (SPAA) certification.
When evaluating a public adjuster, be wary of red flags such as unreturned phone calls, excessive time passing with no progress, or an insistence on using a particular restoration company or contractor. You should also be cautious if the adjuster cannot show you a license or offer current references, or if they make promises without looking at your policy or knowing the facts of your loss.
To ensure you're working with a reputable public adjuster, check with your state's department of insurance to understand the laws that govern insurance adjusters in your state.
Who Is a Public Adjuster?

A public adjuster is a person or business that can be hired by a policyholder to negotiate an insurance claim with the insurance company.
They are not employees of insurance companies, but rather hired by the policyholder.
Public adjusters are professionals who can help policyholders navigate the complex insurance claims process.
You are not required to hire a public adjuster for the insurance company to pay your claim.
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Do Public Adjusters Follow Special Laws?
Public adjusters are required to follow specific laws and regulations, which vary by state. In Pennsylvania, they must adhere to certain guidelines.
A public adjuster can't start helping with a claim unless they have a signed contract with the policyholder, approved by the Insurance Department.
Any contract used by a public adjuster must contain specific information and disclosures, as required by law. If you're unsure about your contract, you can contact the Insurance Department for guidance.
A public adjuster's fee will come from a portion of the claim payments from your insurance company, and not be in addition to those payments. This is an important consideration when understanding how it will impact the money available for repairs.

Public adjusters must provide you with a copy of an estimate or report of losses, and supporting documentation sent to the insurance company on your behalf.
Here are some key requirements for public adjusters in Pennsylvania:
- Notify the insurer within 2 business days of the contract execution date.
- Communicate settlement offers from an insurer to the policyholder within 5 business days.
- Reply to written communications from an insurer within 5 business days, if a response is required.
- An adjuster who is also a contractor can only perform one function at a time.
- An adjuster who is also a contractor must have two separate contracts with the policyholder.
- A public adjuster may recommend a contractor, but you can choose your own.
Public adjusters must also follow specific rules when working with contractors. An adjuster who is also a contractor can't begin repair work until the insurance company has made a decision on the claim.
Hiring a Public Adjuster
Hiring a public adjuster can be a good idea if you're not satisfied with your insurance company's adjuster or if you have a large claim. You don't need to hire one, but it's an option if you want a second opinion.
Don't hire a public adjuster who goes door-to-door after a disaster in your community. This is often a red flag. It's better to do some research and find a reputable public adjuster who is accredited, properly trained, and experienced.

A Certified Professional Public Insurance Adjuster (CPPA) is a good place to start. This means the individual has worked as a public adjuster for at least five years and has passed an exam to attain the certification. You can also look for a Senior Professional Public Adjuster (SPAA) if the adjuster has over 10 years of experience.
Interview several public adjusters before making a decision. This will give you an idea of their services and prices. Don't be afraid to shop around and find the best service for the best price.
Be careful not to pay too much for the adjuster's services. Consider how much of your settlement you're willing to part with. You can limit your contract to a specific period of time, so if the claim isn't settled during that time, you can walk away from the adjuster.
Here are some warning signs that you might be dealing with a bad public adjuster:
- Unreturned phone calls
- Time passing with no progress made
- Insists on using a particular restoration company or contractor
- Fraudulently inflates the claim and asks you to participate
- Cannot show you a license or offer current references
- Makes promises without ever looking at your policy or knowing the facts of your loss
- Requests a large upfront fee, then disappears without handling your claim
- Refers your repair job to a dishonest contractor for a kickback
- Attempts to get access to personal information like your Social Security number or bank account information
Before hiring a public adjuster, check with your state's department of insurance to understand the laws that govern insurance adjusters in your state.
Public Adjuster Fees

Public adjuster fees can be a complex topic, but understanding the basics can help you make informed decisions. In some states, public adjusters are required to follow specific laws and regulations, such as in Pennsylvania, where they must have a signed contract with the policyholder before starting work.
Public adjuster fees can vary depending on the state and the type of claim. Some states have specific laws and regulations about how public insurance adjusters are compensated for their services, such as Georgia, where you can consult with the state public adjuster agency, GAPIA.
The most common fee structure for public adjusters is a contingency fee, where they take a percentage of the compensation awarded, usually between 5-15%. This means that the public adjuster's interests align with yours, as the larger the settlement, the more they earn.
A contingency fee can be a good option for policyholders, as it ensures that the public adjuster is motivated to work in your best interest. However, it's essential to understand the fee structure and how it will impact your claim.
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Here are some common fee structures for public adjusters:
It's crucial to research and understand the fee structure before hiring a public adjuster. Look for customer testimonials, check for certifications, and ask about their experience with similar claims. Remember, a public adjuster's fee should not come out of your pocket, but rather from the insurance company's payment.
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Frequently Asked Questions
Do insurance companies pay you directly?
Insurance companies may pay you directly or pay vendors on your behalf, depending on the claim type and policy details. The payment method and amount will be based on your policy coverage and claim specifics.
Sources
- https://www.sill.com/latest-news/posts/public-adjusters-vs-insurance-adjusters-decoding-the-difference-during-an-insurance-claim/
- https://www.pa.gov/agencies/insurance/consumer-help-center/learn-about-insurance/homeowners/public-adjuster.html
- https://www.trustedchoice.com/f/p/insurance-claims-adjuster/
- https://strategicclaimconsultants.com/how-much-will-a-public-adjuster-cost/
- https://www.dfs.ny.gov/insurance/ogco2005/rg051123.htm
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