
ING e banking offers a range of services, including online banking, mobile banking, and phone banking. These services allow customers to manage their accounts, pay bills, and transfer funds from anywhere in the world.
One notable feature is the ability to access accounts from multiple countries, as ING has a strong presence in several European countries, including the Netherlands, Belgium, Germany, and more. This makes it easy for customers with international connections to manage their finances.
ING's online banking platform is also highly secure, with advanced encryption and two-factor authentication to protect customer data. This provides customers with peace of mind when conducting their financial transactions online.
Getting Started
To start with internet banking, you'll need a computer or mobile device with a stable internet connection, as well as a valid debit or credit card.
Internet banking is available 24/7, so you can access your account at any time that suits you.
You'll need to register for an online account with your bank, which typically involves providing some personal details and a security question.
Banks usually send a verification code to your registered phone number or email address to complete the registration process.
Once you've registered, you can log in to your account using your username and password, and start managing your finances online.
You can also download your bank's mobile app to access your account on the go, making it even easier to stay on top of your finances.
Security and Protection
At ing e banking, your security is their top priority. They have extensive security features in place to protect your online banking and keep your personal details safe.
Their commitment to security is evident in the measures they take to maximise the integrity of all your e-banking activity. This includes protecting your money and personal details, which is a big responsibility.
You can trust that your internet banking security is well-protected with Bendigo Bank, as they have a proven track record of keeping customer information secure.
Using an E-Token
You can access a free security e-token by downloading the Symantec VIP Access app on your smartphone.
This e-token allows you to access services like Pay Anyone, which is a convenient feature for online transactions.
The e-token also helps you maintain important information such as your email addresses and mobile phone numbers securely.
By using an e-token, you can add an extra layer of security to your e-banking experience.
Your Internet Security
Your internet security is a top priority, and you should be suspicious of emails asking for your information. These emails are often phishing attacks that can lead to your personal details being stolen.
Bendigo Bank has extensive security features to protect your online banking and e-banking activity. This means your money and personal details are safer online.
Phishing attacks can be sneaky, with official-looking email messages and links that try to trick you into giving away your security details. These details can then be used on legitimate sites to take your money.
It's essential to be cautious and verify the authenticity of emails before entering any sensitive information.
Website/App Imitation
Website/App Imitation is a common tactic used by phishers to trick people into revealing sensitive information. ING monitors the internet to find imitation websites and apps.
These imitation websites and apps are often the first step made by phishers. Sometimes, they can be taken down as quickly as the same day ING finds them. ING works with international authorities to get websites closed down and apps removed from app stores.
To report phishing attacks, you can send an email to ING.
Banking Practices
ING's communication with clients is done through secure channels. ING will address you by name in any emails they send.
To verify the authenticity of an email from ING, look for these signs: ING will not embed hyperlinks in emails that take you to sites where you must enter your security information, and they will never ask you to reply in an email with any personal information.
ING uses state-of-the-art encryption and authentication mechanisms to secure transactions, which may vary by country. To find out more about the processes used in your local bank, check with them directly.
Here are some key takeaways to keep in mind:
- ING will address you by name in any emails.
- ING will not embed hyperlinks in emails that take you to sites where you must enter your security information.
- ING emails will never ask you to reply in an email with any personal information.
- ING will use state of the art encryption and authentication mechanisms to secure the transactions.
- ING will never claim your account may be closed if you fail to confirm, verify, or authenticate your personal information via email.
- ING will never claim the need to confirm important information via email due to system upgrades.
Move Money
Moving money is a breeze with the right tools. You can transfer funds easily using account transfer, which allows you to move money between your own accounts.
Pay Anyone is another convenient option, enabling you to send money to anyone with a bank account, regardless of the bank they use. This feature is especially useful for splitting bills or sending cash to friends.
BPAY is a great way to pay bills, allowing you to make payments to over 80,000 bills and invoices. It's a quick and easy way to stay on top of your expenses.
Telegraphic transfers are another option for moving money, although they're often used for larger transactions. You can also make bulk payments, which is perfect for businesses or individuals who need to pay multiple people at once.
ING’s Standard Practices
ING will address you by name in any emails they send, which can help you identify genuine communications.

ING takes email security seriously, using state-of-the-art encryption and authentication mechanisms to secure transactions. However, these mechanisms may vary by country, so it's best to check with your local bank for more information.
ING will never embed hyperlinks in emails that require you to enter your security information. This is a clear red flag for potential phishing scams.
ING will never ask you to reply to an email with personal information. If they need to verify your details, they'll use a secure method.
ING will never claim your account may be closed if you fail to confirm, verify, or authenticate your personal information via email. This is a common tactic used by scammers to create a sense of urgency.
ING will never claim the need to confirm important information via email due to system upgrades. This is another tactic used to trick you into divulging sensitive information.
Here are some key takeaways to help you identify genuine ING emails:
- ING will address you by name.
- ING will not embed hyperlinks that require security information.
- ING will not ask you to reply with personal information.
- ING will use secure encryption and authentication mechanisms.
- ING will not claim account closure or system upgrades via email.
Country-Specific Services

In Germany, ING-DiBa is a significant player with around 9 million customers, making it the country's third biggest bank. It reported total assets of €158 billion in 2016 and had approximately 3,900 employees.
ING-DiBa's history in Germany dates back to 1989 when it traded as DiBa, and it acquired a 49% stake in the company in 1998. It then acquired the remaining shares by 2003.
The bank changed its brand name to ING in November 2018.
International Expansion
ING Group expanded its international business through several acquisitions in the 1990s, including Banque Bruxelles Lambert in 1998 and BHF-Bank in 1999.
The company's direct banking business model was developed with NMB Postbank and launched in Canada in 1997, followed by several other countries.
ING acquired the Polish Bank Śląski and Mexican insurance company Seguros Comercial América, expanding its presence in Latin America and Asia Pacific.
The 1995 purchase of Barings Bank for one pound after its dramatic failure led to a boost in the company's investment banking business.
ING used the direct banking business model to launch direct banking in the US, UK, Germany, Spain, Italy, France, and Australia, offering simple interest-bearing savings accounts for retail customers.
ING Direct France had around 1 million customers at its peak, but closed its direct banking business in 2022 due to unprofitability.
ING kept its wholesale and investment banking business in France after selling its retail customer portfolio to Boursorama.
ING Direct UK had over one million customers by 2009, but announced a plan to exit the UK in 2012 due to financial reasons.
Barclays acquired ING Direct UK in 2012, taking on its £10.9 billion deposits and £5.6 billion mortgage book.
ING-DiBa is Germany's third biggest bank by the number of customers, with around 9 million customers and €158 billion in total assets in 2016.
ING acquired a 49% stake in Allgemeine Deutsche Direktbank AG in 1998 and the remainder by 2003, rebranding the company as ING-DiBa in 2007.
ING Direct USA was acquired by Capital One in 2012 for US$6.3 billion in cash and 54 million shares of Capital One.
Philippines
In the Philippines, ING operates exclusively through its mobile app. This mobile system was launched in 2019, before the pandemic, and initially offered one of the highest interest rates for the first few months of operations.
ING has a presence in Metro Manila, with two offices located in Taguig: the World Plaza Building and Arthaland Century Pacific Tower.
One notable feature of ING's mobile system is the ability to deposit checks via image capture using a mobile phone, making banking more convenient for customers.
ING Australia remains a subsidiary of the ING group, despite ING Insurance Australia being sold to ANZ in 2009 and rebranded as "OnePath" in 2010.
Card and Statement Management
With ing e banking, you can manage your card with ease. You can activate, set your PIN, block or report your card as lost or stolen, and configure what transaction or merchant types are acceptable.
Online statements are a game-changer - they're easier to find and more secure than paper statements. You can use Internet Banking to quickly find a particular transaction.
You can search up to two years' worth of your transaction history, making it easy to track your spending. You can also download your transaction history in a format that suits you, ideal for spreadsheet enthusiasts.
If you need a quick snapshot of your recent transactions, you can generate a PDF Transaction Report covering the last 120 days.
Frequently Asked Questions
What happened to ING Banking?
ING Banking was divested in 2012, with its online retail bank, ING DIRECT, being sold to Capital One
Is ING a legitimate bank?
Yes, ING is a legitimate bank, being the trading name of ING Bank (Australia) Limited, a wholly owned subsidiary of ING Group, a global financial institution. ING's ownership structure and international presence confirm its legitimacy.
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