
To start the process of filing a claim with Progressive auto insurance, you can call their 24/7 claims hotline at 1-800-776-4737.
Progressive's claims hotline is available 24 hours a day, 7 days a week, so you can report your claim at a time that's convenient for you.
Before you call, make sure you have your policy number and a description of the incident handy.
Having this information ready will help the claims representative assist you more efficiently.
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Filing a Claim
Filing a claim with Progressive auto insurance is a relatively straightforward process. Stay calm and gather your thoughts after an auto accident.
The first step is to immediately report the accident to the police. This helps create a record of the incident.
Take photos of the damage to your vehicle and the scene of the accident. This visual evidence can be helpful when filing your claim.
Exchange information with the other driver, including their name, phone number, and insurance details. This information is crucial for filing a claim.
Remember to stay at the scene in a safe location and avoid moving your vehicle until the police arrive. This helps ensure a safe and orderly investigation.
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The Claim Process
Filing a claim with Progressive auto insurance is a straightforward process. You can easily file a claim by logging in to your policy online, through the mobile app, or by calling their claims center.
Progressive has made the claims process as easy as possible, with representatives available to help you through the process and ensure your repairs are handled quickly and efficiently. In 2021, car insurance providers paid out $196,826,993 in auto insurance claims, so you're not alone in the process.
Here's a step-by-step guide to the claims process:
- Filing a claim by logging in to your policy online, through the mobile app, or by calling their claims center.
- A representative will connect you with the right experts to make the process smooth, and you'll likely work with an estimator who will inspect your car and write an estimate describing the cost of repairs.
- Your representative will schedule repairs through a network repair shop or any other shop you'd like, and will manage the repairs from start to finish.
Progressive's claims process is designed to get you back on the road as soon as possible, with a goal of handling repairs quickly and efficiently.
The Process
The claims process can be overwhelming, but don't worry, you're not alone. In 2021, car insurance providers paid out $196,826,993 in auto insurance claims.
To start the process, you can easily file a claim by logging in to your policy online, through the mobile app, or by calling the claims center. If you're not a Progressive customer, you can file a claim online as a guest.
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Here are the steps to follow:
- Filing a claim: You can file a claim by logging in to your policy online, through the mobile app, or by calling the claims center.
- Choosing a repair shop: You can choose one of Progressive's convenient network shop locations or schedule time for an estimator to inspect your vehicle at your shop of choice.
- Managing repairs: Progressive helps you through the process to make sure all repairs are being handled properly.
- Picking up your repaired car: Once the repairs are complete, you can pick up your newly repaired car and go.
Your claims rep will guide you through the process, and you'll likely work with an estimator who will inspect your car and write an estimate describing the cost of repairs. If your car is a total loss, it's handled differently.
Your insurance adjuster will be your contact person throughout the claims process, so be sure to record their name and contact information. They'll investigate the incident, assess damages, and determine the settlement amount for a car accident.
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Auto Process FAQs
You can initiate the auto process online, by phone, or through the mobile app, and it's available 24/7.
The auto process typically takes 15-20 business days to complete, but this may vary depending on the complexity of the claim.
You can track the status of your claim through the online portal or mobile app.
The auto process is not suitable for claims requiring a detailed examination or medical evidence.
You can submit supporting documents online or by mail, but be sure to include all required documentation.
The auto process is designed to be a hassle-free and efficient way to resolve claims quickly.
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Providing Information
Providing detailed information is essential when filing a claim with Progressive. This information will determine the success of your claim and how much money you'll receive from your policy.
The facts surrounding your car accident will be crucial in the claims process. You'll likely share details such as the date, time, and location of the accident, as well as any witness statements or police reports.
Decline requests from Progressive claims adjusters to provide a recorded statement about the accident. Politely tell the adjuster you wish to provide a written statement instead, and work with your attorney to draft an appropriate written statement after reviewing the details of your case.
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Multiple Reporting Channels
You can file your car accident claim with Progressive through multiple channels, making it convenient to choose the method that suits you best.
You can call 1-800-776-4737 to speak directly to a claims specialist, which is a great option if you prefer to talk to someone.
Filing your claim online through the Progressive website is another option, where you can view your policy and submit your claim.
You can also use the Progressive mobile app to log in and file a claim, which is perfect for those who are always on-the-go.
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Providing Information

Providing detailed information is essential when filing a claim and answering follow-up questions from the adjuster. This information will determine if your claim is successful and how much money you will receive from your policy.
The facts surrounding your car accident will be shared during the claims process. You'll likely share details such as the date, time, and location of the accident, as well as the extent of the damage to your vehicle.
Decline requests from Progressive claims adjusters to provide a recorded statement about the accident. Anything you say can be used to deny or limit your claim, so it's best to provide a written statement instead.
You can work with your attorney to draft an appropriate written statement after reviewing the details of your case. This will help ensure your statement is accurate and effective in supporting your claim.
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Gather Evidence
Gathering evidence is a crucial step in the claims process. Providing detailed information is essential when filing a claim and answering follow-up questions from the adjuster.
Take photos of vehicle damage, the accident scene, and your injuries. This will help to create a visual record of the accident and support your claim.
Get a copy of the police report, which will likely be requested by the adjuster. Without supporting documents, insurers would have to rely on your word alone.
Document your medical treatment, including diagnoses and opinions from doctors on your conditions and prognosis. Documenting the accident thoroughly will support your claim and help in negotiating a fair settlement.
Seek witness statements and expert testimonies if necessary. All of this evidence will strengthen your claim and increase the chances of a successful outcome.
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Settling the Claim
You'll want to carefully consider any settlement offers from Progressive, as they may not always be a fair representation of your total claim value. Research shows that Progressive may initially offer a low settlement to resolve the matter quickly, but this doesn't mean you should accept it without thinking twice.
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Don't feel pressured to settle your claim hastily, as this can lead to inadequate compensation for your damages and injuries. Discuss any settlement offers with an attorney before accepting to ensure you're getting a fair deal.
Make sure you have all the necessary documentation, including records of medical expenses, lost wages, pain and suffering, and vehicle repair or replacement costs, to support your claim. The more evidence you provide, the harder it will be for Progressive to dispute your claim.
Claim Denial and Next Steps
If your claim is delayed or denied, follow up with the adjuster or insurance company and document all correspondence.
You should also consider escalating the matter by contacting a supervisor or manager at Progressive. If that's not effective, filing a complaint with your state insurance commissioner is an option.
If everything else fails, hiring a lawyer from our team may be a good next step to help with your delayed or denied claim.
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Claim Denial: Next Steps

If your claim is denied, follow up with the adjuster or the insurance company and document all correspondence.
You should also try to escalate the matter by contacting a supervisor or manager at Progressive.
If no solution is found, you can file a complaint with your state insurance commissioner.
If everything fails, consider hiring a professional to help with your claim, such as a lawyer from our team, who can provide guidance and support throughout the process.
Be Prepared for a Low Offer
When Progressive makes its first settlement offer, it's likely to be lower than what you deserve. This is a common tactic to minimize payouts.
You don't have to accept their initial offer. In fact, it's a good idea to counter with a higher amount, backed by evidence and facts from your case.
Progressive's goal is to keep payouts low, so be prepared to negotiate and potentially compromise to reach a fair settlement.
With the right preparation and possibly some legal counsel, you can stand up for your rights and get the compensation you're owed.
Don't settle for less than you deserve, as this can leave you with a financial burden that's difficult to recover from.
Hire a Personal Injury Attorney
Hiring a personal injury attorney can significantly improve your chances of maximum compensation. An attorney experienced in handling Progressive claims and negotiations can advocate for you.
Having an attorney on your side strengthens your position, which means Progressive must negotiate in good faith. This can lead to a more favorable outcome for you.
While you can negotiate yourself, an attorney knows what your claim may be worth and the tactics Progressive may use to minimize payouts. This expertise can help you navigate the complex process.
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Vehicle Damage and Repair
Your Progressive rep will schedule an appointment through the repair shop you select to repair your vehicle.
To estimate the cost of repairs or a total loss declaration, you'll need a property damage assessment. This will help determine the extent of the damage.
Provide copies of auto repair shop estimates or invoices, receipts for a rental car, and justification for the fair market value of your vehicle if it was totaled.
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Vehicle Damage
To assess vehicle damage, you'll need a property damage assessment that estimates the cost of repairs or a total loss declaration.
You can provide copies of auto repair shop estimates or invoices to support your claim.
Make sure to include receipts for a rental car if you had to rent one while your vehicle was being repaired.
Research vehicle valuations to ensure Progressive's offer for a totaled vehicle is reasonable.
The more evidence you provide, the better positioned you'll be to get a maximum settlement for your claim.
Don't accept the first offer without documenting all damages to strengthen your negotiating position.
Schedule Your Repair
To schedule your repair, your Progressive representative will take care of it for you. They'll book an appointment with the repair shop of your choice.
You can choose any repair shop you like, and your representative will make sure everything runs smoothly. They'll even be available to help you during the repair process.
Your representative will guide you through the repair process, and may collect additional information about the damage to your vehicle. This will help them determine the best course of action for your repair.
Once your repair is scheduled, you can sit back and let your representative handle the rest.
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Sources
- https://www.progressive.com/answers/how-to-file-an-auto-claim/
- https://www.compare.com/auto-insurance/resources/file-claim-progressive
- https://www.rosenfeldinjurylaw.com/news/how-to-file-a-car-accident-claim-with-progressive/
- https://www.fletcherlawusa.com/blog/progressive-car-insurance-claims-what-you-need-to-know-to-get-fair-compensation/
- https://www.progressive.com/claims/auto-process/
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