Citifinancial Auto and Citigroup's Changing Business Landscape

Citigroup, the parent company of Citifinancial Auto, has undergone significant changes in recent years. The company has sold off several of its consumer banking businesses, including its operations in Mexico, Japan, and several European countries.

In 2015, Citigroup sold its consumer banking business in Mexico to Banamex, a Mexican bank. This move was part of the company's efforts to focus on its core businesses and reduce its exposure to certain markets.

The sale of these businesses has allowed Citigroup to focus on its core operations, including its consumer and corporate banking, and markets and securities businesses. This shift in focus has helped the company to become more efficient and better positioned for future growth.

Citifinancial Auto has a history of poor customer service, with some customers struggling to get help.

One customer reported that they never received a lien release after paying off a car loan years ago, causing problems when trying to transfer the title to a new owner.

If you're dealing with a similar issue, you may need to contact the dealership where you purchased the vehicle to request a new lien release, which can take up to 10 business days.

Some customers have reported receiving unexpected checks from Citifinancial Auto, likely related to past refunds.

If you're still dealing with a lien on your vehicle from Citifinancial Auto, even after paying it off, you may need to contact a representative to resolve the issue and get the lien released.

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Poor customer service is a major issue with Citifinancial Auto, as evident from a customer's experience of trying to obtain a lien release.

They claimed to have paid off a car loan years ago, but never received the lien release, which is necessary for transferring the title to a new owner.

The customer had to call the company where the vehicle was purchased from, Citifinancial Auto, to request another lien release, which takes 10 business days.

A customer received a refund check from Citifinancial Auto that was sent to their old business address, five years after it was issued.

This lack of attention to detail and communication can cause significant problems for customers, such as delays in transferring titles and potential penalties.

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Lien on title can be a frustrating experience, especially if you're trying to get a paid-off car's title. No one to talk to at Citifinancial can make it even more difficult.

In some cases, a lien on title is not removed even after a car has been paid off for over 8 years. This is what happened to one customer who had their car paid off in 2013 or 2014.

Citifinancial's computerized system can make it hard to get in touch with someone to resolve the issue. One customer tried sending a message through the website, but never received a response.

A signed title and lien release is usually required to get a new title. However, in some cases, an unsigned paper release is sent instead, which is not enough to get the title.

It's not uncommon for customers to be left with unsigned releases, making it harder to get the title they need.

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Citifinancial Auto Processes are designed to make getting a loan as smooth as possible.

The application process is typically completed online, and you can even get an instant decision on your loan.

You'll need to provide personal and financial information, such as your income, employment history, and credit score, to qualify for a loan.

Citifinancial uses this information to determine how much you can afford to borrow and at what interest rate.

Their auto financing process is often faster than going through a traditional lender.

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Lien Release can be a frustrating and time-consuming process, especially if you've been dealing with a company that has a mostly automated system. You can still resolve the issue, as seen in the case of a customer who contacted Arcadia Citi-Financial 10 years after paying off their vehicle.

The customer had to contact a representative to resolve the lien issue, and it's essential to have a point of contact to resolve similar issues. Unfortunately, some customers have reported difficulty in getting in touch with a representative.

If you're in a situation where a lien is still on your vehicle years after it's been paid off, you need to make contact with a representative to resolve the issue. This can be done through email, as seen in the case of a customer who contacted Arcadia Citi-Financial at deegarza@***.com.

A signed lien release is necessary to get your title, and an unsigned paper release won't suffice. The customer who was sent an unsigned paper release needed a signed one to get their title.

In some cases, the title and lien release may not be sent to you when your auto is paid off, as seen in the case of a customer who was affected in 2013/2014. This can lead to a lengthy process to resolve the issue.

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Citigroup's auto finance businesses have been renamed CitiFinancial Auto, marking a major milestone for the company. This change brings several different brands under one name, providing more clarity in the marketplace.

The name change demonstrates Citigroup's commitment to the auto finance business and reinforces the benefits of working with the largest financial services company in the world. This commitment is evident in the company's plans to leverage its association with Citigroup's consumer brands.

CitiFinancial Auto will recognize this momentous occasion by hosting employee celebrations and dealer open houses at its centralized and field operations across the country. This is a significant step in building a stronger relationship with its customers and dealers.

The name change is a natural next step following the integration of the standards and technology systems. This consolidation was completed after Citigroup reentered the auto lending industry in early 2000 with the acquisition of The Associates, parent company to Arcadia and TranSouth, and in 2002 with the acquisition of Cal Fed, parent company to Auto One.

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