Understanding How Asurion Provides Device Protection

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Asurion provides device protection by offering various plans that cover accidental damage, theft, and loss.

Their plans are designed to fit different needs and budgets, with options for individual devices or entire households.

With Asurion, you can choose to protect your device for a specific period, such as 1 or 2 years, or for as long as you own the device.

Asurion's protection plans also cover unexpected repairs, so you don't have to worry about surprise repair bills.

Coverage and Support

Asurion offers expert tech help through its protection plans, which include 24/7 live support for any tech problem. This means you can get help with setup, connectivity issues, and feature tutorials from a real person who understands your tech.

You can call Asurion with any tech issue, and they'll walk you through the solution. Asurion has over 10,000 experts who are familiar with your devices and the frustrations that come with them.

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Asurion's protection plans cover an unlimited number of eligible devices under one umbrella, which is convenient and cost-effective. This means you can protect all your smart home devices with one plan, rather than individual plans for each device.

If your device needs repair or replacement, Asurion will take care of it. They can fix some issues remotely, while others may require a visit to a uBreakiFix by Asurion store. These stores are located nationwide and can repair a wide range of devices.

You can get your device repaired quickly at a nearby uBreakiFix by Asurion store, which has over 700 locations. The repair experts at these stores use high-quality parts, including original manufacturer components, to fix your device.

Asurion Services

Asurion's Protection Plan Coverage includes cell phones and more, serving as a safety net for pricey repairs or phone replacement.

You can get expert tech help with some plans, including 24/7 live support for any tech problem.

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Asurion has more than 10,000 experts who understand your tech and can walk you through setup, connectivity issues, feature tutorials, and more.

Calling Asurion gets you a real person who can help you solve tech issues live, instead of spending time researching or watching YouTube videos.

With over 17 million tech support calls last year, their live, friendly support network helps fill an important gap in how people experience and enjoy their tech.

Asurion has a repair network with over 700 uBreakiFix by Asurion stores nationwide, where you can get your device fixed quickly with high-quality parts.

Protection Plan Options

Asurion offers protection plans that can help you save money on repairs and replacements for your devices.

On average, U.S. households have 16 connected devices, and a protection plan can help you save on unexpected repairs or replacements.

The average cost to repair a TV is $210, and replacing it costs even more. Paying $24.99 a month for protection can still save you money, even if your items break just once over the next five years.

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Asurion's protection plans cover various electronics, including cell phones, and provide a safety net for pricey repairs or phone replacement.

Individual protection plans for smart home devices can add up quickly, but Asurion Home+ bundles coverage for an unlimited number of eligible devices under one umbrella.

Some issues with your smart home devices, like connectivity or synchronization problems, can be fixed remotely, while others, like physical damage or mechanical failure, require hands-on repair.

With Asurion Home+, you can get a replacement device if it needs to be replaced rather than fixed.

Asurion's protection plans also include expert tech help, with some plans offering 24/7 live support for any tech problem.

Calling Asurion gets you a real person who can walk you through setup, connectivity issues, feature tutorials, and anything else you need help with to learn your way around your devices.

Service Fees

Asurion determines the Service Fee based on the quickest and easiest solution for your phone issue.

A Service Fee may apply, and you can check the Service Fee table to see the details.

Asurion will use the Service Fee table to determine the fee, so it's worth taking a look.

Claim Process

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You can file an Asurion warranty claim in a few different ways, including over the phone or online. The fastest way to get your phone back up and running is to complete the claim online.

To file a claim over the phone, call (888) 881-2622 and describe the issue you're experiencing with your phone. If you're not a fan of waiting on hold, consider using DoNotPay to hold the line for you.

You can also file a claim online by visiting the Asurion website and following the prompts. To do this, go to the Asurion website, click on "Claims" in the upper right corner, select your provider, and tap on "Get Started."

Here's a quick rundown of the ways to file a claim with Asurion:

There is no waiting period before you can file a claim, so don't hesitate to reach out if you need to get your phone fixed.

Service Details

Asurion determines the Service Fee based on your phone issue, and a fee may apply.

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The Service Fee table below outlines the details of the fee, which will be determined by Asurion.

Asurion will find the quickest and easiest solution for you, and a Service Fee may be involved.

The Service Fee table provides a clear breakdown of the costs associated with your phone issue.

Carrier Partnerships

Asurion partners with major carriers to provide protection plans for their customers. This partnership allows Asurion to offer a wide range of plans that cater to different needs and budgets.

Asurion has partnerships with carriers such as Verizon, AT&T, and T-Mobile, which enables them to offer plans that are specifically designed for each carrier's network and devices.

These partnerships also allow Asurion to provide customers with a seamless experience, from purchasing a protection plan to filing a claim.

Frequently Asked Questions

What will Asurion not cover?

Asurion does not cover losses due to theft, intentional damage, or certain types of accidents, such as those caused by fire or acts of God. Coverage also excludes losses resulting from misuse or unauthorized service.

Do I have to send my phone back to Asurion?

Yes, you are required to return your old phone to Asurion when you receive a replacement. We'll take care of recycling it for you in an eco-friendly way

Felicia Koss

Junior Writer

Felicia Koss is a rising star in the world of finance writing, with a keen eye for detail and a knack for breaking down complex topics into accessible, engaging pieces. Her articles have covered a range of topics, from retirement account loans to other financial matters that affect everyday people. With a focus on clarity and concision, Felicia's writing has helped readers make informed decisions about their financial futures.

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