
The United States has a complex and multifaceted health insurance system, with numerous organizations playing a crucial role in providing coverage to millions of Americans.
The Affordable Care Act (ACA) has led to a significant increase in the number of people with health insurance, with over 20 million previously uninsured individuals gaining coverage between 2010 and 2016.
There are many different types of health insurance organizations in the US, including non-profit Blue Cross Blue Shield plans, for-profit companies like UnitedHealthcare, and government-run programs like Medicare and Medicaid.
These organizations vary in terms of their business models, services offered, and target markets, but all share the common goal of providing access to quality healthcare for their members.
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Health Insurance Organizations
The health insurance industry is a complex and multifaceted field, with numerous organizations working to promote and regulate insurance practices. One notable organization is the American Health Insurance Plans (AHIP), which represents the health insurance industry and can be contacted at 202-778-3200.
The National Association of Life and Health Guaranty Associations (NOLHGA) is a voluntary association of life and health insurance guaranty associations from all 50 states, the District of Columbia, and Puerto Rico. It has a physical address at 13873 Park Center Road, Suite 505, Herndon, Virginia 20171.
These organizations play a crucial role in shaping the health insurance landscape and providing valuable resources and information to consumers.
Life Industry Organizations
The life industry has its own set of organizations that work together to promote and regulate the industry. These organizations are dedicated to providing research, consulting, and education services to insurance and financial services companies.
The Life Insurance and Market Research Association (LIMRA) is a worldwide association that provides research and consulting services to insurance and financial services companies in over 60 countries.
LIMRA helps its member companies maximize their marketing effectiveness.
The Life Insurance and Marketing Research Association (LIMRA) is based in Windsor, Connecticut, and can be reached at 800-235-4672 or visited at limra.com.
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The Life Insurance Settlement Association (LISA) promotes the development, integrity, and reputation of the life settlement industry.
LISA is based in Washington D.C. and can be reached at 202-580-6188 or visited at lisa.org.
The National Association of Life Underwriters (NALC) is a trade association of stock and mutual life and health insurance companies.
NALC is based in Sarasota, Florida, and can be reached at 941-330-2221 or visited at nalc.net.
The National Association of Health Underwriters (NAHU) is a professional association of people who sell and service disability income, and hospitalization and major medical health insurance companies.
NAHU is based in Washington D.C. and can be reached at 202-552-5060 or visited at nahu.org.
The National Organization of Life and Health Guaranty Associations (NOLHGA) is a voluntary association composed of the life and health insurance guaranty associations of all 50 states, the District of Columbia, and Puerto Rico.
NOLHGA is based in Herndon, Virginia, and can be reached at 703-481-5206 or visited at nolhga.com.
Life Happens is a nonprofit organization dedicated to addressing the public's growing need for information and education about life, health, disability, and long-term care insurance.
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Life Happens can be reached at 844-824-5433 or visited at lifehappens.org.
The American Health Insurance Plans (AHIP) is a national trade association representing the health insurance industry.
AHIP is based in Washington D.C. and can be reached at 202-778-3200 or visited at ahip.org.
The LOMA (Life Office Management Association) is a worldwide association of insurance companies specializing in research and education, with a primary focus on home office management.
LOMA is based in Atlanta, Georgia, and can be reached at 770-951-1770 or visited at loma.org.
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Insurance Options
Insurance Options can be overwhelming, but let's break it down. Partners for Health offers different health plans for various groups, including state and higher education members, and local education and local government members.
There are three health plans for state and higher education members: Premier Preferred Provider Organization (PPO), Standard PPO, and Consumer-driven Health Plan with a Health Savings Account (CDHP/HSA). These plans have varying premiums and out-of-pocket costs.
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The Premier PPO has higher premiums, but lower out-of-pocket costs for your deductible, copays, and coinsurance. On the other hand, the Standard PPO has lower premiums but higher out-of-pocket costs.
The CDHP/HSA has the lowest premiums, but you pay your deductible first before the plan pays anything for most services, and then you pay coinsurance, not copays. This plan is also available to local education and local government members.
Here's a summary of the four networks offered by Partners for Health:
All health care options cover the same services and treatments, but medical necessity decisions may vary by carrier.
ID Cards
ID Cards are an essential part of health insurance, and understanding how they work can be helpful.
Newly enrolled members or those who made changes to their health plan options will receive new ID cards.
Members can request additional ID cards by contacting their carrier or using the carrier's mobile app.
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Insurance Phone Numbers
If you need to contact your health insurance company, Anthem Blue Cross Blue Shield's customer service phone number is (855) 453-7031.
You can also reach out to Cigna Healthcare at (800) 244-6224 for any questions or concerns.
Denver Health Medical Plan's customer service number is (855) 823-8872.
Kaiser Permanente's customer service phone number is (800) 632-9700.
If you're a Rocky Mountain Health Plans or United Healthcare member, you can call 800-557-6718 for assistance.
Select Health's customer service phone number is 800-538-5038.
Here are the insurance company customer service phone numbers in a quick reference list:
U.S. Companies by Market Share
The top health insurance companies in the U.S. vary in market share, with UnitedHealth Group holding the largest share at 15.34% in 2022.
According to the NAIC, UnitedHealth Group is followed closely by Elevance Health Inc. (formerly Anthem) with a market share of 7.16%.
Here are the top 25 health insurance companies in the U.S. listed by market share size in descending order:
It's worth noting that market share size doesn't necessarily correlate with the quality of the product or medical service, nor does it guarantee the company will retain its position throughout the year.
Stipend
Stipends are a flat amount of money given to employees to spend on whatever the employer wants to allow, such as a health insurance policy and other out-of-pocket medical expenses.
The federal government doesn't regulate stipends as much as other traditional health benefits, making them more affordable and easier to administer for some employers.
Stipends have no contribution limits and can work for companies of all sizes, including small business owners.
You can offer stipends alongside any type of health benefit, whether that's a traditional group health plan or an HRA.
The IRS considers stipends as extra wages added to your employees' paychecks, making the amount taxable at the end of the year.
Health stipends don't satisfy the employer mandate for ALEs, so if you're an ALE, you must offer a group plan or an ICHRA in addition to your health stipend to meet the employer mandate requirements or be subject to costly penalties.
Stipends give employees more choice in how they can spend their stipend money, which can be a big plus for employees who value flexibility.
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Insurance Plans and Benefits
Health insurance organizations often offer various plans to cater to different needs and budgets. Partners for Health, for example, offers three health plans for state and higher education members and four health plans for local education and local government members.
The Premier Preferred Provider Organization (PPO) plan has higher premiums, but lower out-of-pocket costs for deductibles, copays, and coinsurance. This makes it a good option for those who can afford the higher premiums but want to minimize their out-of-pocket expenses.
The Standard PPO plan has lower premiums than the Premier PPO, but you'll pay more out-of-pocket for your deductible, copays, and coinsurance. This plan is suitable for those who prioritize lower premiums over lower out-of-pocket costs.
The Consumer-driven Health Plan with a Health Savings Account (CDHP/HSA) has the lowest premiums, but you pay your deductible first before the plan pays anything for most services, and then you pay coinsurance, not copays. This plan is ideal for those who want to save on premiums but are willing to take on more financial risk.
Here are some key differences between the PPO plans:
All health care options offered by Partners for Health cover the same services and treatments, but medical necessity decisions may vary by carrier.
How Much Do Companies Receive in Premiums?
Health insurance companies receive a significant amount of money in premiums each year. In 2022, U.S. health insurers earned approximately $1 trillion in total net earned premiums.
This represents a substantial increase from the previous year, with a 11.4% rise in premium spending from U.S. consumers. UnitedHealth, one of the largest health insurance companies, wrote roughly $221 billion in premiums in 2022.
In contrast, smaller companies like Blue Cross Blue Shield of Massachusetts wrote a much lower amount, around $8.6 billion.
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Appeals and Disputes
If you're a plan member and disagree with a decision or the way a claim has been paid or processed, you should first call member services to discuss the issue. BlueCross BlueShield of Tennessee can be reached at 800.558.6213, while Cigna can be reached at 800.997.1617.
You can file a formal request for internal review or member grievance if the issue can't be resolved through member services. All requests must be filed within the stated timeframes.
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You'll receive a letter about what to expect regarding the processing of your grievance once your request is received. This letter will also inform you of any further appeal options, including information about how to request an external review of your case from an independent review organization.
If your first level appeal is denied, you can file a second formal request for internal review or member grievance. All requests must be filed within the stated timeframes.
You'll be notified in writing once a decision is made, and you'll be advised of any further appeal options, including information about how to request an external review of your case from an independent review organization.
Here are the timeframes for receiving notification of decisions:
- No later than 72 hours after receipt of the appeal for urgently needed services
- 30 days for denials of non-urgent care not yet received
- 60 days for denials of services already received
You can request an external review of your case from an independent review organization if your first and/or second level internal appeal is denied due to medical necessity.
Traditional and Alternative Insurance
Traditional group health insurance is a common choice for employers, but it's not the only option. Employers can choose from various plan types, such as HMOs and PPOs.
To receive coverage, most insurers require employers to meet a 70% minimum participation rate. This means at least 70% of the employees must be enrolled in the plan for the employer to be eligible for coverage.
Group health insurance policies can be purchased directly from an insurance carrier, licensed agent, or broker. Small businesses can also buy a policy on the Small Business Health Options (SHOP) marketplace.
The cost of group health insurance varies, but rates generally increase annually. In 2023, the average annual premium for group health insurance was $8,435 for self-only coverage and $23,968 for family coverage.
Employers typically contribute a significant portion of the premium cost, with $7,034 going towards self-only plans and $17,393 towards family plans in 2023. This can be a significant expense for smaller businesses.
Here are the average annual premium costs for group health insurance in 2023:
Individuals can also purchase their own health insurance policies from the Health Insurance Marketplace or state exchanges. Many of the same group carriers available offer individual health insurance plans.
Employee Benefits and Administration
Employee benefits and administration are crucial aspects of health insurance organizations. Many organizations offer a range of benefits to their employees, including health insurance, retirement plans, and paid time off.
Health insurance organizations often provide administrative support to help employers manage these benefits. This can include tasks such as enrollment, benefits administration, and compliance with regulatory requirements.
Employee benefits can have a significant impact on an organization's bottom line. According to one study, companies that offer comprehensive benefits packages tend to have lower employee turnover rates and higher productivity levels.
Benefits administration can be a complex and time-consuming process. Health insurance organizations can help employers navigate this process and ensure that they are in compliance with all relevant laws and regulations.
Some health insurance organizations offer specialized benefits administration services, such as COBRA administration and ERISA compliance. These services can be especially helpful for small businesses or organizations with limited HR resources.
Employee benefits can also be a key differentiator for organizations when it comes to attracting and retaining top talent. A comprehensive benefits package can be a major selling point for job candidates and can help organizations build a positive reputation in the market.
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Frequently Asked Questions
What are the top 5 health insurance companies in the world?
According to global market presence and influence, the top 5 health insurance companies are United Health Group (UNH), Berkshire Hathaway Inc. (BRK.B), CVS Health Corp Group (CVS), The Cigna Group (CI), and Elevance Health Inc. (ELV). These companies are leaders in the global healthcare industry, offering a range of insurance products and services to millions of customers worldwide.
What are the three major types of health organizations?
There are three main types of healthcare organizations: public, private non-profit, and for-profit. Understanding these ownership forms is key to navigating the complex healthcare landscape.
Sources
- https://www.iii.org/services/directory/lifehealth-insurance-industry-organizations
- https://connectforhealthco.com/find-answers/before-you-buy/health-insurance-companies/
- https://www.marylandhealthconnection.gov/health-coverage/choose-a-plan/
- https://www.tn.gov/partnersforhealth/health-options/health.html
- https://www.peoplekeep.com/blog/top-25-health-insurance-companies-in-the-u.s
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